Delivery Driver Customer Service
Resume:
Kenyon L. Franks
Owings Mills MD 21117
Overview : Highly motivated, results oriented professional. Attributes include maintaining confidential records, customer relationship management, and team building.
Education
Hampton University: June 2001-May 2005
Degree: Pursued a degree in Accounting
Western School of Technology and Environmental Science 1997-2001
High School Diploma
Professional Experience
T Rowe Price - Owings Mills Maryland
October 2022 - Present
Client Processing Rep II (RAM)/Performance Dynamics
Responsible for disturbing funds to beneficiaries
Review transaction requests and authorizations
Verified documentation for accuracy
Responsible for analyzing, interpreting, and processing client transactions in an accurate and timely manner
Money Map Press - Baltimore Maryland
May 2022 - August 2022
Customer Service Representative
·Ensuring customer satisfaction by creating a “Wow” experience
·Managed 30-50 inbound calls daily
·Proficient in executing investment orders for a diverse range of assets
·Maintains department processing standards in productivity and quality
The Meridian Team of Supreme Lending – Westminster Pike
August 2016 - April 2022
Client Relations Specialist
·Create Client Profile for Mortgage Refinance Loans
·Communicated with client’s to update required documentation for their loans
·Facilitated client’s concerns throughout the Refinance process
Bank of America-Hunt Valley
2014
Credit card claims analyst
·Process billing disputes for customers
·Deescalate customer complaints to maintain loyalty
·Determine fraudulent claims
Bank of America- Owings Mills, MD
July 2011-2014
Bank Teller
·Engaged with customers while performing banking needs
· Identified customers financial needs and assisted them in meeting their goals
·Ability to sell customers on meeting with a sales associate to learn about products/services
· Assisted customers with inquiries and/or problem resolutions
·Managed large amounts of currency with accuracy
Staples Inc – Owings Mills, MD
June 2007-July 2011
Office Supply Supervisor/ Office Supply Leader
·Provide quick, courteous customer service
·Assist customers in locating products
·Encourage customers to invest in service plans
·Serve as a resource for other associates
·Delegate assignments to associates
John Hopkins School of Hygiene and Public Health – Baltimore, MD
Summers 1998-2005
Facilities Management Department/ Furniture and Fabrication Department
·Performed routine procedures for office room/conference room set-up and dismantlement.
·Performed assignments such as carpet cleaning and polishing floors
·Manually moved/lifted office furniture
·Informed supervisor of any problems or abnormalities
·Participated in 24/7 emergency response by the Facility Supervisor
·Worked in collaboration with the Facility Supervisor to develop a warehouse barcode system that is continues to be used
References available upon request
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