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Customer Service United States

Location:
Sacramento, CA, 95815
Posted:
November 02, 2023

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Resume:

Arlanders Atkins

**** ******* ***. #***

Sacramento, CA 95821

916-***-**** ad0tgu@r.postjobfree.com

United States Citizen Veteran’s Status: Honorably Discharged, United States Army Special Hiring Authority: Schedule A

PROFILE

Motivated worker eager to contribute to team success through work, attention to detail and excellent organizational skills. Clear written and verbal communication skills. Eager to learn, grow and excel in industry. Industrious and enthusiastic manager proven to consistently meet productivity, business, and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

EDUCATION

UNIVERSITY OF PHOENIX- TEMPE, AZ

Tempe, AZ

Bachelors of Science in Business Administration, (Oct. 2016)

GPA: 2.79

Number of Credits Earned: 120

Prepared me for management roles in a variety of organizations. Gained a solid foundation in core business concepts.

OSC COMPUTER TRAINING- SACRAMENTO, CA

Sacramento, CA

Certifications in Microsoft Word, Excel, Business Math, Outlook, Power Point, MS Publisher (2012)

SACRAMENTO THEOLOGICAL SEMINARY AND BIBLE COLLEGE- SACRAMENTO CA

Sacramento, CA

Bachelor of Theology (Sept. 2009)

Number of Credits Earned: 60 trans. junior college, 60 completed upper division

Prepared me for secular, religious, and government employment and to pursue advanced degrees. Able to pursue work as a minister, lead international missions, or help others through community service programs.

EXPERIENCE

US Census — Sacramento, CA (Worked in Sacramento) January 2020 to October 2020

Employer’s Address: Los Angeles Regional Office Los Angeles, 583277

Supervisor: Marcelo Rossetti 916-***-****)

Hours per Week: 40

Office Operations Supervisor

Support field and office operations, including payroll, personnel and recruiting.

Monitor subordinate staff, track day-to-day operations to ensure efficient performance.

Supervised enumerators’ data entry and mailing of documents.

Sacramento Valley National Cemetery — Dixon, CA

Employer’s Address: 5810 Midway Rd, Dixon, CA 95620

Supervisor: Mary Roseburg 707-***-****)

Hours per Week: 40

Administrative Assistant June 2017 to December 2017

Answered telephones, directed calls, and took messages.

Managed calendars, and arranged funeral appointments.

Sacramento Valley National Cemetery, cont.

Answered correspondence and prepared outgoing mail; processed and prepared necessary documents.

Greeted visitors and handled official issues related to the burial or headstone discrepancies.

Directed family members to the appropriate cemetery representative relative to their status and according to their needs.

AMA Enterprise — Sacramento, CA

Employer’s Address: 2632 Traction Ave., Sacramento, CA 95815

Supervisor: Arlanders Atkins (Self)

Hours per Week: 20

Business Owner, Sales Consultant December 2008 – November 2013

Offered home products through the local military base commissaries.

Successfully marketed furniture and décor to 4 military locations.

Retailed $20,000 per month furniture under the name of Ahn’s Furniture.

Sold additional $10,000 per month home décor through items via Home Link.

Coordinated marketing activities, developed pricing strategies.

Directed the hiring of marketing sales staff.

Interviewed clients to determine financial objectives.

Estimated cost requirements, developed financial plans, analyzed competitive market strategies.

Prepared detailed reports and audit findings using Excel, resolved discrepancies in accounting records.

World Vision College of Cosmetology and Barbering — Oakland, CA

Employer’s Address: 1705 Broadway, Oakland, CA 94503

Supervisor: Andre Ward 510-***-****)

Hours per Week: Hours varied (40-60)

Volunteer Director of Sales and Marketing February 2007 – November 2009

Prepared sales presentations.

Performed outreach to for youth State Regional Occupational Programs, ROP; recruited 30 students for each ROP learning session.

Interviewed prospective clients to obtain data about their financial needs; seek out new clients and develop clientele by networking.

Worked directly with Independent Living Programs and Youth Services.

Enhanced student employability by assisting them in completion of license requirements.

Coordinated activities involving sales of services, determined price schedules and discount rates.

Directed staffing, training, and performance evaluations.

Hayward Chevrolet — Hayward, CA

Employer’s Address: 25715 Mission Blvd, Hayward, CA 94544

Supervisor: Jerry Caul 510-***-****)

Hours per Week: Hours varied (40 to 60)

Senior Sales Manager May 2000 to November 2008

Responsible for developing marketing strategies.

Effectively interviewed prospective clients in obtaining data.

Seek out new clients and develop clientele by networking to find new customers.

Managed fleet sales, online marketing and client account files.

Established recruiting and selection standards to promote exceptional hiring practices.

National Life/Auto Insurance — Oakland, CA

Employer’s Address: 7600 Edgewater Dr, Oakland, CA 94621

Supervisor: Frank Roberson 800-***-****)

Hours per Week: Hours varied (40 to 60)

Insurance Sales Manager October 1993 to December 1999

Managed fleet sales, online marketing, and client account files.

National Life/Auto Insurance, cont.

Coordinated with the bank and financial institutions to ensure loan guarantees.

Seek out new clients and develop clientele by networking to find new customers.

Developed sales and marketing strategies

Oakland Naval Supply (Oakland Air Station) — Oakland, CA

Employer’s Address: Maritime Street, Oakland, CA / Alameda, CA

Supervisor: Ted Commer 510-***-****)

Hours per Week: 40

Warehouse Worker/ Contract Specialist WG/5/5 GS/5/5 May 1982 to August 1993

Shipping and receiving contraction, oversee inventory and warehouse storage control.

Assisted with outfitting of ships

Operated forklift and machinery.

Worked with bills of landing, human resources, management, organization critical path method, and logistics related matters.



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