Evelyn Flores Martinez

**** ******** ** #*** *** Angeles, CA 90006 Ph: 213-***-**** Email: ad0tlu@r.postjobfree.com

Objective

Detail-oriented and dedicated professional with critical thinking skills. Strong organizer and leader who contributes to improvement of operational policies and procedures. Seeking employment requiring strong organization and planning skills to provide exceptional support.

Professional Experience

Ultimate Staffing- Los Angeles, CA Jan. 2021- Apr. 2021

Medical Appointment Scheduler for Northeast Community Clinic

·Answer all incoming calls; assesses caller’s needs and directs to appropriate personnel.

·Check-in and check-out patients during office hours.

·Scheduled new patients, return appointments, cancels/reschedules and outbound calls.

·Handles new patient referrals and gathers necessary information, and schedule appointments.

·Collecting co-pays, deductible and other out of pocket amounts at the time of the visit.

·Often acted as receptionist or back-up for receptionist

·Contact insurances via phone and online insurance portals to verify insurance plans.

·Scans and stores all patient insurance documents and medical history records with accuracy and confidentiality.

Integr8staff - Los Angeles, CA Dec. 2018- Jan. 2021

Compliance Coordinator for client Reliance Steel & Aluminum Co. - Nov. 2019 - Jan. 2021

·Responsible for new employee setup, onboarding, and orientation.

·Supported various departments by collecting and coordinating internal compliance data with auditors and various departments.

·Responsible for opening tickets for employee access cards via help desk.

·Process and maintenance of Company Code of Conduct database.

·Posting and maintenance of job requisitions on state and external job boards.

·Responsible for distribution and follow up with Family of Companies display and verification of Labor Law Posters.

·Setup quarterly training via True Office Learning.

Human Resources File Clerk for client Reliance Steel & Aluminum Co. - Dec. 2018- Nov. 2019

·Daily/weekly filing of HR related records, including new and existing employee personnel files, contract employee files, physical files, I-9 files, and transferring separated employee files accurately.

·Effectively organizes paper flow and ensures accurate filing, tagging, auditing and timeliness of documents.

·Acts as primary Record Retention Coordinator for the HR department, including annual processing of personnel files to off-site storage..

·Accurately tracks return of documents to HR, such as Annual Re-orientation tests and any other documents that may be required, ensuring complete compliance in a timely manner.

CuraTel LLC – Los Angeles, CA May 2007 – April 2018

Operations Support/Provisioning Group Leader - Mar 2012 – to April 2018

·Distributed workload and managed department's resources to achieve monthly goals.

·Oversaw field technicians, daily routes, and, maintainence of fleet vehicles.

·Prepared training material and delivered to associates.

·Provided support for internal departments such as customer care, technical support, retail associates, and Network Operations Center.

·Assisted with escalations from team members, internal departments, and vendors.

·Responsible for follow up and escalation of repair and order processing tickets via ticketing system.

·Responsible for establishing trading partner agreements with various Telecommunications providers for number portability.

·Responsible for the daily operations, system performance, bill auditing, and streamlining the operations for Provisioning and Repair departments.

·Supervised, maintained and supported telecommunication system in compliance with the policies and procedures of the company.

Operations Support/Provisioning Associate - Nov 2007 to Mar 2012

·Provided support in the daily operations for a Telecommunications company, residential home phone service, High Speed Internet and Wireless services.

·Provided support for Customer Service, Technical Support.

·Responsible for preparing, printing, and mailing bills to customers.

·Performed routine clerical duties, including data entry, answering telephone calls from different telecommunication providers.

·Responsible for opening/follow up of repair and order processing tickets via ticketing system.

·Handled the task of supporting service technicians in maintaining the standard of telecommunications systems.

Customer Service Specialist - May 2007 – Nov 2007

·Provided assistance to customers and sales associates over the phone with inquiries regarding account status, billing, products, complaints, and offered recommendations related to protection plans and service packages.

·Scheduled in-home services via internal and vendor proprietary systems.

·Provided new employee training including departmental policies, services, troubleshooting, and phone etiquette.

·Provided support with customer inquiries, customer complaints, and outbound campaigns.

·Responsible for opening/follow up of repair tickets via ticketing system.

Skills

·Problem assessment and analysis

·Team management

·Customer Relations

·Bilingual (Spanish)

·PBX phone operation

·Microsoft Word/ PowerPoint/ Excel/ Access/and Outlook

·True Office Learning

·Microsoft "BOX"

·Amazing Charts (EMR)

·Completed a HIPAA Compliance course

·Completed a Medical Transcription course

·Knowledgeable with current ICD 10, CPT Codes & HCPCS

·Knowledge of medical terminology

·Basic Life Support certified until 2025

Education

Cal State Los Angeles College of Professional & Global Education

Completed the Medical Billing & Coding Program

University of California Riverside

Relevant coursework in: Psychology

Manual Arts High School

High School Diploma

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