Charlotte Robinson

*** **** ********** ****

Warrenton, Mo. 63383

636-***-****

ad0thp@r.postjobfree.com

SKILLS SUMMARY

EMPLOYMENT

Self-motivated leader of leaders with contagious high energy. Strong analytical and planning skills combined with immediate follow-through. Master at multi-tasking and organization especially in demanding environments. Proven immediate and sustainable results leader.

American Family Home Sales June 2023- Currant

Evaluate the sales process and market comparisons on price in details for Manufactured Home Sales Partnering with Fleetwood Homes of Tennessee.

Bobs Discount Furniture February 2022 – June 2023

Lead commission Sales team to exceed goals, Visual Merchandising, Coach for Regional performance in Mattress Sales, Retention, Culture

Dicks Sporting Goods February 2021-February- 2022

Training, Development, Profitability, Visual Merchandising, Credit Cards, Customer satisfaction both internal and external

Walmart- Store Manager August 2019- February 2021

Responsible for owning the P&L and all the encompasses

Hiring, training and development

Merchandising, and operational excellence

$120 million dollar sales responsibility with over 500 employees

EMPLOYMENT

ULTA Beauty August 2014- August 2019

Area Manager/Interim District Sales Manager

Responsible for leading 14 retail locations generating over $70M in sales volume for the organization. Multi-faceted business model managing all aspects of Retail and Salon businesses and execution of all corporate and field initiatives. Quickly identified and developed internal talent while recruiting top external talent to build recognized leadership team. Proven sustained top performance nationally.

Performance Highlights:

●Annual President’s Award Winner, 2015 and 2017

oAwarded to highest performing District in the Organization

oSet record for highest prestige sales in the organization 2015, 2016

●Recognized for highest year-over-year comp sales performance in Organization consecutively 2015, 2016, 2017

●Recognized for highest Customer Engagement performance in Organization 2015, 2016, 2017

●Selected for L’Oreal Mentorship Program for elevated development in Sales Growth

●Identified and promoted talent both internally and externally for licensed and specialty positions

●Collaborated with corporate business partners on multiple projects improving operational processes which enabled efficiencies and improved results across the business nationally

Chicos FAS /Soma Intimates February 2013-August 2014

Store Manager,

Responsible for maximizing performance for both brands. Work collaboratively 1:1 with Channel Vice Presidents in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results.

Performance Highlights:

●Created and Implemented the Incremental Sales Process for Corporate Retail

oResulted in an immediate sustained and continuous improvement of sales performance totaling more than 115% improvement

●Recognized nationally for redefining Organization’s performance culture.

Casual Male XL – DXL January 2012- February 2013

General Manager

Responsible for Corporate Retail stores across St. Louis. Recognized for immediately delivering industry-leading performance in a historically underperforming market through inspiration, "scrappy" innovation, and incremental successes.

Performance Highlights:

●#1 Store for Comp Growth, Transaction Conversion, Gross & Net Customer Attainment.

Christopher and Banks – CJ Banks August 2008- December 2012

General Manager

Responsible for managing 2 retail stores to consistently deliver the desired customer experience, meet the standards of Retail operational excellence and deliver financial targets. Pivotal contributor of innovation, strategy, and implementation resulting in significant performance improvement across all markets within Heartland Division and Great Plains Region. Identify, train, and develop employees to ensure a leading team of recognized top talent in a growth environment. Facilitator of Great Plains Leadership Development Program.

Performance Highlights:

●#1 Store Manager nationally for Comp Growth, 33% comp growth 2010 & 19% comp growth 2011

EDUCATION

Associates Degree in the Foundations and Structures of Business with an Emphasis in Marketing

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