Community/Property Management, Office Management, 20+years Customer Se
Resume:
Michele Miller
Accomplished articulate professional with 20 years experience looking for the opportunity to show my worth
Floral City, FL 34436
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Closing Assistant
Manatee Title Company LLC - Hernando, FL
November 2020 to December 2020
• Answer incoming calls, take pertinent information and forward to appropriate person or department.
• Verify information is correct, i.e. Seller, Buyer names, property address etc.
• Prepare closing documents for all parties.
• Input / Scan information documents into Cl osiers Choice.
• Research for any back taxes, judgements, liens, payoffs, etc.
• Prepare Settlement Statements and adjust information accordingly.
• Schedule closings with all involved parties.
• Finalize closings by providing the signed documents, funds, etc to appropriate individuals and inputting information in Closers Choice.
Office Coordinator
Walden Woods - Homosassa, FL
February 2017 to March 2018
Created property listings by preparing documents, taking pictures and creating advertisements
● Maintained general ledger accounts, approved invoices, ran monthly lot rent payments and made collection calls
● Completed all closings with Sellers and Buyers
● Ensured all required documents were distributed to the appropriate departments; Titling company, Corporate Closing department
● Provided information to potential prospects regarding inquiries received via phone, internet and in- person
● Addressed residents' needs or problems as they arose
● Ran aging reports
● Acted as community manager
● Processed intake information of potential residents
● Created and prepared all documents for homes sold or leased Office/Manager
Honey Doo Services - Wilder, KY
August 2010 to May 2016
Prepared quotes and scheduled job crews
● Approved vendor invoices and posted to correct customer accounts
● Placed vendor orders
● Posted invoices, balanced and maintained general ledger accounts
● Provided complete customer service experience
● Invoiced customers
● Resolved problems and concerns in a friendly manner Education
High School Diploma
Campbell County High School - Alexandria, KY
Skills
• General Ledger Accounting (10+ years)
• General Ledger Reconciliation (10+ years)
• Bank Reconciliation (10+ years)
• Account Reconciliation (10+ years)
• Accounts Receivable (10+ years)
• Accounts Payable (10+ years)
• Filing (10+ years)
• Office Management (10+ years)
• Office Administration (10+ years)
• Office Equipment (10+ years)
• Journal Entries (10+ years)
• Office Experience (10+ years)
• Office Manager Experience (10+ years)
• Administrative Experience (10+ years)
• Administrative Skills (10+ years)
• Administrative Duties (10+ years)
• Clerical (10+ years)
• Clerical Experience (10+ years)
• Organizational Skills (10+ years)
• Organizational Management (10+ years)
• Property Management (10+ years)
• Property Leasing (10+ years)
• Community Relations (10+ years)
• Closing (2 years)
• Real Estate (5 years)
• Yardi (2 years)
• Data Entry (10+ years)
• Financial Report Writing (5 years)
• Financial Statement Preparation (10+ years)
• Pricing (5 years)
• Fair Housing Regulations (3 years)
• Yardi Voyager (2 years)
• Closers Choice (Less than 1 year)
• Customer service (10+ years)
• Phone etiquette (10+ years)
• 10 key calculator (10+ years)
• Financial Analysis
• Experienced with Quickbooks and most Microsoft Programs (10+ years)
• Knowledge of accounting practices and maintaining ledger accounts (10+ years)
• Proven critical thinking abilities to ensure conflict resolution (10+ years)
• Microsoft Outlook
• Project management
• Bookkeeping (10+ years)
• Accounting software
• Time management (10+ years)
• Microsoft Excel
• English
• Microsoft Word
• Microsoft Office
• QuickBooks (5 years)
• GAAP
• Profit & Loss
• MTA (5 years)
• Social media management
• Computer literacy
• Computer skills
• Communication skills (10+ years)
• Negotiation
• Landlord-tenant law
• Accounting
• Front desk (10+ years)
• Typing (10+ years)
Assessments
Marketing — Proficient
March 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Real estate — Proficient
October 2022
Matching listings with specifications
Full results: Proficient
Written communication — Proficient
October 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
General manager (hospitality) — Proficient
October 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Bartending — Proficient
October 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic computer skills — Proficient
October 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Social media — Proficient
March 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Basic maintenance and repair — Proficient
June 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Managing accounts in QuickBooks — Proficient
September 2022
Using QuickBooks software to manage business financials Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Business math — Proficient
October 2022
Using basic math to solve problems in a business context Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Managing accounts in QuickBooks — Proficient
March 2023
Using QuickBooks software to manage business financials Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Bookkeeping — Proficient
March 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Filing & organization — Proficient
October 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Building relationships for childcare providers — Proficient October 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Customer service fit — Proficient
November 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Conscientiousness — Proficient
November 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
November 2020
Responding to challenging team situations at work
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Office manager — Proficient
August 2020
Scheduling and budgeting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Within my first year in a gated community I sold 21 homes and assisted in over 100 listings and sales of other homes in the community.
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