Donna M. Ceballos

915-***-**** ad0te7@r.postjobfree.com El Paso, TX 79904

SUMMARY

Organized and dependable. Enthusiastic, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks, and training. Motivated to learn, grow and excel.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker. Reliable employee offering excellent communication and good judgment.

SKILLS

Store Opening and Closing

Retail Operations

Inventory Control

Management Training

POS Systems

Focus and Follow-Through

Time Management

Shift Scheduling

Coaching and Mentoring

Customer Service

Attention to Detail

Incident Reports

Money Handling

Leadership

Sales Tracking

Performance Monitoring and Evaluation

Answering Customer Questions

Verbal and Written Communication

Spanish Speaking

EXPERIENCE

Assistant Store Manager, Vitamin Shoppe, August 2011-Current El Paso, TX

Reconciled daily sales transactions to balance and log day-to-day revenue. Coached sales associates.

Rotated merchandise and displays to feature new products and promotions. Interviewed, hired and trained associates.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Managed opening and closing procedures.

Maintained positive customer relationships by responding quickly to customer service inquiries. Processed payments for credit and debit cards and returned proper change for cash transactions.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Store Manager, GNC - General Nutrition Centres, June 2006-December 2011 El Paso, TX

Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment. Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage.

Maintained proper product levels and inventory controls for merchandise. Approved regular payroll submissions for employees. Assistant Manager, Vitamin World, July 2008-December 2010 El Paso, TX

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Assistant Store Manager, Dollar General, June 2002-May 2005 El Paso, TX

Maintained positive customer relationships by responding quickly to customer service inquiries. Managed opening and closing procedures.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff.

Teller, Cash It Here Inc, February 2000-August 2002 El Paso, TX

Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts manual-driven approaches. Learned about customer's financial needs, established trust, resulting in quality customer service.

Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions. Received utility payments, sending funds to correct destinations. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Executed wire transfers.

EDUCATION AND TRAINING

Diploma

General Studies, Irvin High School, El Paso TX May 1999

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