Customer Service Mental Health

LIESTLE KAZINGIZI

LUBLIN, POLAND

DETAILS

Lublin

Poland

**********@*****.***

SKILLS

Computer Skills

Effective Time Management

Microsoft PowerPoint

Ability to Work in a Team

Communication Skills

Microsoft Excel

Office Management

Customer Service

Project Management

PROFILE

Experienced Healthcare Social Worker with record of providing care and support to patients. Experienced in maintaining office and client records by applying organisational and office skills.

EMPLOYMENT HISTORY

project assistant at Forward in Faith International Ministries, virtual June 2021 — December 2022

• Monitored project progress and identified potential risks and issues, recommending solutions to ensure project success

• Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status

• Compiling quarterly reports from the parts of the Middle east and Europe on ongoing projects

Clinical assistant at Health24medical Centre, Zimbabwe March 2020 — November 2020

• Performed basic clinical tasks such as taking vital signs, height and weight measurements, and administering medications

• Developed and implemented study protocols that adhere to Good Clinical Practice guidelines

• Coordinated clinical trials with multiple sites, ensuring timely completion of study deliverables

Social Work Intern at Ministry Of Health and Child Care, Mental Health Department, Zimbabwe

June 2018 — July 2019

• Offered community resource guidance to clients to meet family needs for assistance.

• Conducted outreach to local referral sources to build strong partnerships for supportive services.

• Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.

• Mediated between family members to facilitate conflict resolution and build healthy family relationships.

• Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.

• Explained medical care options to help families make informed healthcare decisions.

• Assisted Mental health Nurses with medical records reviews to facilitate improved performance and quality assurance.

• Maintained regular contact with clients by calling and visiting clients' homes.

• Interviewed clients and family members to obtain key information for case planning and management.

• Attended over fifty hours of meetings, conferences,workshops and training courses to advance professional knowledge of social workers and other Health practitioners.

• Counselled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.

• Secured housing, medical care and employment for clients by collaborating with various community agencies.

• Developed treatments and casework programs for average of six patients per month.

• Assisted in policy making from identifying problems,data collecting up until implementation and evaluation.

Assistant Administrator at Sheulink Investment, Zimbabwe January 2017 — April 2018

• Assisted with meetings and presentations within company.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Filed paperwork, sorted and delivered mail, and maintained office organization.

• Maintained and scheduled complex calendars.

• Prepared monthly, weekly and daily logs using Microsoft Office Suite.

• Arranged conference rooms and facilities to prepare for meetings. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

EDUCATION

Nursing, Vincent POL University, Poland

January 2021 — Present

Bachelor of Social Work, Bindura University of Science Education, Zimbabwe September 2016 — October 2020

GED, Pakame Secondary School

January 2013 — November 2014

High School Diploma, Pakame Secondary School, Zimbabwe January 2008 — November 2012

Contact this candidate