*** ***** ****

King, NC *****

336-***-****

ad0tl0@r.postjobfree.com

Amy Y. Ross

SUMMARY

Detailed oriented Payroll Specialist offering the highest level of support and guidance to all employees with a proven talent for dispensing information regarding payroll. Proven ability to work well in fast-paced settings while ensuring that essential employee needs are met and maintaining the highest level of confidentiality. Proficient in ensuring proper payroll deductions for taxes, benefits, and other deductions. Experienced in solving problems concerning payroll, answering inquiries, and enforcing payroll policies.

EDUCATION

2002-2004 Forsyth Technical Community College, Associate Degree in Paralegal Technology

1997-2001 Diploma, South Stokes High School

EMPLOYMENT

Quality Oil Company, Human Resources Business Partner Nov. 2019 - current

●Responsible for processing weekly and biweekly payroll for over 500 employees using ADP WFN.

●Responsible for coordinating and administering the company offered benefits.

●Responsible for creating and distributing payroll and benefits related reports.

●Responsible for conducting and reviewing background checks for potential new employees.

●Responsible for onboarding new employees.

●Responsible for monitoring CDL driver DOT regulations (license expirations, DOT Medical

certificates, Hazmat expirations, FMCSA Clearinghouse, Motor Vehicle Reports, random drug and

alcohol testing).

●Responsible for submitting and responding to employment verifications.

●Responsible for maintaining employee’s files.

●Responsible for maintaining the vendor's company’s certificates of insurance.

●Responsible for assisting employees with various leaves of absences processes, including Short Term and Long Term disability, FMLA and personal leaves of absences.

●Partnering with leadership to align business strategies.

●Provides day to day coaching on all payroll and HR policies and procedures.

●Works both independently and as a team with top management to identify and resolve various payroll

and employment related issues.

Blue Cross Blue Shield of NC, Billing Specialist Associate Mar. 2011- Nov. 2019

●Responsible for reviewing and processing daily member payments.

●Research past due premiums to determine reinstatement eligibility.

●Key bank drafts per member request.

●Prepare and research daily mail to ensure the member’s request is fulfilled.

●Validate confirmation of disenrollment, low-income subsidy and confirmation of enrollment reconciliation letters.

●Research, analyze and validate data for the reconciliation department to ensure the information is

accurate before processed.

●Contact members by phone regarding premiums owed to avoid termination of their policy.

●Assist with scheduling appointments.

●Request system access for employees in Enrollment, Billing and Reconciliation.

●Test system changes related to finance.

●Work with our vendors to resolve any money related issues.

●Assist with special projects while working with other departments to streamline processes.

Blue Cross Blue Shield of NC, Support Specialist Oct. 2005- Feb. 2011

●Create monthly membership reports for senior management.

●Review enrollment applications for accuracy.

●Complete new member enrollments and plan change requests.

●Prepare denial letters.

●Prepare missing data letters.

●Research and create procedures for requesting and modifying security access.

●Complete monthly and quarterly audits on security access.

●Report security access audit results to management.

●Complete assigned projects related to security access.

●Responsible for coordinating with our vendor for NC Department of Insurance sales license and

meeting each licensed individual’s deadline requirements yearly by researching the regulations

and preparing reports to manage the changes.

●Verify vendor receipt of requested group member’s sales by auditing daily reports.

●Coordinate events and assist with projects as a liaison between management and staff.

Chill’s Bar & Grill, Waitress 2004- Oct. 2005

●Checked with customers to ensure that they are enjoying their meals and take appropriate

action to correct any complaints or requests.

●Prepared bills that were itemized and included the total meal costs and sales taxes.

●Served ordered items to customers.

●Stocked service areas with supplies such as coffee, food and utensils

●Prepared hot, cold, and mixed drinks for patrons.

●Train new restaurant employees on the restaurant's culture and practices

Marie Hutto Attorney at Law, Internship Summer of 2004

●Completed general administrative duties typical of a legal environment.

●Executed activities such as compiling and organizing client files.

●Drafted legal documents and filed the documents appropriately at the Court House.

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