Customer Service Data Entry
Resume:
G
Jennifer
Green
*********@******.***
Dallas, TX 75220
SUMMARY
Driven customer service professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
SKILLS
Excellent Communication
Customer Service
Critical Thinking
Teamwork and Collaboration
Problem Resolution
Information Collection
Remote work ethic 6+ years
Schedule Management
Performance Improvement
Inventory Management
Administrative Management
Quality Assurance
Customer Service Management
EXPERIENCE
Resolution Coordinator Fraud Operations
Dallas, Texas
Walmart/ Mar 2023 to Current
Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
Monitored incoming customer service emails and phone calls, and chats responding promptly and professionally to inquiries.
Developed and implemented procedures for resolving complex customer disputes in accordance with company policies.
Identifying any potential fraud risks associated with resolving customer issues before making final decisions.
Senior Process Associate
Richardson, TX
Genpact/ Jun 2019 to Mar 2023
Processed payments promptly and delivered to appropriate entities. Managed the development of operational policies, procedures, and standards for customer service operations.
Provided technical support for complex system problems encountered by customers. Evaluating fraudulent applications, transactions.
Managing 60+ cases daily queues upon request from department manager. Customer Service Desk Clerk
Dallas, TX
Kroger/ May 2018 to Oct 2019
Processed payments using cash registers or point-of-sale systems. Assisted customers with returns, refunds, and exchanges of merchandise. Answered incoming telephone calls promptly and professionally. Verified accuracy of customer orders before processing payment information. Performed general office duties such as filing paperwork and organizing documents. Multi-Store Manager
Dallas, TX
Payless Shoe source/ Dec 2011 to Jan 2017
Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices. Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management. Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
Performed regular store visits to evaluate overall performance against established goals and objectives.
EDUCATION AND TRAINING
Some College (No Degree): Business Administration And Management Brookhaven College
Dallas, TX
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