Customer Service Pharmacy Technician

MARVARINE CAMPBELL

Fredericksburg, VA *****

571*-***-*** - ******************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY

Seeking a challenging career to capitalize on my experience as a 20+ years Pharmacy Technician Professional, Successful in working within a fast-paced retail/hospitality pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. I'm also proficient in Administrative Assistant and a CDL licenses carrier. I am also CPR Certified in both Adults and Children. Excited to bring talent and record of excellence in customer service to growing companies.

ACCOMPLISHMENTS

Earned an associates degree in pharmacy technology. Increased customer retention by 80% by delivering top-notch customer service from prescription drop-off to pick-up.

Documented and resolved patients insurance issues which led to a lot lower copay than what was originally told to patient.

SKILLS

Updating Medication Histories

Drug Inventory Control

Prescription Management

Aseptic Techniques

Problem-Solving Skills

Patient Confidentiality

Pharmacy and Customer Records

Management

Manual and Automated Medication

Dispensing

Filling Prescriptions

HIPAA Regulations

Prescription Verification

Regulatory Compliance

Drug Storage Procedures

Insurance Verification

WORK HISTORY

11/2022 to 08/2023 Certified Pharmacy Technician

Moss Free Clinic – Fredericksburg, VA

Perform data entry for patient information and medications and ensure compliance with HIPAA regulations.

Assists pharmacists by stocking, labeling, maintaining records, processing prescriptions, and other duties as needed.

Interpret and enter prescriptions · Answers, resolves and triages inbound inquiries · Understanding of 3rd party insurances.

In charge of preparing, stocking, and distributing medication. 05/2016 to 09/2022 Certified Pharmacy Technician

Giant Pharmacy – Fredericksburg, VA

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Stocked, labeled, and inventoried medication to keep accurate records. Reviewed and verified customer information and insurance provider information. Assisted in preparation, distribution and storage of pharmaceuticals. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Collected co-payments or full payments from customers. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Entered and processed patients' prescriptions into internal system. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Set up and modified patient profiles to include current medications and insurance details.

Managed opening and closing duties for pharmacy.

03/2002 to 11/2019 Certified Pharmacy Technician

CVS Pharmacy/Health – Portsmouth, VA

I am a certified pharmacy technician and my duties include receiving patient's prescriptions over the phone, via fax, computer, or in person Mix compounds, (mouthwash, facial medications, and creams for rashes) Cycle counts of all the drugs in pharmacy

Check for recalls

Pull medications from waiting bins that are 14 days or more days old. Return medications to stock so BOH is correct.

Follow company's SOP CAREFULLY

Completed paperwork by entering prescription and insurance or billing information into patient profiles.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Reviewed and verified customer information and insurance provider information. Maintained proper drug storage procedures, registries, and records for controlled drugs.

Assisted in preparation, distribution and storage of pharmaceuticals. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Collected co-payments or full payments from customers. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

05/2016 to 12/2016 Bus Attendant

Prince William County Schools – Manassas, VA

Rode the school bus with the bus driver to pick up/dropped off special need students to and from school

Make sure students gets on and off the bus safely on a daily basis Operate wheelchair lift if students needs assistance Inform parents as to any changes in schedule or accidents on the bus or at school Maintained clean and sanitary bus by cleaning and removing trash at end of each route.

Operated lift and secured wheelchair to maximize student safety and stability. Monitored behavior to keep order and prevent bus driver from being distracted. Supervised students and maintained discipline on bus to reduce driver distraction. Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.

Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.

Helped students with physical and mental disabilities to board, disembark and ride bus.

09/2013 to 05/2014 Bus Operator

First Transit – Woodbridge, VA

Report delays, accidents and other traffic situations, using telephones, two-way mobile radios, and video cameras

Regulated heating and lighting systems for passenger comfort Complied with traffic regulations in order to operate vehicles in a safe and courteous manner

Reported malfunctions and needed repairs on the buses that I operated Check the condition of a vehicle's tires, brakes, wipers, lights, oil, fuel, and water and safety equipment.

Picked up and dropped off passengers at regularly scheduled locations. Maintained full understanding of local roads and traffic patterns. Performed regular bus inspections and checked brakes, steering and windshield wipers.

Accepted and processed fares.

Completed pre- and post-trip bus inspections for safe passenger transportation. 02/2013 to 05/2013 Pharmacy Technician

Safeway Pharmacy – Woodbridge, VA

Prepared, maintained and recorded records of inventories, receipts, purchases and deliveries, using a variety of computer screen formats Accepted prescriptions for filling, gathering and processing necessary information Processed medical insurance claims, posting bill amounts and calculating co-payments

Gave customers information about the uses and effects of drugs Performed clerical tasks such as filing, compiling and maintaining prescription records, and composing letters

Answered telephone inquiries, referring callers to pharmacist when necessary Operated cash register to process cash and credit sales Greeted customers and helped them locate merchandise Prepared solid and liquid dosage medications for dispensing into bottles and unit dose packaging.

01/2013 to 08/2013 Pharmacy

KC Pharmacy – Lorton, VA

Sterilize surfaces and equipment and prepare the pharmacy for opening Receive prescriptions and check their validity

Process prescriptions electronically and ensure all information is complete and accurately

Select the appropriate medicine and measure dosages to fill prescriptions Sort, stock, label medication and monitor inventory Undertake administrative tasks (e.g.record-keeping) as assigned Answered incoming phone calls and addressed questions from customers and healthcare providers.

Managed opening and closing duties for pharmacy.

Collected co-payments or full payments from customers. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Entered and processed patients' prescriptions into internal system. Stocked, labeled, and inventoried medication to keep accurate records. 05/2008 to 01/2013 Transportation Security Officer TSA/Dept. Of Homeland Security – Washington, DC

Guard our countries airways, waterways and railways from threats from individuals/communities foreign and domestic.

Examined credentials of unauthorized persons attempting to enter secured areas Used explosive detection machines and chemical swab systems to identify potential hazards.

Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property. Conducted regular patrols of key areas to spot and control security concerns. Performed pat-downs to look for unauthorized materials and weapons. Interacted with public to give directions, explain rules, and regulations and respond to inquiries.

Attended daily briefings with supervisors to discuss issues with security screening processes.

Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.

Developed and maintained positive rapport with passengers and other airport personnel.

Monitored security checkpoints for compliance with applicable security protocols. Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.

Manually screened passengers unable to pass through metal detectors or who triggered alarms.

Safeguarded transportation operations at commercial airports and railway stations. 01/2007 to 04/2008 Sales Associate

Walmart

Obtained and received merchandise, totaled bills, except payments and made change for customers in retail store

Stocked, cleaned shelves, counters, and tables with merchandise Setup advertising displays and arranged merchandise on counters and tables to promote sales and new items

Answered customers' questions concerning location of merchandises, price and use of merchandise

Rang, wrapped/bagged merchandise that was purchased by customers using cash register, and calculator

Removed and recorded amount of cash in register at end of shift Kept record of sales, prepared inventory of stock, and ordered merchandise. 10/2004 to 01/2007 Lead Pharmacy Tech

Target Pharmacy

Accepted and prepared prescription labels for filling, gathering and processing information by using a computer/printer

Processed medical insurance claims, posting bill amounts and calculating co-payments

Answered telephone inquiries, referring callers to pharmacist when necessary Received, packed, stored counted and inventoried pharmaceutical supplies, while notifying pharmacist when levels were low

Greeted customers and helped them locate merchandise Prepared solid and liquid dosage medications for dispensing into bottles and unit dose packaging.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations. Like

Reviewed and verified customer information and insurance provider information. Stocked, labeled, and inventoried medication to keep accurate records. Assisted development and implementation of new administrative procedures. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Restocked supplies and placed purchase orders to maintain adequate stock levels. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Managed filing system, entered data and completed other clerical tasks. Assisted coworkers and staff members with special tasks on daily basis. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. 04/1998 to 07/2005 Administrative Assistant Specialist US Army – Ft. Stewart, GA

Performed general office duties such as ordering supplies, maintaining records, management systems and performing basic bookkeeping work, answered and paged calls

Filed, retrieved corporate documents, records and reports Made travel arrangements for executives

Instrumental in setting up award ceremonies

Set up and oversee administrative policies and procedures for our office Prepared agendas and made arrangements for the company commanders meetings Read and analyzed incoming memos, submissions and reports in order to determine their significance and planned their distribution Executed daily operations of picking up and dropping of interpersonal mail between different offices and Served as a liaison for the company commander. EDUCATION

06/2012 Certificate : Pharmacy Technology

Everest College - Woodbridge, VA

BSN: Nursing

Westwood College - Annandale, VA

Bachelor Of Applied Science: Nursing

Tidewater Community College - Norfolk, VA

Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer AWARDS, President list for each semester August 2012 I made the president's list throughout my pharmacy technician schooling. TSO of the Month, CERTIFICATIONS/LICENSES, Certified Pharmacy Technician (CPhT), VA State April 2016 to Present I am certified to work in both CERTIFICATIONS

CMT - Certified Medication Technician

CPhT - Certified Pharmacy Technician

CPR Certified in Both Adults and Children

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