Bernadette J. Smith

817-***-****

ad0tfc@r.postjobfree.com

RELEVANT PROFESSIONAL SKILLS

Microsoft Office: Proficient in MS Office, Outlook, and Adobe Acrobat C-Level Administration: Executive Assistance for C-level Executives as well as Executive Vice-Presidents Meeting Facilitation: Site Selection, Reservations, Scheduling, Catering, Documentation, Presentation Creation, Executive Travel – Foreign/Domestic

Transcription: Sales & Marketing, Medical, and General Training: Tutorial Development, Documentation, and Implementation Event Planning: Venue Selection, Contract Review/Approval, Exhibitor Sales, Hotel Room List Coordination

Communication: Exceptional Oral and Written Communication, with Excellent Grammar Skills Customer Service: Complaint Resolution – 99% Satisfaction Rate, Warranty Replacements, Retail Financial: Budget Reconciliation, Business Analysis Mortgage: Loss Mitigation, Short Sale/Deed-In-Lieu, Loan Processing, Customer Relations, Compliance Testing and Quality Assurance

Insurance Verification: Medical Insurance Verification Inventory Management: Invoicing, Ordering, Tracking, and Reconciliation Project Management: Project Coordination, Requirements Gathering and Documentation, Change Management Coordination with all members of the MIS Department RELEVANT PROFESSIONAL EXPERIENCE

ALOA, Security Professionals Inc. Dallas, Texas

Convention Coordinator January 2018 – June 2021

Successfully planned and coordinated four national conventions through sales and marketing of our show to potential and returning exhibitors. Dealt directly with the hotel for hotel reservations and ever-changing room list. Made travel arrangements, both foreign and domestic for our Board as well as our instructors. Successfully worked from home starting March 2020.

Dallas Manufacturing Company (Through Sterling Personnel) Dallas, Texas Inside Sales/Customer Service Representative (Contract) September 2017 – November 2017 Provided exceptional customer service by answering phones and handling customer service items, i.e., order status, inventory issues in relation to orders, customer complaints, customer inquiries. Processed customer orders via EDI, phone, fax, and internet utilizing SAP Oversaw all warranty calls including warranty replacement orders and shipping Worked with shipping to expedite incoming drop-ship orders Tropical Foods, Inc. DFW (Grapevine), Texas

Inside Sales/Customer Service Representative (Contract) May 2017 – July 2017 Provided customer service and complaint resolution and follow-up. Processed incoming sales orders and requests, utilizing Dynamics Sales and Inventory software.

Carlisle & Gallagher Consulting Farmers Branch, Texas Business Analyst/QC Specialist\Customer Advocate October 2011 – December 2015 Provided Quality Control Testing for Multiple Lines of Business and National Mortgage Settlement Controls including SPOC, Foreclosure, Deed-In-Lieu, Lender Placed Insurance, and Bankruptcy – 99.9% Accuracy Researched Highly Escalated Customer Inquiries Submitted to Top 4 U.S. and Conveyed Resolutions of Default Mortgage-Related Issues to Customers, Elected Officials, and Government Regulators via Response Letters and Telephone Conversations, utilizing Excel, AS400, HomeSaver, Siebel, QBE Client Source and Equator. HighPoint Rehabilitation Institute Arlington, Texas Executive Assistant December 2007 – April 2009

Provided Support to the CEO/Owner in all Aspects of the Business, including Customer Service, Meeting Facilitation, Presentation Design, Medical Transcription, and Sales Tracking Served as Liaison between Executives and Patients and Staff VHA Las Colinas, Texas

Project Coordinator December 2007 – April 2009

Provided Support to the

CEO/Owner in all Aspects of the

Business, including Customer

Service, Meeting Facilitation,

Presentation Design, Medical

Transcription, and Sales Tracking

Served as Liaison between

Executives and Patients and Staff

PROFESSIONAL TRAINING

Six Sigma White Belt

MS Project Beginning and Advanced

AMA Changing the Role of the Administrative Professional Internet and Network Communications

Improving Project Management Basics for Success

Mastering Change

SOFTWARE KNOWLEDGE

Microsoft Office

Word

Excel

PowerPoint

Outlook

MS Project

Adobe Acrobat

SAP

Microsoft Dynamics

SharePoint

Visio

AS400

Siebel

HomeSaver

QBE Client Source

Equator

EDUCATION

ATI Career Training Center North Richland Hills, Texas Professional Massage Therapist – Licensed

October 2009 – June 2010

Graduated Summa Cum Laude

Loara High School Anaheim, California

Contact this candidate