PERSONAL DETAILS

NADINE BOTHA

Administrative Assistant

Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success.

Contact details:

084-***-****.

Email:

ad0tpo@r.postjobfree.com

Address: 10 Karoobos, De

De Oude Spruit

Brackenfell

SKILLS

Multi-tasking

Time management

Phone etiquette

Attention to detail.

Active listening

Self-motivation and

concentration

EDUCATION

• Candidate Senior Certificate-De Kuilen High School

• Assertive Communication Course- - OM Business School

• Introduction to Investments Course - OM Business School

• Service Excellence & Skills Development Course - OM Business School

WORK EXPERIENCE

September 2022 - Current

CMAC HEALTH CONSULTANTS / HYBRID

Administrative Assistant

• Completing applications/loading medical aid applications

• Assist members with queries related to gap cover claims or medical aid.

• Replying to emails in a professional manner.

• Following up on claims loading claim for gap cover / making sure all accounts attached to claim.

• Administrative support/ updating spreadsheets and client's files online.

September 2022 - July 2023

AMPO ELECTRICAL PTY LTD / HYBRID

Assistant/Independent Contractor

• Handling office tasks, such as filing,

• Capturing financial transaction records,

• Invoicing and debt collection,

• Record keeping

• Assistance with ordering of materials

• Tracking of applications

October 2019 - February 2022

SANDPLAST INJECTION MOULDING PTY LTD

Administrative Assistant

• Keeping staff files and paperwork up to date

• Assist with Injury on duty claims for employees.

• Filing

• Assisting finance manager from time to time with various small tasks

• Assist with switchboard when and if required.

• Maintain project files.

• Compile detailed quotation from time to time.

• Monitor e-mails and client requests for fast and effective responses.

• Maintain pricing files for historical records.

• Issue price adjustment letters to clients annually

• Maintain client files for reference purposes.

• Forward Purchase orders to suppliers

• Forwarding quotes to clients/ updating pricing list for companies

• Update insurance of company.

• Pitched in to assist with special projects and additional tasks.

• Evaluated office processes, making suggestions to improve efficiency.

• Match invoices and Purchase orders monthly

June 2019 – September 2019

COASTAL LABELS – BRACKENFELL

Marketing Assistant

• Booking of meetings for Business Developers/Account Managers

• Marketing on social media

• Managing day to day activities on social media

• Making client specific sample folders for appointment June 2012 - December 2018

Venn-Sure Consulting / RFAdvice - Bellville / Burgundy Estate Assistant/ Client Relationship Consultant

• Preparing servicing quotes for clients

• Uploading of servicing on existing products

• Preparing, submitting and follow up on applications for companies ( Stanlib/ Liberty/ Medical aids/ Gap Cover)

• Finalizing claims / provide feedback to client

• Preparing files for all new business

• Follow up with clients and keeping them informed

• Finalizing medical aid claims / provide feedback to clients

• Make sure client details are always up to date

• Assisting with queries from clients and Financial Planners·

• Answering small switchboard

• Arranging travel cover for clients

• Managed travel arrangements for departmental executives March 2011 - May 2012

CK-CONSULTING/ RADIE KOTZE CONSULTING

Personal Assistant

• General and overall administration

• Processing of all new business and dealing with queries

• Servicing of Life Business, Corporate Schemes and Medical Aids

• Providing clients with feedback and keeping them informed

• Responding to emails and other correspondence

• Arranging domestic and international travel plans and itineraries and transportation

• Displaying absolute discretion at handling confidential information

• Keeping office files and spreadsheets updated

December 2008 - February 2011

Dunvegan Wealth Management Pty LTD

Assistant to Financial Adviser

·

• Administer investment process e.g., Cancellations, withdrawals, ·

• To attend to other non-specific & general office administration ·

• Answering of small switchboard ·

• Developed and maintained courteous and effective working relationships.

January 2007 - August 2008

PBT GROUP PTY LTD

Office Assistant

• Doing extensive travel arrangements

• General office administration, e.g., typing, faxing,

• Assistance to management as and when required.

• Managing office supplies (stationary, groceries)

• Sending and Collection post for office

• Cellular contract management for 3-4 directors

January 1999 - September 2007

Fairbairn Capital / OLD MUTUAL PINELANDS

Call Centre Consultant

• Identify process improvements to deliver improved client care and communicate these to relevant service center managers.

• Investigate nature of problems and identify and eliminate root causes.

• Discuss and report on processes where positive or negative trends have been identified and recommend corrective action to management.

• Processing of applications and capturing correct information on system

• Building Client relationship when dealing with clients

• Actively listening to customers' requests, confirming full understanding before addressing concerns

• Handling customer enquiries and concerns.

REFERENCES

SANDPLAST INJECTION MOULDING PTY LTD

1. Janita Nothnagel (Finance Manager) Cell: 078-***-**** 2. Ansaaf Kherekar (HR Manager) Cell: 082-***-**** Reason for leaving: Contract ended.

COASTAL LABELS

1. Elmarie /Nita Van Der Merwe (Business Developer/Sales Manager) Telephone number: 021-***-****

Reason for leaving: Contract ended.

RFADVICE

1. Johann Strauss / Marthinus Strauss (Managing directors/Financial Planners) Contact details: 021-***-****

Reason for leaving -better career opportunity.

RADIE KOTZE t/a CK CONSULTING (FOUNDER)

1. Radie Kotze (Financial Adviser) Contact details: (021-******* Reason for leaving -better career opportunity.

DUNVEGAN WEALTH MANAGEMENT

1. Carl Liebenberg (CEO) Contact details: 021-***-**** Reason for leaving - closer to home opportunity.

PBT

1. Elizna Read (Director) Contact details: 021-***-****. Reason for leaving - better career opportunity.

Contact this candidate