Tijanay Jackson

719-***-****(M)

ad0tl2@r.postjobfree.com

Colorado Springs, CO

Skills

• Microsoft Word, Excel, PowerPoint

Planning

• Team leadership

• Critical thinker

• Billing

• Client Intake Interviews

• Case Referrals

• Instructing

• Customer Service

• CPR certification

• Front desk management

• Scheduling

• Case Eligibility Screening

Experience

Department of Human Services October 2019 - 2020

Income Maintenance Technician II

Colorado Springs, CO

• Interview Clients for eligibility

• Assist client in completing necessary paperwork for eligibility

• Utilized a variety of sources in order to verify clients eligibility

• Referrals to services offered outside of DHS when deemed necessary

• Assist clients with requests for appeals, and administrative hearings

• Attends internal meetings, training, workshops and seminars

• Review client cases for accuracy and completion

• Provides customer service to clients via face to face and through the Customer Service Line

Ron W Pelton December 2017 - January 2019

Receptionist Administrative Assistant

• Set up and maintained physical and electronic filing systems

• Screened visitors and calls to minimize disruption for office personnel

• Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations

• Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages

• Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image

• Answered calls with a friendly and polite approach to ensure excellent customer service

• Answered up to 70+ calls per day in a fast-paced environment Heuser Chiropractic September 2016 - April 2017

Administrative Assistant

Colorado Springs, CO

• Managed receptionist area, to include greeting visitors and responding to telephone and in-person requests for information

• Designed electronic file systems and maintained electronic and paper files

• Maintained the front desk and reception area in a neat and organized fashion

• Making copies, sending faxes and handling all incoming and outgoing correspondence

• Received and distributed faxes and mail in a timely manner

• Received and screened a high volume of internal and external communications, including email and mail

• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues

Ned's Preschool

Assistant Child Care Educator June 2010 -

August 2016

Colorado Springs, Co

• Monitored the kid's activities, read, taught simple activities such as painting drawing, writing, recognizing letters, shapes, colors, and singing songs.

• Kept records on each individual including daily observations and info on activities, meals, and meds administered

• Instructed children with eating, personal habits, toilet habits, and resting.

• Prepared food and serving.

• Organized learning activities and games.

• Cleaned and sanitized facility daily

Popeyes

Crew Shift Leader May 2008 –

June 2010

Colorado Springs, CO

• Trained new employees.

• Ensured that customers were, served in a friendly and timely manner, by expressing appreciation and inviting customers to return to the store.

• Processing customer orders in the system, and cleaning responsibilities of cleaning around the store.

Education and Training

Pima Medical Institute, Colorado Springs, CO

Certified Medical Administrative Assistant, Colorado Springs, CO

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