Jorge Mercado

**** * **** **** ***** Apt#**** Ontario, CA 91739

Phone: 323-***-**** E-Mail: ad0tjq@r.postjobfree.com JM Objective

To continue expanding my skills and obtain a progressively and challenging Position with a company who values growth and innovation “WAREHOUSE ENVIRONMENT” where my extensive administrative experience, technical and interpersonal skills will be used effectively Experience

FBA Fulfillment by Amazon July 2021- present

As an Amazon seller utilizing the FBA (Fulfillment by Amazon) program, my primary duties involve managing an online store and selling products on the Amazon marketplace. I am responsible for sourcing high-quality and profitable products, either through wholesale, private labeling, or retail arbitrage. I conduct market research to identify demand trends and competitive pricing strategies. Once products are sourced, I coordinate with suppliers, manage inventory levels, and ensure timely shipments to Amazon's fulfillment centers. Additionally, I optimize product listings with persuasive and SEO-friendly descriptions, high-quality images, and relevant keywords to improve visibility and attract potential customers. I also monitor sales performance, customer feedback, and reviews to continuously improve the customer experience and maintain a high seller rating. My Ultimate goal is to maximize sales, profitability, and customer satisfaction while leveraging Amazon's vast logistics network to handle order fulfillment efficiently. Dart Industries October 2017- July 2021

● Oversaw $16.081B in inventory managed Inventory Supervisor clerical staff.

● Responsible for cycle counts and reporting on inventory accuracy statistics. Daily monitoring of space needs within the 4 walls. Profiling & measuring of merchandise to set appropriate handling methods.

● Correlating inventory discrepancies with store claims. Recovering losses to keep 3rd party liability extremely low. Working closely with peers across the nation to set and meet goals and standards as part of a horizontal group.

● Regular audit and update processes with work instructions. Gather and analyze data from 11 distribution centers to evaluate monthly gross adjustments, damage cost per piece, inventory accuracy, inventory losses.

● Perform sampling audits with members of Deloitte annually to meet SOX 404 compliance. Perform analyst duties for our productivity management software RedPrairie.

● Maintains stock location accuracy and stock organization via efficient receipt/put-away process and reconcile cycle count variances

● Assists associates in receiving/shipping, cycle counts and physical inventory, inventory status and freight inquiries.

Performance Design Products May 2007- October 2017

● Supervised physical and financial system accuracy of inbond product receipts, return receipts and overall $21m in Inventory.

● Supervised receiving, returns, testing products and cycle count staff responsible for safety and work environment.

● Maintain a work force of 16 full time employees plus up to a60 peak season temp work-force in 2 shifts. Employees’s performance reviews, hiring, training and discipline decisions, other ad hoc assignments, a bilingual workforce.

● Main person with the Temp agency monitors headcount, orientation, performance timecards and payroll. key staff to routinely keep the DEf, Wip and main warehouse inventory accuracy.

● Prioritizes tasks, allocate resources and monitor performance following lean six sigma culture with ‘ one touch return process flow. Responsible for packaging ordering with china staff Good Companies March 1998- October 2006

Managed ERP systems, transportation routing, custom service inquiries and satisfaction E-commerce fulfillment and distribution, route planning, traffic management and customer order confirmations. Tasked to improve the current allocation process by formulation sale forecast inventory demand attributes to ensure overall customer satisfaction and fulfillment. provide clear and accurate communication to the drivers. Education

Los Angeles City College- General Studies

Belmont High School- High school Diploma

Skills

2

● Energetic, with a positive attitude; Demonstrated team player qualities

● ERP systems

● Demonstrated leadership with the ability to engage and motivate others the MQ Way

● Excellent communication, interpersonal and organizational skills.

● Bi-lingual in Spanish/English read write & speak

● Good reasoning, conflict-management, analytical and problem-solving skills

● Strong computer knowledge/proficiency (Microsoft Word, Excel,Access,PowerPoint, Outlook,10 key)

● Knowledge of WMS Distribution system and Order processing systems 3