SHERRY

PETERS

ad0ti4@r.postjobfree.com

408-***-****

CA 94578

SKILLS

Persuasive Communication

Appointment and Meeting Scheduling

Service Assistance

Closing Sales

Client Rapport-Building

Effective Customer Communication

Maintaining Customer Database

Special Requests

Client Satisfaction

Sales Expertise

Operations Support

Quote Information

EDUCATION

De Anza College

Cupertino, CA • 03/1980

R.E. License For California/Washington State: Business/Real Estate

Continuing education in Subject

Completed professional development in Subject

Sunnyvale High School

Sunnyvale California • 1979

Diploma

PROFESSIONAL SUMMARY

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

WORK HISTORY

Pier 1 - P/T Sales Consultant

San Jose, California • 03/2017 - 07/2018

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Almaden Equestrian Center - Owner/Operator

San Jose, CA • 04/2003 - 01/2016

12 acre horse boarding facility, housing 72 horses, hosting youth horse camps and horseback riding lessons for all ages

Listened to clientele and provided requested services where feasible.

Consulted with clients to balance the needs of multiple equestrian genres to find optimal solutions.

Trained and motivated employees to perform daily responsibilities with care

Under took massive renovation of years of neglect.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Managed day-to-day business operations.

Tailored Benefits LLC - Business Owner/Operator

San Jose, CA • 07/1995 - 04/2003

Third party administrative LLC

Service scene large Corporate self funded dental and vision plans

Administration for 125 and 132 plans

Working closely with human resource departments and healthcare providers

Monitored staff performance, providing final-say assessment over inquiries.

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