Customer Service High School

Nafisa Rouhollah

551-***-**** ad0to0@r.postjobfree.com Jersey City, NJ 07304

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

SKILLS

Time Management

Relationship Building

Problem-Solving

Dependable and Responsible

Friendly, Positive Attitude

Active Listening

Customer Service

Organization and Time Management

Collaboration

Reliable and Trustworthy

EXPERIENCE

La Petite, Day Care Centers, February 2023-July 2023 Alexandria, VA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Giani Hair Salon, Style, March 2020-July 2023

Alexandria, VA

Ordered materials, supplies, or equipment needed for providing services. Followed safety protocols while performing tasks in the salon. Educated clients on proper care instructions for their newly styled hair. Set up stations for stylists before their appointments with clients. Prepared color formulas as directed by stylists.

Organized the salon by tidying up shelves and displays. Maintained a clean work environment throughout the day. Scheduled client appointments using the computer system. Checked out customers at the end of their visit.

Stocked shelves with new products when needed.

Kept track of inventory levels in order to reorder supplies as necessary. Helped maintain records of customer visits, including notes about services performed or products purchased.

Recommended haircare products to patrons based on hair type and style preferences, offering input on washing and styling regimen for greater convenience and health. Kept work stations clean and sanitized scissors, combs and other styling tools. Spirit Halloween, Manager Assistant, September 2022-November 2022 Alexandria, VA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Displayed strong telephone etiquette, effectively handling difficult calls. Giant, Pharmacists Providecare, June 2018-May 2019 Alexandria, VA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Robeks, Juice Plus+, May 2018-February 2019

Alexandria, VA

Exceeded customer satisfaction by finding creative solutions to problems. Management closing the store counting the money etc. EDUCATION AND TRAINING

High School Diploma

Thomas A Edison High School, Alexandria, VA May 2020

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