Professional summary

Experienced Human Resources and Office Administration professional with over 10 years of experience. Skilled in communication, analysis, and leadership. Successfully collected $1 million thru customer compliance. Able to effectively manage HR operations and office administration to drive organizational success.

Employment history

IGP North America HR Assistant / Customer Service Teluk Intan Jul, 2020 - Aug, 2023

Managed daily office operations including scheduling, correspondence, and office supply inventory. Assist in the recruitment process by reviewing resumes, conducting initial phone screens, and coordinating interviews with hiring managers.

Provide HR support by assisting with employee engagement initiatives, recognition programs, to improve morale, productivity, and customer satisfaction.

Answered customer inquiries, resolved issues, and provided exceptional service to ensure customer satisfaction.

Conducted customer audits to identify and correct discrepancies, ensuring compliance with company policies and regulations

Milliken HR Assistant / Scheduling & Planning Jonesville, SC Jan, 2016 - Jun, 2020

Proficient in utilizing scheduling software and tools to streamline production planning. Extensive experience in creating and managing production schedules to meet tight deadlines. Demonstrated ability to coordinate with cross-functional teams to ensure smooth production workflows. Conducted payroll audits to identify and correct discrepancies Utilized advanced planning software to optimize production efficiency and minimize downtime. Trimite Customer Service & Compliance Spartanburg, SC Apr, 2012 - Dec, 2015

Reviewed customer compliance to ensure shipping to customer specifications Identify potential compliance risks and develop strategies to mitigate them Develop and implement customer service and compliance training programs for new employees Analyze customer feedback and develop strategies to improve customer service satisfaction Manage and resolve customer complaints related to compliance issues Ensure all customer service and compliance activities are aligned with the company's values and mission Create a data-driven approach for customer service and compliance, utilizing customer feedback and industry trends to continuously improve processes and identify areas of opportunity Education

Occupational Therapy Greenville Technical College Greenville, SC Aug, 1996 - May, 1997

Did not Obtain associates degree

Office Administration Spartanburg Technical College Spartanburg, SC Aug, 1997 - May, 1998

Changed major and completed short course study in office administration Skills

Microsoft word,excel &

powerpoint (Experienced)

HRIS, ADP, SAP, Oracle

(Experienced)

CRM system (Experienced)

Shanna Williams

Human Resources, Office Administration

1322 Corinth Rd., Gaffney, United States, 29340

864-***-****

ad0tlp@r.postjobfree.com