Scott L. Claxton

I am seeking an exciting new challenge career as I am uniquely qualified for this position with increasing skills and experience in Data Analytics and Project Management from all aspects. I am extremely goal oriented focused, highly motivated, and an enthusiastically driven professional with a high level of influence and in increasing knowledge and a vast background in, IT Innovation, Business Process Analyst, Project and Portfolio Management, Global Logistics Supply Chain, Sustained Services, Project Release Management, New Product Introductions, and Customer Service Delivery. A proven track record in consistently demonstrating an outstanding ability to establish and maintain trust and respect with uncompromising integrity. Quickly create positive relationship building with colleagues, clientele, business partners, cross functional teams and business leaders. High level of experience in developing and delivering effective communication and action plans which include regular reviews of performance scorecard and key initiative updates at the Regional Director level and above. Advanced skills in all Microsoft Office applications, SAP, Business Intelligence reporting tools, Brio/Hyperion transactions. Possesses exceptional planning and organizational skills in coordinating, development, and implementation of key strategic plans to ensure company growth. Strong financial analytical skills in process knowledge and truly understand what drives cost. Highly-disciplined with the ability to manage multiple assignment efficiently under extreme pressure while meeting challenging business deadlines and objectives. Expertise in effectively managing best in class for Business Process Modeling, Managing statement of work records, strong time management skills, understand supply/demand planning mythologies to maximize revenue while minimizing cost and maintaining customer service levels within the targeted goal that is driven to total customer experiences. Engaged closely with Team members in providing a positive influence by initiating constructive conversations and leveraging best practices and promote creative solutions to complex issues that are commonly shared amongst the Team. Experience in developing Dashboard reporting mechanisms for tracking metrics and maintaining SLA requirements. Play an important key role in ensuring the success rate in coordinating new program roll outs and preventing any negative impacts from an End User Experience perspective. Level of contribution attributes to the goals and strength of the entire Team. Accountable for producing positive results through Innovative Solutions using technical competency. This is demonstrated when leveraging expertise in bulking the trust and respect of the Team in collaborative effort to drive results that ultimately achieves corporate objectives. Focused on flawless execution with a level of precision that attributes to strengthening the Team commitment to achieving stretched goals. Accountable for producing results made possible through innovative solutions, creative thinking and utilizing technical competency skills. Skilled in performing trend analysis with accuracy and assertiveness in identifying new emerging trends that could potentially have undesirable impact to the business. Participating member in the Change Executive Technical Team when collectively providing feedback to the End User Experience Project management Teams and providing communicating in a professional manner. Quickly propose realistic solutions to potential issues and look into the future new process improvement opportunities. Contributes to value added tasks in managing projects to chive direct business benefits and service levels within the committed deliverable.

Professional Objective: I am seeking an opportunity as a that will leverage my strengths and enable the utilization of current skills to their maximum potential while perfecting and developing additional knowledge and abilities as a proven valuable asset to the organization.

Professional Experience

GM IT Global Operations Command Center – Senior Technical Analyst - General Motors Company Michigan Innovation Center - Warren, MI: 2017 - 2021

- Global Application security patch validations and critical batch job health checks

-IT Service Management for high priority server support

-Responsible for overseeing the success rate of source file processing for the Enterprise Data Storage/Corp finance and Cyber Security

-Support the Global Product Development Team Center software functionality

-Maintain the audit control by provisioning user admin access rights to the GDM database folders

GM IT Global Application Operations - Public Policy and GBS Application Owner - General Motors Company - Detroit, MI: 2016 - 2017

-Responsible for Problem Records and Incident Management of Global Public Policy and GBS applications

-Global Focal Point contact for maintaining and keeping critical application up and running

-Responsible for mentoring the ITOR and Tableau reporting process

-Manage and approve the Change Request Process for applications

-Authorize the execution of new LX/UX code deployments

-Engaged in the implementation of the MER process

-Manage the IT Knowledge Management Articles for Health Check validations

-Apply application rationalization tracking and reporting, including facilitating application and site management

GM IT Portfolio Planner - IT Planning Reporting and Resource Analyst - General Motors Company - Detroit, MI: 2015 - 2016

-Manage IT Project Portfolio executions for ATL/BTL projects. Facilitate Plan and Initiate Tollgate at SMR Approval

-Ensure GPMO Policies are adhered to in providing direction/guidance to the Global Delivery Managers and PMs

-Process BI reports/DQM to identify critical gaps in PPM staffing Profile that prevent successful project execution

-Leverage existing tools and technologies such as Atlas, CBA Tool, Sap Business Objects

-Manage the strategic planning and execution of Projects through the evaluation of Resources Staffing Profiles

-Handle a variety of non-recurring or special assignments including quarterly reviews of Project health status

-Apply application rationalization tracking and reporting, including facilitating Application and Site Management System (ASMS) governance for the organization

-Optimize resource utilization and maintain three-year GCF Application roadmap

-Create and prepare Initiate Tollgate presentations for improving the success rate of project approval process

-Collaborate with the Leadership, Architecture and Project leads to produce information necessary to validate Progress against the strategic roadmap

-Facilitate Pre-Planning/Estimation work sessions with Resources Managers, PM’s, and IT Directors

-Prepare Global Corporate Finance materials necessary to support IT Operations scorecard reviews

-Compline and maintain a library of Project Success Snippets for the investment portfolio

-Develop, apply, and validate operational metrics and performance risk assessments

-Support Shadow IT efforts including due diligence, service desk on boarding and other efforts as needed

-Participate in regularly scheduled Senior Management Project Reviews for projects delivering to the business

-Lead and facilitate regularly scheduled Corporate Functions IT Planner Meetings

-Work directly with the Executive Directors to ensure PPM Time Tracking and Corporate Required Training Compliance

IT Project Manager - GM Executive Technical Team - General Motors Company - Detroit, MI: 2011 - 2015

-Position involves directly interfacing with the GM Online Executive Technical Team in providing all Global IT support requirements for Mary Barbra and the GM Board of Directors, the top one hundred GM Executives and all Executive Support Subscriber

-Responsible for rolling out new initiatives and coordinating, scheduling and hosting weekly joint team meetings with Client Engineering and Project Management Technical Teams in a highly professional. Environment

-Effective in building a strong working relationship with the Executive Support Team Members, Technical Project Manager and GM OnLine Project Engineering and Design Teams through daily integration

-Own the task of ensuring that the GM Executive PCs are encrypted with the latest security software. Manage the tracking of GM OnLine devices for security software encryption compliance to minimize vulnerable security risks including Apple MackBook’s in the Executive Organization Units and all mobile device migrations

-Responsible for GM Executive PC and Lapto remediation for IT security compliance analysis

-Manage the Software Release Schedule fr the Executive Organizational Unit

-Official CAB approves for the GM OnLine Global Deployment Requests

-Play significant role as an Executive Support Pilot participant in testing the latest software release in the Windows environment in pre-production phase before being deployed into production environment

-Appointed Lead Project Manager in retaining Executive Master List data and creating processes to synchronize consolidated tracking information in alignment with the GM Executive Hostname List

-Process Data Integration reporting in leveraging Microsoft Access 2010 application tools

-Experience in Active Directory clean up initiatives, hardware encryption for PCs and Apple MacBook

-Manage, schedule and track software release employments to a targeted audience which include the top GM Online Executive Board Members

-Overseeing the project Teams to ensure UAT defects are captured, resolved and retested before being released

-Provide technical consulting and creative solutions to complex issues in a highly dynamic professional business environment

-Liaison for tracking and reporting at the local and Global level in giving Executive Technicians direction and providing Team Leads with critical reporting requirements

IT Business Analyst Manager - Hewlett-Packard Company - Livonia, MI: 2006 - 2011

-Promoted to higher level position and assigned to Team Lead Member of the Alpha Test Team in Piloting iGSO program for Global Implementation as a single Glplatform solution in an SAP environment

-Responsible for managing more than 120 Field Locations valued at fifteen million dollars of inventory stored at facilities that include dedicated Customer Site Inventories

-Project Manager for deployment of Click Commerce Parts/MIO to the Latin American Countries

-Focal point for release of New Product Introductions and communication to entire Global Parts Supply Chain

-Accountable for meeting the Level Of Service goals for Mission Critical, Same Business Day, and Next Day customer contract service agreements

-Responsible for ensuring that the Financial Targets are within the goal for the U.S. Field Inventory metrics

-Work closely with the Regional Product Lifecycle Managers, Repair Vendors, Marketing and Strategic Buyers to effectively manage the supply chain and optimize the cost efficiency of purchases of new material and managing EOL support

-In charge of managing and auditing the RoHS compliancy for the U.S. Field offices and 3rd party logistics provider

-Provide training to the U.S. Field Operations and for all of Mexico throughout the Global Supply Operations implementation

-Design and generate statistical supply forecast reports and continuously improve forecasting techniques, method, and approach

-International travel to Brazil to share best practices and leverage tools and resource knowledge assessment

-Key Player in report development and creating metrics for the Latin American Countries and the U.S.

Area Logistics Manager - Hewlett-Packard Company - Novi, MI: 2000 - 2006

-Promoted to Area Team Lead in charge of strategic planning for key HP Major Accounts and providing training throughout the United States

-Responsible for maintaining the Plan of Records for streamlining inventory planning process. Was recognized by the Vice President of HP Services for this effort and received the STAR award

-Accountable in overseeing the operation fo the IT department for third Party Logistics and HP IT

-Conduct Corporate Audits of process and procedures for the Global Purchasing and Supply Chain

-Managed relationships between HP and UPS Supply Chain Solutions to ensure that SLA commitments are met

-Deliver high level presentations to an expanded audience that included the Global Business Unit

-Committed to driving process improvements through technological advancements and integration of new tools

-Write the U.S. Planning process and procedures for product support strategy and forecasting the shipment lead time of customer product shipments

-Continue to strengthen the business relationships Global Product Lifecycle Managers and all Hardware Product Line Tower Managers through a combined integrated planning team of Central and U.S. Planners

-Trained U.S. Field Planning Team on the use of Xelus Plan to identify trends and forecasting

-Extra initiative taken to focus on positive relationship building with the cross functional business groups to generated business leads for HP Marketing, Account Delivery Sales Team and Major atonal Accounts ensuring continued further growth for HP. Played key role which won new deals with Bank Of America, GM, and Procter & Gamble that resulted in significant wins for HP. Was again recognized with HP’s highest award. MVP

Business Process Analyst - Hewlett-Packard Company - Naperville, IL: 1998 - 2000

-Promoted to Team Lead in charge of certification training of call centers Agents and overseeing the implementation of new programs in conjunction with the Central and Global Planners and PLM

-Design and build reporting requirements by incorporating solution available by Oracle

-Responsible for conducting Corporate Audits for the Global Supply Operations and the U.S. Field Process

-Strong Project Management skills and driving process improvement through quality assurance

-Played key role in transitioning the Order Processing function to a single Centralized Order Processing Group

-Create reporting tools in BRIO through the Fireplace Data Warehouse connection for the Americas

-Develop Med the Mission Critical Inventory Planning process model for the Americas. Was recognized by Carly Florian and presented the HP MVP award for significant contribution made to the company in helping to improve customer loyalty

-Contact focal point for HP IT and third party logistics for logging and reporting system related issues for new implementations

-Regional Super User as single point of contact for the Central United States.

-Experience in coding, testing, and debugging applications, modules, functions, and reports

-Introduce process improvements and procedures for inventory investment optimization

Business Support Analyst - Hewlett-Packard Company - Naperville, IL: 1996 - 1998

-Promoted to position. High level of Emphasis placed on process improvement and interacting with cross functional organizational to influence positive change to existing procedures

-Assistant to Geography Supervisor in charge of managing sixty plus Customer Service Call Agents

-Conduct investigations for Post Incident Reviews for Mission Critical services delivery SLA misses

-Responsible for managing the daily business operations in the Super Branch Call Center for the Mid-West

-Single point of contact for all Customer Service Escalations

-envelop strategic parts planning process and the execution performed by the Supply Chain Partners

-Lead up new training initiatives and rolling out new programs at the Area and National level

-Ensure that all Call Agent employees meet the training requirements and all Corporate Compliance’s

-Track Process Performance Measures and report to District Managers and Area Directors

-Voice Of The Work Force lead counsel member for Business Unit

Order Processing Coordinator - Hewlett-Packard Company - Naperville, IL 1993 - 1996

-Promoted to Team Lead in charge of training new HP employees and facilitation new PC refresh programs and Engineering Workstation upgrade rollout

-Lead Focal Point for CISCO Field Service kit creation for the US as part of the National Kit Program

-Delegated daily priorities for the team. Organized group meetings and lead up new initiatives

-Maintained Process Performance Metrics and presented to Area Managers and Regional Directors

-Responsible for purchasing Field Replacement Units for Service Delivery for customer installations

-On call Manager and Escalation focal point for the Centralized Order Processing Center

-IT contact point for maintenance computer hardware equipment and PC refresh for the entries department

Regional Distribution Center - Hewlett-Packard Company’s Regional Branch - Rolling Meadows, IL: 1998 - 1993

-Managed a team of individual contributors at two offsite Record Retention warehouses

-Supervised inbound and outbound freight at the Centralized Distribution Center

-Data entry of customer service orders for PSG products and Test & Measurement equipment

-Heigh degree of focus placed on delivering the highest quality assurance results

-Liaison to Motorola World Head Quarters in delivering HP Analytical instruments, Test and Measurement and Medical equipment for the Public Sector/US Government

Education

Larking High School - Elgin, IL 1988

Elgin Community College - Elgin, IL 1988 - 1990

Major: Business Accounting

DeVry Institute Of Technology - Addison, IL 1990 - 1993

Major: Electronics Engineering Technology

Computer Skills

Proficient at MS Word, MS Excel, MS PowerPoint, MS Access, SAP, Oracle, Click Commerce, Brio, Nucleus BW, Click Commerce Parts, Tableau 9.2, Visio, SAP Business Objects

Volunteer Services For The Community

-American Red Cross Volunteer - Logistics and Emergency Response

-Alana Club Volunteer - Facility Management

-Walk for Leukemia/Lymphoma Society on behalf of Henry Ford Health Care 2000 – present

-Corner Stone Church – Facilities Management

Key Accomplishments And Professional Training

-Two time MVP Winner. HP’s highest recognition award

-Recognized as key contributor for writing the ESD Certification Policy for the HP Regional Service Centers

-Global Business Support Partner Award. Personally presented by the Senior VP of HP Customer Services

-STARS Award Winner. Stock granted issued by HP’s CEO for recognition of significant accomplishments

-Dale Carnegie Training - Effective Communications for Professionals/Skill For Success

-System Test Lea for iGSO implementation

-Effective Communication for Managers

-Dell PC and Laptop Certified

-HP Project Management

-SharePoint Operations

-ISO 9000 Certification

-GM Olimpic System

-HP Service Manager

-HP Asset Manager

-SaveServ Certified

-Maas360 Interface

-ITIL Certified

Scott Claxton

8721 N 2nd Street

Brighton MI 48116

810-***-****

ad0tgc@r.postjobfree.com

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