Monique D. Glenn

Westbury, NY

ad0tq5@r.postjobfree.com

516-***-****

Experienced Administrative Professional

Outgoing and energetic administrative professional seeking a challenging role as a specialist, analyst, coordinator role within a dynamic company offering growth and flexibility CORE COMPETENCIES

Administrative Customer Service focused Leadership Client education Case management Sales and Business Acumen Operations Monitoring Organizational skills WORK EXPERIENCES AND ACHIEVEMENTS

Parklane Jewelry, Schaumberg IL 2020-present

Park Lane Jewelry, Founded in Chicago in 1955, defines 'The American Dream'. As the world's leading direct sales jewelry party plan company, Park Lane proudly offers exceptional quality jewelry that is backed by an unconditional guarantee. Sales Representative (self-employed)

Independent sales representatives are responsible for running their own business, procuring clients and securing sales on a commission basis. Customer service is a focal part of this role as well as having the business acumen to be a profitable contributor to the organization

• Successfully grew portfolio of clients through superior customer service skills and knowledge regarding products

• Conducted monthly calls with client base on specialty items, realizing 35% increase in monthly sales

• Recognized by Parklane corporate for outstanding sales and featured in promotional brochures

• Provided excellent customer service with all clients and resolved all issues to client’s appreciation and satisfaction

ALK Abelló, Washington, NY 2015 to 2020

Denmark-based pharmaceutical company which specializes in the development and manufacture of allergy immunotherapy products for the prevention and treatment of allergies Veterinary Business Unit/Treatment Set Group Leader Since 2014, ALK acquired Bio-Medical Services, a veterinary reference laboratory who pioneered in vitro serum IgE allergy testing in the veterinary industry. As a part of the Vet Business Unit job Responsibilities include:

• Perform lab tests so as to produce precise and reliable data for supporting scientific investigations.

• Execute routine tasks perfectly and following the strict methodologies for carrying out analyses.

• Preparing samples and specimens.

• Construct and operate standard lab equipment like pH meters, centrifuges etc.

• Ensure that the pharmaceutical laboratory is resourced and well stocked.

• Use computers for complex mathematical calculations and preparation of graphs.

• Keeping abreast of technical developments, especially the ones that can improve reliability and save time.

• Ensure the shipping and delivery of products are done in a timely manner Monique D. Glenn

Veterinary Business Unit Treatment Tech 2012 to 2015

• As a part of the Vet Business Unit job Responsibilities included:

• Followed all relevant regulations set by government, including local, state, and federal governments, relating to pharmaceutical materials.

• Ensured cleanroom area is well maintained and cleaned at all times.

• Responsible for sanitizing, maintaining, and tracking infusion equipment.

• Executed pharmaceutical infusion compounding task as assigned.

• Took part in performance improvement and pharmacy quality control programs.

• Took inventory of drugs and other medical supplies.

• Adhered to HIPAA and other government regulations. CVS Caremark Corporation 2012 to 2012 (11mts)

CVS Caremark is one of the nation's leading pharmacy benefit management (PBM) companies, provides comprehensive prescription benefit management services to over 2,000 health plans, including corporations, managed care organizations, insurance companies, unions and government entities. Pharmacy Technician

Health care worker responsible for preparing and dispensing medications under the supervision of a pharmacist Duties and .Responsibilities include: As a part of the Vet Business Unit job Responsibilities included:

• Entered and maintained prescription data in computer system

• Answered incoming phone calls and answered client questions

• Contacted doctor’s offices and hospitals to clarify prescription information

• Disbursed completed and confirmed prescriptions to clients

• Answered patient questions and address customer service issues

• Assisted the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed

• Adhered to HIPAA and other government regulations.

• Updated patient records

The Center for Developmental Disabilities 2008 to 2009 The Center for Developmental Disabilities is a private elementary school located in Woodbury, NY and enrolls 96 students in grades Kindergarten through 8th grade

Paraprofessional/Educational Assistant

Supported teachers and students throughout the educational process and make sure that students with different learning needs are offered proper guidance and assistance. Responsibilities included:

• Performed various duties that are instructional in nature or delivering direct services to student or parents

• Daily prepared lessons plans and set up class room with necessary equipment (projectors, computers, and school supplies) to complete each course objective.

• Kept accurate file system of Daily Lesson Plans, Completed Course Work and sensitive Student Records for state audit purposes.

• Provided Administrative Support to Principal, Teachers, Counselors, and Librarian. Monique D. Glenn

Getty Petroleum Marketing, Inc/Lukoil 2000-2007

Getty Petroleum Marketing, Inc. and its subsidiaries markets petroleum products to retail and wholesale customers. Accounting/Credit Card Coordinator

Working with other members of the accounting department to compile, analyze, and report financial data. Received Service Award for completing 5 years of service. Responsibilities included:

• Daily processing credit card transactions for American Express, Transnet, Gascard and Wright Express

• Keeping track of transactions amounts over $1000 in order to prevent credit card fraud with the stations

• Worked closely with territory representatives in solving various problems

• Input daily sales reconciliations of the stations and reporting variances to sales representatives

• Send notification of charge backs and explaining to the stations reasons for charge backs and fees

• Respond to the various needs of the stations with regards to credit card machine repair, payment process

• through Chase/Paymentech and gas deliveries

• Maintain constant communication between gas station managers and field representatives to enhance cohesive relations between corporate office/field rep and individual gas stations.

• Assisted with audits, and identifying and resolving discrepancies

• giving customers lines of credit according to a company’s established protocols when they want credit cards

• Ensure that clients are able to handle certain credit limits based on their current credit scores and income levels

• Ordered client credit reports as well contacting employment references along with lending companies and financial institutions such as banks for necessary customer information

• Kept track of and working with new customers

• Established accounts for new clients in a timely manner TEMPORARY ASSIGNMENTS (1988-2000)

Manpower Temp/Ford Credit (8 months) 1999-2000

Ford Motor Credit Company LLC, d/b/a Ford Credit, is the financial services arm of Ford Motor Company, and is headquartered in Dearborn, Michigan

Customer Service Representative

Responsible for monitoring the client’s behavior and movements, transporting clients, observing client urinalysis screens and for supporting the clinical programs and services offered by Mirror to its contracting institutions.

• Provided account support to identify solutions for customers with payment delinquencies in a call center environment.

• Navigated through a variety of system applications while speaking with customers about vehicle financing or leasing

Quantum Temps/ Goldman Sachs (5 months) 1999 -1999 Receptionist

• Meet and greet incoming clients and ensure timely coordination of meetings

• Arranged Meetings and scheduling and conference calls accurately

• Expertly supported staff in administrative tasks

• Clerical duties not limited to coordination and scheduling of parcel deliveries Monique D. Glenn

Ostrolenk Faber Gerb and Soffen (8 months) 1998-1999 Established in 1929, it provides its clients with a wide range of services in all phases of the intellectual property field.

Billing Assistant

• Responsible for daily coordination and completion of clerical items related to printing, emailing and mailing bills

• Emailed, reviewed, organizanized, and follow-up of billing invoices

• Followed existing Firm billing policies and procedures

• Worked closely with other departments in Accounting department in projects as assigned

• Possessed good team building skills to meet objectives Public School #183 and #284 (District 23). 1988-1998 Educational Assistant

Assisted with classroom activities with children from Pre-kindergarten through 3rd grade. Duties included

• Reinforced readng skills with dictation and word recognition with small groups

• Involved with one on one reading enhancement to improve academics with 1st to 2nd graders

• Attended many educational workshops to enhance reading skills with the group reading program

• Recreated publicity graphics and educational aides for increased effectiveness

• Improved filing systems to make retrieval of records easier during unexpected compliance verifications

• Updated educational employee handouts with fresh copy and current information

• Demonstrated ability to be competent, computer-literate performer in a variety of office and graphic software such as Microsoft Office and Adobe Creative Suite in both PC and MAC platforms OTHER WORK EXPERIENCE

Shearson Lehman Hutton (formerly EF Hutton)

Transfer Clerk

Research current/past activity and transferred stocks/bonds to the appropriate parties until the company was bought by Shearson Lehman Brothers.

Shearson Lehman Hutton (formerly Lehman Brothers)

Clerical Assistant

Clerical Duties. (Filing, making copies, distributing mail) Receptionist duties (receiving mail, answering phones, meet/greet clients) Secretarial Duties (typing, preparing/providing appropriate documentation as needed) EDUCATION

Sanford-Brown Institute

Certification, Pharmacology · (2011 - 2012)

Medgar Evers College (some coursework completed)

Monique D. Glenn

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