JUDITH CARO

Luxury Brand Manager

Phone: 702-***-****

Email: ad0tky@r.postjobfree.com

LinkedIn: linkedin.com/in/Judith-caro/

Luxury brand management professional with extensive experience in maximizing corporate, team and individual performance. Diversified experience in strategic retail planning, sound decision making, works closely with external and internal business partners to tailor product offerings and experiences. Manage and effectively motivate teams, creating a unique client experience. Champions employee, client relations, and Client Development initiatives optimizing productivity. Expert in speaking the language of high end, luxury branding and luxury clients and highly confident in areas of fashion and artistic collaborations, destinations, events and cultures. Ability to recognize and solve escalated situations appropriately, ensuring best possible outcome for all within financial guidelines. Moreover, animating all goal oriented programs and its successful execution. RELEVANT SKILLS

PROFESSIONAL EXPERIENCE

Anolagam LLC

Event Manager/ Brand Ambassador April 2017–Present

Act as the primary Brand Ambassador, primary contact for all guest service escalations, critical service recovery decisions and provide customized and personalized solutions based on independent judgment, business policies and guest satisfaction that is balanced and fair to all parties involved.

Develops, creates, and oversees the planning, operation and execution of brand events. Champions programs, budgets and services according to each event’s requirements.

Strategic mind-set and develops long-term plans for the Customer Care team.

Integrates work across relevant areas, developing strategies to enhance customer satisfaction and productivity

Provide exceptional Customer Service by actively listening to questions or concerns leveraging available resources.

Responsible for the acquisition of new customers and managing existing customer through daily prospecting, building relations and excellent follow through, follow up.

Louis Vuitton

Area Manager Client Relations

July 2011–March 2017

Responsible for overall Sales performance of client development. Recruits, selects, and develops team members by effective coaching, supporting and directing.

Identifies and champions the adoption of new technologies and industry best practices.

Facilitate roll out the loyalty programs and all CRM initiatives developed by Corporate, and supporting the sales team in enhancing their client outreach

Assumes primary day-to-day responsibility for every aspect of the customer experience provided by our region.

Develops actionable roadmaps for improving workflows and processes and establishes KPIs in line with regional directives and goals.

Support the on-going education of the Sales Associates on the evolution of their client base, set objectives for various client segments and assist with opportunities for unforgettable moments throughout the year.

Works closely and communicates with Store Directors, Store Managers in the implementation of all store Key Productivity Indicators.

Develop, Execute Store & Customer Events resulting to a high 150% ROI in every aspect. Act as the primary Brand Ambassador, host for all store, area and neighbouring stores and liaison for Global & Exceptional client experiences Expert Client Experience Retail Management Guest Services Relationship-building Marketing Strong Organizational skills Strategic Planning Salesforce Delegation Judith Caro Resume page 2

PROFESSIONAL EXPERIENCE:

Emilio Pucci September 2004–July 2011

Celine

Area Store Manager

Responsible for the overall direction of two distinct Louis Vuitton fashion brands.

Managed two separate retail stores catering to two different client bases.

Coaches, provides constructive feedback on a timely manner to team members, Managers

Understand and applies the company policies and procedures ensuring team members are up to date.

Lead the year-over-year store profit increase of 30%.

Initiated local events and tie-up with charities increasing sales from local market up to 20%

Worked closely with SVP of Retail with travels to Paris and Italy detailing budgets for 2 Pre collection and 2 Show collections per season for US distribution.

MaxMara

Store Manager

Belini

Store Manager

March 2001-September 04

September 1998-March 01

Saks Fifth Avenue, San Diego September 1997-March 1998 Merchandise Manager

EDUCATION

University of Sto. Thomas, Phils

Bachelor of Fine Arts, Major: Advertising

Fashion Institute Technology, New York, NY

Retail Math.Retail Merchandising,

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