Heather J. Hutchinson

*** ***** ******, ** *** **7 Kadoka, SD 57543

Mobile contact: 605-***-****

Employment History

Oyate Health Center—Rapid City, SD (11/2022 to present)

Print outside prescription orders using Consensus

Review medication histories using EPIC

Fill, check, counsel and dispense prescriptions using Scriptpro, Pyxis & EHR/RPMS in tribal ambulatory care facility

Assist with troubleshooting orders and workflow and communicate with patients through call center

Worked with colleagues in moving physical location of pharmacy to new building

Controlled Substance Management inventory, counts and accountability

Medication Error reporting using Converge

Wanblee Indian Health Center—Wanblee, SD (6/10 to 10/22- 40 hours/week GS 660 Supervisory Pharmacist 12-10)

•Manage a rural Indian Health Service (I.H.S.) pharmacy clinic Supervise and assist pharmacy staff with daily pharmacy workload.

•Report to the Service Unit Chief of Pharmacy on all pharmacy administrative items.

•Conduct and oversee pharmacy inventory management and product recalls.

•Execute controlled substance management and reconciliation reports/audits monthly. Report and document all controlled substance audit discrepancies to the Indian Health Service Area Pharmacy Consultant, Drug Enforcement Agency (DEA) and Office of Inspector General (OIG).

•Communicate monthly pharmacy Team Reporting minutes.

•Provide internal communications to pharmacy and outpatient staff.

•Record pharmacy interventions and medication errors into Webcident (incident-reporting computer database).

•Oversee and assist with pharmacy inventory and product shortage communications.

•Communicate with both internal and external customer/outpatient staff on pharmacy wait times, procedures and policies.

•Updating Drug File and Provider Menus.

•Retrospectively review patient charts on pharmacy peers for medication quality assurance.

•Chaired Pain Management committee meetings.

•Implemented ScriptPro automation for pharmacy workload management and accountability.

Randall Pharmacy—Redfield, SD (10/09 to 4/10)

•Fill and dispense prescriptions in a clinic-based setting

•Provide support with installation and implementation of Parata automation.

•Assist with medication ordering and third-party prescription processing.

•Counsel patients on medication-related concerns.

MedVantx Pharmacy Services—Sioux Falls, SD (3/07 to 9/09)

•Assist staff in Customer Service and Support Services departments in the re-adjudicating, editing and troubleshooting of claims, rewriting and documenting prescriptions to coincide with specific customer requests on quantity/day supply, pricing, and brand/generic discrepancies.

•Contact providers for alternative products with manufacturer backordered items.

•Handle the volume of prescription transfers for new incoming business, Audix calls for new physician prescriptions.

Cigna Tel-Drug Pharmacy—Sioux Falls, SD (7/2000 to 11/06)

•Consult with patients on any one of the following: medication formulary alternatives; adverse drug events or allergies; drug-drug, drug-food, drug-disease interactions; physician-approved medication conversions secondary to manufacturer discontinued products/supply shortages, substitutions for non-AB rated generic equivalents, and product reformulations.

•Contact physicians via phone or electronic right fax system for documentation or clarification on high doses, prior authorizations, therapeutic duplications, and drug utilization reviews.

•Handle customer service calls as it relates to the following issues: order status, escalated/expedited order processing, lost/damaged, order shortages, brand/generic/quantity rewrites, stability concerns, and tablet identifications.

•Resolve and document external dispensing discrepancies.

Avera Sacred Heart Hospital—Yankton, SD (6/99 to 7/2000)

•Prepare medication administration records (MAR) for inpatient units.

•Interpret and dispense medication orders utilizing Meditech® and CCA® software systems for: inpatient, home health/hospice, nursing home (OPUS), infirmary, and emergency room.

•Perform daily inventory management on controlled substances.

•Report inpatient adverse drug reactions (ADR’s) to the Food and Drug Administration’s (FDA) MedWatch ADR Program.

•Discharge medication counseling.

Education

South Dakota State University Brookings, SD 57007—Bachelor of Science in Pharmaceutical Sciences 5/10/96 with High Honor (GPA 3.78; 142 Credit hours); Doctor of Pharmacy (PharmD) 05/08/1998 (GPA 2.78; 76 Graduate Hours)

Ivanhoe Public School Ivanhoe, MN 56142 06/02/1990 Salutatorian

Activities/Accomplishments

Rho Chi Honor Society member; Phi Kappa Phi National Honor Society; Dean’s List; Best Presentation Fourth Year Award at 5th Annual Pharmacy Research Presentations; Recipient of H.O. Butler Scholarship; Kappa Epsilon-Chi chapter member; Dean’s Advisory Student Council member

References

Roberta Jacobson Supervisory Pharmacist Pine Ridge Indian Health Service Hospital 308-***-****

Dr. Joan Gibson Pediatrician Wanblee Health Center 605-***-****

Margaret Musselman Nurse Practitioner Wanblee Health Center 912-***-****

Cindy Rheault Pharmacist Wanblee Health Center 605-***-****

Luke Massingale Pharmacy Technician Sioux San Hospital 605-***-****

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