Customer Service Follow Up

TELIKADE GURUGE PIYUMI

MEDHANGANI

Enthusiastic positive individual and qualified financial professional with over 12 years of experience in Insurance and Banking industry. Hands-on experience in utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands.

Highly skilled in Insurance Procedures, with expertise in Motor, Non-Motor General Insurance Underwriting, Claims, Credit Cards & operational activities with outstanding team leadership abilities to meet targets consistently. High competency in delivering excellent customer service with extensive industry experience and expert knowledge on Insurance market. Resourceful and able to solve problems creatively with exceptional Operational & Administration skills. EXPERIENCE

Associate Manager - Bancassurance Department - 2022 - Present LOLC General Insurance Limited PLC - Colombo, Sri Lanka

• Client Portfolio management and monitoring all Insurance operations.

• Providing ex-gratia request approval & rejections at initial level

• Preparation of memorandums structuring Insurance facilities for Customers.

• Follow up on Claim procedures on efficiently and effectively

• Performed as manager to junior executive staffs to ensure that they perform according to the Insurance Policy & Guidelines

• Providing all data related to Head office Management in mode of analytical report method.

Senior Officer- Bancassurance Department, (2016 – 2022) LOLC General Insurance Limited PLC - Colombo, Sri Lanka

• Co-ordinate and servicing of all the issues in General Insurance Motor/ Non-motor claims & operations efficiently and effectively while communicating between the insured, banks, and the superiors

• To follow up Motor/ Non-Motor premium outstanding with the banks and maintain a healthy recovery ratio prescribed by the management. (2019)

• All the Bancassurance renewals are being handle (2019)

• Assisting the Superiors to develop processors to enhance customer satisfaction and operational efficiency.

Insurance officer -General insurance motor underwriting & Operations Division,

(2014-2016)

Orient Insurance Ltd -Care Desk at AMW Capital Leasing & Finance PLC Colombo, Sri Lanka

• Assessing, rating rates & submission of quotations, cover notes & policies related to Motor Insurance

• Managed AMW Capital Leasing Motor Portfolio

• Maintain quality underwriting practices as per set guidelines

• Underwrite the motor Insurance Policies & Renewals

• Processed renewal notices & dispatched accordingly

• Track and monitor all loss business related to the renewal base

• Build good relationship with internal and external customers. CONTACT DEAILS

Address : No.27/9, Jubili Road,

Koralawella, Moratuwa,

Sri Lanka.10400

Phone : +947******* (Mobile)

+941******** (Residence)

Email :

******.**********@*****.***

LinkedIn

https://www.linkedin.com/in/piyumi-

medhangani-680027104

PERSONAL DETAILS

Date of Birth : 12/08/2023

Marital Status : Married

Nationality : Sri Lankan

Gender : Female

NIC : 907251390V

Passport : N10500566

SKILLS

• Client Relationship Management

• Claim Evaluations and Analysis

• Insurance Portfolio Management

• Claim File Management

• Attention to detail

• Proactive self-starter & Multi-Tasking

• Innovative solutions

• Market and Industry research

• Process optimization & Problem solver

• Report Writing & Presentation

• Decision Making & Leadership

• Word, Excel, and PowerPoint etc.

• Strong Data Processing capacity

Banking Assistant-Cards & Strategic Marketing Division-Nations Trust bank PLC Colombo, Sri Lanka (2013- 2014)

• Work as a team player to deliver quality services in market and generate successful business outcomes

• Conducting general customer base to fine-tune selling & marketing strategies

Staff Officer- General Insurance Claims Division & Accounts Division - Finlay Insurance Brokers (pvt) Ltd (2011-2013)

• Organizing Individual Customer Claims & Co-operative insurance Claims

(Motor, Marine, Property WCI, Personal Accident & Travel)

• Registering Claims, Co-ordinate with the Insurer & the insured to get updates

• Maintain monthly Statistics, send offers with calculations

• Processed Claims operations efficiently and efficiently

• Bank Reconciliations & Commission Reconciliations

• Tax Computation (VAT, NBT, Stamp Duty)

• Interest Computation

• Processed monthly standard & other provision entries PROFESSIONAL EDUCATION

• Diploma in Business & Information Technology (DBIT), 2010 SIKSIL Institute of Information Technology (pvt) Ltd- Sri Lanka.

• Diploma in Insurance, 2014

Sri Lanka Insurance Institute (SLII)- Colombo, Sri Lanka.

• Insurance foundation Certificate (IFC), 2013

Sri Lanka Insurance Institute (SLII)- Colombo, Sri Lanka.

• Master Digital Marketing

LinkedIn Learning online session -2021

REFEREES

Mrs. Iresha Bothara Gamage

Deputy Manager - Bancassurance & Partnerships

LOLC Life Assurance Ltd

+947********(Mobile)

DECLARATION

I hereby certify that all the mentioned details above are true and accurate according to the best of my knowledge.

DATE: 28th June 2023 SIGNATURE: T G Piyumi Medhangani CERTIFICATES

Certificate of Appreciation, 2009

Rathnawali Balika Vidyalaya, Colombo 08,

Sri Lanka

Certificate of Computer Studies, 2007

Technology of Computer Training

Institute (Pvt) Ltd.

Certificate of Second place All Island

School Art Competition & Exhibition,

1996

Diploma in English, 2010 Aquinas College

of higher Studies

PROFESSIONAL AFFILIATIONS

DIP (INSURANCE)

Sri Lanka Insurance Institute (SLII)- Sri

Lanka

Mr. Saraka Liyanage

Head of Bancassurance & Partnerships

LOLC General Insurance PLC

+947********(Mobile)

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