Camilla Rosado

407-***-**** ad0tj3@r.postjobfree.com

Proficient in Microsoft Word, Excel, Publisher, HTML, Powerpoint, Adobe Premier, Sighten, Solo, Monday.com, and Freedcamp. JobNimbus, Solo, Mosaic, Loanpal, Ygrene. Aloha. Certified Notary Public and Notary Signing Agent

Objective

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Server

March 2021 - Current

Benihana

- Responsibilities were given the utmost best customer service possible to the customer from the moment they came in through the door to when they were seated. Also, handled Togo orders and the fulfillment of their orders. Served guests their complete orders and delivered the best possible experience to the guest until they left. All by the benihana standard and above. Multitasking was a must in this form of serving in which I personally excelled in. Remote Customer Care Specialist

January 2022 - September 2023

Asurion

- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

- • Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells

- • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software

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Administrative Assistant in Realty

March 2021 - October 2021

- In this role I not only manage the role of an FOH administrator I also handled multiple schedules, set up meetings, looked over and corrected contracts.

Sr. Human Resource Administrative Assistant February 2020 - March 2021

Solar Utilities - Orlando, FL

- In the role of a Human Resource Administrative Assistant, the tasks of answering and directing phone calls to relevant staff, scheduling meetings and appointments, taking notes in meetings, being a point of contact for a range of staff and any other person regarding the Director of HR. Prepared documents for meetings and business trips. Processing and directing mail and incoming packages or deliveries. Greeting and directing visitors and new staff to the organization. Writing and issuing emails to teams and departments on behalf of teams or senior staff. Always finding ways to improve administrative processes.

Remote Call Center Representative September 2019 - February 2020

Solar Utilities inc. - Orlando, FL

- Successfully set multiple pre-approved appointments for solar consultants to visit homes for solar appointments. Mastered Sighten and Solo software to be able to create solar proposals for homeowners. Drew up permit applications for the county. Also, handled customer service for English customers, as well as Spanish customers to keep them updated and gather any information needed to complete the finance documents. Efficient active translator for the President of the company. Analyze data for solar proposals.

Hostess and Server September 2018 – February 2020

Pal Campo Restaurant - Orlando, FL

- Responsibilities were given the utmost best customer service possible to the customer from the moment they came in through the door to when they were seated. Also, handled Togo orders and the fulfillment of their orders. Served guests their complete orders and delivered the best possible experience to the guest until they left.

Cashier and on the floor sales consultant July 2018 - September 2018 Madrag - Kissimmee, FL

- Checked customers out and proficiently removed sensors from clothing, as well as successfully put them on clothing. When on the floor, I was tasked with the responsibility of managing the floor and helping customers to the best of my abilities. Scheduled clean-up for closing. Activities/Skills/Volunteering

● Translator of all Spanish clients

● Works well independently and in a group with a demonstrated ability to handle large responsibilities.

● Strong communication skills, both oral and written.

● Ability to lead and facilitate both small and large groups.

● Determination to learn and understand any task.

Contact this candidate