Eric Morehead

ad0tgl@r.postjobfree.com – Burlington, KY - 859-***-****

Professional Summary

Accomplished General Manager with experience in restaurant operations, staff management, and customer satisfaction. Strong leader with a proven track record achieving positive results by developing people and processes. With a demonstrated history in leading highly successful operations, I am looking to leverage my 18+ years of experience to quickly learn and contribute.

Tousey House Tavern - General Manager August 2008 - Present

Run the day-to-day operations to ensure guest satisfaction with every experience. Scheduling and leading a team of different positions through stressful situations so the guests are always priority one. Monitoring the reservations in a very calculated manner and greeting guests daily with a smile, pleasant, and professional attitude.

Hired, trained, coached and mentored staff to ensure smooth operation of all business processes.

Reviewed schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Managed the invoicing, inventory, accounts receivable and payable, as well as cost control programs.

Reviewed processing orders for inventory requirements, staffing requirements, and work procedures with considering to budgetary limitations and time constraints.

Gratz Park Inn - Director of Sales and Marketing July 2007 - August 2008

Pursuing new business opportunities through multiple avenues including email campaigns, cold calls, and face to face meetings with local businesses. Coordinating inside sales with room blocks and groups coming in for lengthy stays.

Led weekly meetings to discuss upcoming sales pipeline.

Maintained and developed customer relationships with various recurring clients.

Developed annual marketing plan and assisted in creating the operational budget.

Managed hotel sales division leading to a 21% in year over year reservations.

Gratz Park Inn - Front Desk Associate June 2005 - July 2007

Greet guests as they arrive with a hospitable approach. Listening to and resolving guest issues when needed. Checking in/out guests daily and inquiring as to how their stay was and if it could have been better. Accommodating requests for both in house and externally.

Process guest arrivals and departures, including all necessary payments.

Communicate with multiple departments to maintain guest satisfaction.

Arrange for shuttle services and assist with other guest transport needs to different events.

Oversaw guest reservations and other clerical duties with a focus on quality.

Education

Bluegrass Technical and Community College – Lexington, KY