Sean Marrero

Bristol, CT 860-***-**** ad0tfk@r.postjobfree.com

Profile Summary

A strong customer service and sales professional possessing 15+ years of experience implementing an elevated customer service and sales standard. My ability to work in a cross-cultural diverse environment is an asset to ensuring customer satisfaction and achieving organizational goals. I am a multi-tasker who excels in a fast-paced environment; my strong administration ability allows me to be effective in supporting my team or working with minimum supervision.

Competencies

Worked with SAP and WOM

Cash & Sales Management

Customer Focus & Team Support

Adaptable Time Proficient

Retail & Inventory Management

Ethical Conduct Leader & Mentor

Microsoft Office Applications

Proactive Attention to Detail

Verbal & Written Communications

Work Experience

Colonial Staffing Agency 11/2022-09/2023

Material handler in control of inventory

Cycle counting; reporting sold material in SAP

Building kits for assembly of Radiation Detectors

Reporting and processing shipping and sales internationally

Accomplishment: Received raise for improving inventory control

Customer Service - Game Stop Electronics Retail Company, CT 10/2021 -01/2022(part-time seasonal)

Answered and resolved customer inquiries and performed electronic preventive maintenance

Stocked shelves, processed purchase transactions, maintained an enjoyable environment

Data Entry - CVS Pharmacy - Veteran Sourcing Group (Temp), CT 10/2021 – 01/2022

Assisted with customer questions, collaborated with pharmacists to ensure patients get quality care

Handled Prescription Qualification and usage of meds

Customer Service Specialist - American Customer Care Inc (Temp), CT 03/2020 - 12/2020

Answered calls, submitted property claims, input customer information in software system

Handled multiple computer programs and processed all correspondence

Explained products and their proper use

Universal Agent - Bobs Discount Furniture Company (Full Time), CT 09/2019 – 01/2020

Managed incoming calls, investigated customer inquires and resolved issues respectfully

Scheduled deliveries using multiple software programs

Concierge Specialist – ConnectiCare Company (Temp), CT 09/2018 – 08/2019

Processed and followed up on customers claims

Assisted team with the coordination of web site

Package Handler - FedEx Transport Company, CT (Part Time Temp) 05/2018-08/2018

Loaded and unloaded trucks; completed logistical tracking reports

Maintained quality service following organization standards

Financial Assistant - Voya Finance and Insurance Company (Randstad Temp), CT 03/2017 -05/2018

Answered customer calls, rolled over 401(k) investments into new investment portfolios

Registered and reset customer passwords

Assisted customers with web page navigation

Office Assistant - FTD Company LLC (MASIS Staffing Solutions Temp), CT 01/ 2017-03/2017

Responsible for answering a multi-line phone system, resolving customers inquiries

Placed orders, processed purchase transactions, and record information in software program

Call Center Rep -1st Alliance Lending, LLC (Aerotek Recruiting and Staffing Temp service), CT 08/2016 – 02/2017

Liaison for agents and customers

Scheduled appointments and sent emails

Crew Member - Dunkin Donuts, CT (Full Time) 08/2015-07/2016

Responsible for executing various tasks

Requirements such as cooking, food preparation and keeping the dining area clean as well as processing daily purchase transactions

Customer Technical Support - IBEX Global – San Antonio, TX 12/2014 –08/2015

Responded to inbound calls

Troubleshoot customer issues using computer signals

Utilized Internet systems to ensure customer satisfaction

Customer Service Rep - Harland Clarke (Faneuil Temp) (Anthem BC and BS Health INS.), TX 05/2014-12/2014

Initiated outbound calls to current businesses

Scheduled appointments to install system upgrades

Instructed customers on health insurance products

Established customer loyalty

Accomplishment: Increased company’s revenue through sales of new systems

West Business Services LLC, TX (Temp Company) 11/2011- 06/2014

Customer Service Representative – (Temp) Direct TV Company 2013 – 2014

Interfaced with customers on system function

Provided after-sales service increasing sales upgrades

Customer Service Representative – Aetna Managed Care Company 2012-2013

Approved customers for health coverage

Determined the best affordable health package

Forwarded documentation agreement to Aetna management team

Customer Service Representative – Bank of America Financial Services Company 2011 - 2012

Processed calls, scheduled appraisal meetings between appraiser and homeowner

Ensured all documents were in order before forwarding to the Town Hall

Customer Service Associate - Goodwill Industries, San Antonio, TX 2012 - 2013

Performed cashiering functions and supported coworkers with technical support

Sales Manager - Stephen Auto Mall Centre, Bristol, CT 08/1991 -02/2009

Managed 1500+ personnel, made sure employee and customer relations remained positive

Improved the sales growth curve, maximized the sales team’s potential with mentoring

Accomplishment: Expanded the customer base by building and promoting lasting customer relationships resulting in achieving sales quotas

Education Professional Development

Skilled in Customer Satisfaction Procedures & Confidentiality

National Retail Federation Company, DC

Certified Customer Service and Sales Specialist 2022

Goodwin University, CT Office Administrative Security Guard CNC Machinist

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Sean Marrero

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