Santhosh Varma PMP®, ITIL®, SAFe *®

Toronto, ON 647-***-****

ad0tmq@r.postjobfree.com linkedin.com/in/santhoshvarmaudayavarma Summary

Certified project management professional with more than 22 years experience in delivering complex technology transformation initiatives on time and within budget. Combines strong business acumen with the ability to conceive profitable and efficient technology solutions. Skills

IT Program and Project Management

Digital/Cloud Transformation

Design Thinking

Program Management Office

Agile Program Management

Jira & Confluence

Strategic Planning

Process Improvement

Experience

SCOTIABANK APRIL 2022 – OCTOBER 2023

Senior Manager, ScotiaDigital

• Responsible for strategic planning & prioritization in collobaration with Business stakeholders.

• Managing multiple digital programs with focus on enabling micro services and mobile applications.

• Enhanced project wide efficiencies by 6%, led all aspects of project, including resource allocation, project documentation, stakeholder management and monthly steercos with C-level executives.

• Formulated delivery strategy incorporating Agile, Hybrid and Waterfall methodologies.

• Developed detailed plan and estimates in accordance with defined standards and procedures to meet the multi year program with impacts across bank.

• Leading DORA Metrics roll out to enhance informed decision making and productivity improvement. ALTUS GROUP LIMITED DECEMBER 2020 – JANUARY 2022

Senior Project Manager, IT

• Leading enterprise-wide digitization and security programs like Zero Trust Architecture, Multi Factor Authentication, etc. with focus on building efficiency and continuous improvements.

• Identified process improvements and introduced framework which helped delivering consistently, effective tracking and management of inter program dependencies and optimized resource usage.

• Redefined and streamlined PMO COE to optimize the program and project management capabilities. ACCENTURE OCTOBER 2004 – OCTOBER 2019

Senior Manager, Program and Project Management, Strategic Modernization Programs

• Provided leadership and guidance to optimize the program and project management framework with focus on disruptive transformation, Automation and Design Thinking to manage client’s complex multi-year programs.

• Streamlined existing project management processes to ensure multiple, concurrent programs and projects are executed efficiently and met schedule and budget requirements with well-tuned overspend/underrun directions and contingency management.

• Conducted regular project status, outlook/forecast meetings with project managers. Prepared and presented program reviews during monthly steering committee meetings with leadership.

• Gained ~14% productivity improvement by optimizing workflow, schedule and resources using predictive analytics.

• Co-lead across Program/Project Management capability, leading RFP’s, PMO assessments and advising on Program Management tools (Microsoft EPM, Jira & Confluence, etc.), hiring and training of PM’s and PCO’s, their mentoring and deployment to client programs.

• Generated 4 leads, sourced new revenue streams resulting in $300K in revenue. Led multiple RFP’s and client orals.

• Achieved client value creation and established long lasting client relationships. Senior Program Manager (2016 – 2017), Client: - BMO

• Managed and delivered major regulatory program in Anti Money Laundering (AML) on time meeting mandatory scope and deployment timeline, enabling BMO to achieve regulatory compliance.

• Coined delivery strategy and approach working with multiple impacted stakeholders across departments throughout the bank.

• Completed program wide process and project management improvements resulting in 7% savings.

• Managed 165 peak client and different vendor resources including resource loading and structuring.

• Mitigated risk factors through careful analysis of financial and statistical data and proactively managed change effectively in rapidly evolving business environments. Senior Project Manager (2015 – 2016), Client: - CIBC

• Led and managed multiple concurrent projects from initiation through implementation in Mortgage and Lending.

• Planned and delivered agreed upon business functionalities within specified timelines and budgets in accordance with defined guidelines, standards and procedures.

• Led requirements gathering, defined risk and change management processes.

• Reduced delivery time by 25% for frequent mortgage loan rate change implementations by efficient and effective use of client and vendor resources.

• Provided proactive notifications on potential impacts or changes to project stakeholders/executives with appropriate solutions on resolving the impacts. Senior Program and Delivery Manager (2015), Client: - ALDO

• Managed and delivered 3 back-to-back releases in the IBM Sterling Order Management System.

• The program followed stringent timelines to meet growing client business needs. Prioritized business requirements along with Business, Technology and Delivery teams which was very crucial to meet the delivery timelines.

• Managed onshore and offshore delivery teams performing analysis, design, development, testing and implementation.

Project Manager and “Run the Bank” Delivery Lead – Capital Markets (2012 –2015), Client: - Fannie Mae, USA

Project Manager

• Managed delivery of client projects on time and on budget choosing the optimal project management methodology - Agile, Waterfall or Hybrid.

• Focused on Agile Transformation of client projects to seize the business opportunities by reducing delivery timelines.

• Achieved delivery timeline reduction on 3 projects from 1 year to less than 7 months. Delivery Lead

• Led 36-member production support team for 90 mission critical web and legacy applications.

• Accountable for Service Management, Incident & Outage Management, Application Security, Application Maintenance and achieving Service Level Agreements.

• Achieved year on year productivity improvement of ~6% by reducing the outage resolution time for Severity 1, 2 and 3 outages.

• Received Accenture High Performance Award for significant contributions to project. Program Manager and Onshore Portfolio Delivery Manager (2011), Client: - WellPoint, USA

• Performed dual roles in this account as client Program Manager and Accenture Onshore Delivery Manager.

• As client Program Manager for Broker Portal, Managed client project involving multiple vendors performing Analysis, Design, Development, Testing and Implementation. The project followed stringent schedule and cost requirements.

• As Accenture Onshore Delivery Manager for Employer portal, managed 30 members onshore and offshore resources doing development, testing and implementation. Also, responsible for the Contract and Resource Requirement Management for employer portal.

• Received Accenture HPS Beacon Award for outstanding performance. Delivery Manager (2010 – 2011), Client: - DHL

• Accenture took over the IBM Yantra Order Management System project with huge backlogs and failed SLAs after the client was forced to terminate the contract with previous vendor.

• Assigned as Delivery Manager with team of 40 resources, we worked meticulously and brought the backlogs under control within 3 months and SLAs to Green.

• Created and established stringent control processes with focus on ensuring timely responses back to client and optimized outage resolutions. Client and Accenture leadership appreciated rocking transition and streamlining.

Live Service Offshore Portfolio Lead – Service Management (2009 - 2010), Client: - RSA Insurance, UK

• Managed production support team providing level 2 support for 450 client critical applications per agreed upon Service Level Agreement and Cost.

• Achieved 10% savings on 14,500-man hours yearly maintenance budget as part of year-on-year productivity improvement.

• Gained more service transitions/year with continuous service improvements and optimized utilization and chargeability of resources.

• Received Accenture Career Counselor Award for people development & team mentoring.

• Received People Developer Award from India Delivery Lead consecutively for 2008 & 2009. Software Configuration Manager and Application support Lead (2005 – 2009), Client: - AT&T, USA

• Managed SCM team responsible for performing builds, packaging, and implementations on Test, UAT and Production servers for 750 customer applications as per requirement. The team is divided based on technologies - Midrange, Mainframe and Windows. Achieved 14% productivity improvement.

• Managed EAS team responsible for maintaining 24 revenue generating client applications as per the agreed SLA's.

• Received Accenture Celebrates Excellence Award (ACE) for Best Performer

• Received Accenture Celebrating Performance Points for successful project delivery. IBM OCTOBER 2000 – SEPTEMBER 2004

Application Support Lead (2001 – 2004), Client – AT & T, USA

• Managed 15-member application support team supporting client critical applications meeting required 99.8% Application Availability.

• Proactively identifying potential issues and resolving or mitigating the impacts.

• Developed risk and contingency plans and ensured policies and procedures are followed strictly.

• Interacted with clients on various day to day activities including prioritizations, deliverable walk throughs and approvals, etc.

• Led outage management calls attended by senior Accenture and client leadership and successfully mitigated/resolved outages.

• Gained client confidence enabling transitioning of more applications to support from offshore. Senior Software Engineer, Web Application Framework and Skills Database (2000 –2001), Client – IBM, India

• Web application framework and Skills database.

• Designed and developed a framework for Servlet/JSP/JDBC/Beans based web applications.

• Framework minimized the effort of repetitive tasks that are done at the various stages during development of a web application.

• Developed a system which provides details about the new employees in the company during the training period.

EDUCATION & CERTIFICATIONS

• Bachelor of Mechanical Engineering - Karnatak University, India

• Indian Institute of Management, Bangalore (IIM-B) – Executive Enrichment Program

• ITIL - IT Service Management Foundation

• JAVA Sun Certification

• Project Management Professional (PMP) from Aug 2008 onwards.

• SAFE Agilist 5.0

• Agile in the Program Management Office (PMI)

• Exercising Leadership – Foundational Principles (Harvard)

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