Summary

Customer service representative with over 6 years of experience in telephone customer service. Dedicated to maintain customer satisfaction with a high level of professionalism, patience, and efficiency. Proven ability to establish rapport with clients, conflict resolution, and possess a positive attitude. Reliable and driven, with prioritization abilities and strong time management.

Qualifications

Passion for Customer service

Analytical Thinking

Adaptable and eager to learn and take on new challenges

Conflict Resolution

Communication

Knowledge of IOS, Mac, and PC software

Experience

Trap N Eat – Chef / CEO September 2018 – Current

Manage Kitchen Operations

Schedule, organize, and set up for various catering events

Prepare customized menu items for customers

Provide delivery service throughout the greater Sacramento Area

Assist with to-go orders as needed

Processed event orders and controlled inventory

Backgrounds Online - Operations Specialist January 2018 - December 2018

Perform internet research to assist in the operations process

Perform data entry by request from new or existing clients

Provide client and applicant support via phone, email, and live chat

Maintain knowledge of criminal state and county criminal restrictions and expectations

Outbound calls to verify an applicants’ education, employment, and referrals

A1 Hospitality - Marketing development/ Sales Lead May 2017 - January 2018

Greet customers upon arrival

Answer inbound calls on a multi-line phone

Maintain thorough and updated knowledge of frequently changing product and promotions

Develop new innovative marketing tactics to attract larger hotel brands

Create spreadsheets for clients consisting of products, price estimations, and blueprints of the location

Travel to clients location to confirm measurements and close sales

Corresponded with international manufacturer to ensure the clients order is accurate before shipment

E-Financial, Sacramento, CA- Position: Receptionist September 2015- January 2017

Answer inbound calls

Answer questions for customers inquiring about life insurance

Find the best insurance plan that meets the customers need

Provide substantial customer service

AT&T - Order Processing/ District Support Rep May 2012- November 2015

Provide customer service for sales agents and managers

Required to navigate through multiple systems in each call in a timely manner

Experienced in assisting with billing and fee based inquiries

Managed escalation calls

Technical Support for sales managers

Team Lead

Created training manual for on-boarding new hires

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