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Customer Service Supply Chain

Location:
Daphne, AL, 36526
Posted:
November 02, 2023

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Resume:

KIMBERLY D. MCMILLON

ad0tdj@r.postjobfree.com Mobile: 407-***-**** 11370 Garrett Road, Daphne, AL 36526

SUBCONTRACTS ADMINISTRATION PROFESSIONAL

Accomplished Subcontracts Administration Professional with significant experience verifying, managing labor, and construction subcontractor performance throughout designated global territories. Instrumental in development of acquisition and contracting strategies to enhance productivity and increase operational efficiency. Skilled strategist who possesses sharp analytical acumen and subcontract management expertise.

SUBCONTRACT ADMINISTRATION CHANGE MANAGEMENT PURCHASING & PROCUREMENT PROCESS IMPROVEMENT CLIENT RELATIONS

CUSTOMER SERVICE TEAM LEADERSHIP REGULATORY COMPLIANCE SUBCONTRACT DATA ANALYSIS PERFORMANCE EVALUATION

PROFESSIONAL EXPERIENCE

Orion Engineering– Theodore, AL 2023 - Present

Contracts Administrator

As a member of the Supply Chain group at Orion, I play a role in the performance, success, and functionality of the group. Ensuring Orion’s Master Agreements and Procurement of Material and Equipment needs are met and in the best interest of both the client and customer.

Managing the Contract lifecycle, including but not limited to drafting, modification, execution, amendments, and renewal of Contracts.

Preparation and review of all contract documentation, including master service agreements, statements of work, renewals, amendments, etc., with the appropriate vendor(s).

Negotiation of Terms and Conditions as well as Non-Disclosure Agreement.

Review Scope of Work

Dissemination of contract documents to the appropriate parties, externally and internally.

Develop and implement effective policies, processes, procedures, and systems to support the operational effectiveness of Orion in relation to procurement and contracting.

Review invoices for payment

Prepare Request for Proposal

Build Proposals for procurement of equipment and materials.

Lead Kick off Meeting as Liaison between Engineering and the customer to discuss drawing and design specifications prior to shipment or start up.

Performs other relevant duties as assigned.

AUSTALUSA– Mobile, AL 2022 – 2023

A global shipbuilder defense prime contractor and maritime technology, designing, construt9ng, and supporting revolutionary defense on and commercial vessels for the world’s leading operators.

PDSS - SUBCONTRACTS MANAGER POST DELIVERY - REPAIR

Ensure Austal’s Material and Service Support needs and requirements are met while maintaining a high level of customer service. Transactions will be variable, but more complex than routine, and involve negotiations and at times, medium to high levels of risk.

Leads a team of Subcontract Lead and Administrators that provide sourcing to execution for over 60% of the total non-labor costs on all Austal Programs.

Monitors the cost, schedule, and performance aspects of vendors.

Develop and coordinate new policies and procedures regarding procurement and subcontract management processes.

Conducts analysis of program policies and procedures, develops plans, formulates guidelines, and implements new developments and procedures.

Prepare program guidelines, status reports and presentations for executive staff.

Coordinate purchasing activities with Material Program Management teams, Procurement Management, and Production departments to ensure demand is met to support production schedules.

Manage a large portfolio of procurement responsibility including managing the supply of major materials and subcontract services.

Maintain strong cross-functional relationships across Programs, Planning and Manufacturing

Optimize cash flow across assigned commodities.

Identify potential risk for short term and long term.

Act as a Compliance Champion for the organization and work to promote a culture of compliance throughout the organization.

Support business unit Tier 1 Compliance Lead in responsibilities as required.

Act as a Compliance Champion for the organization and work to promote a culture of compliance throughout the organization.

Analyzing and interpreting contract requirements, special provisions, and terms and conditions to ensure compliance with appropriate laws, regulations, and the Company’s practices, policies, procedure, and guidelines.

Maintaining contract files (e.g. contracts, correspondence, modifications);

Directs the pre and post award contracting for procurement process to include purchase orders, delivery orders, communicating production schedule changes affecting delivery dates, enforcing those changes, and preparing required reports.

Develop annual procurement objectives and manages day-to-day priorities for the timely and efficient execution of workload. Responsible for timely performance and satisfactory quality and quantity of all assigned contracts.

Develop and use benchmarking tools to identify cost reduction opportunities and set goals. Establish processes, standards, and create and report performance metrics against those goals and objectives.

Holds discussions with suppliers/contractors, customers and industry representatives concerning contract pricing and other contractual matters.

Assists in updating policies and operating procedures involving the integrity of the contract process and enforces compliance with guidelines contained therein.

Coordinates supplier evaluation, assessments, development, and continuous improvement activities (cost, quality, process, lead time, service)

Ability to manage numerous complex procurements while meeting deadlines established in plans; ability to effectively delegate workload to staff through assignment of projects and tracking of progress.

High energy, with an emphasis on rapid change, and management courage to act persuasively and with conviction.

AUSTALUSA– Mobile, AL 2017 - 2022

A global shipbuilder defense prime contractor and maritime technology, designing, construt9ng, and supporting revolutionary defense on and commercial vessels for the world’s leading operators.

PDSS - SUBCONTRACTS SERVICES LEAD - REPAIR

As a member of the Supply Chain group at Austal, will play a role in the performance and success of the function and the group. Will ensure Austal’s Material and Service Support needs and requirements are met while maintaining a high level of customer service. Transactions will be variable, but more complex than routine, and involve significant high dollar negotiations and at times, medium to high levels of risk.

•Lead for San Diego, CA – managed up to 7 personnel while supporting multiple locations across the United States and abroad ie. Singapore, Guam, Seattle, San Diego, Mobile, Portland, Norfolk, Puerto Rico, and Jacksonville

•Working Individually or as part of a team, assisting with the negotiation of short- and long-term agreements for raw materials, parts, subassemblies, finished goods, MRO.

•Materials, equipment, tooling, supplies and/or services from suppliers.

•Administers highly complex multi-million-dollar sub-contracts containing multiple sub-contract types and multiple sub-contract line items.

•Participating in day-to-day subcontract administration activities.

•Drafts sub-contracts, sub-contract modifications, agreements, terms and conditions, correspondence, and other sub-contract related documents.

•Logging and tracking contractual issues with status from inception to resolution.

•Market Research; Supplier Sourcing; Price/Cost Analysis

•Issues Purchase Orders to support multiple locations such as Norfolk, VA, Seattle, WA, Mobile, AL, Singapore, San Diego, CA, Jacksonville, Puerto Rico, and Guam

•Responsible for administration of complex sub-contracts to include proposals, negotiation, award, administration, and closeout up to the threshold value indicated.

•Follows up with requesters and end users regarding purchase orders.

•Assisting with Supplier metrics and advising suppliers of their performance.

•Reviewing statements of work material specifications, service contracts, and terms and conditions.

•Knowing when to escalate issues, or ask for help from, the next level of management in the Supply Chain function.

•Acts as representative liaison and point of contact with the Customer/Supplier on formal communications and submittals, and as delegated, leading the negotiations for contract modifications.

•Acts as representative liaison and point of contact for coordination and communication with all departments on contract related issues.

•Promote continuous improvement in the procurement organization.

•Coordinate with all departments on issues of sub-contract interpretation.

•Assisting in the gathering of information to evaluate the financial stability, technical capability, process control, capacity and continuous improvement techniques of Suppliers when required.

•Following all Supply Chain policies, procedures, guidelines, and instructions including those regarding the procurement of materials and particularly the ability to keep confidential information regarding all purchasing or commodity strategies confidential (and in some cases, within the supply chain function exclusively).

•Coordinate on matters of sub-contract dispute resolution

•Coordinate in the management and resolution of accounting issues that have significant implications to sub-contract performance and payment for same (e.g. sub-contract type, cost accounting standards, cost allow ability, payment terms, disclosure statements, certifications, audit requests, and retentions)

•Maintaining close communication with Supplier account and customer service personnel, and management levels, if necessary, to minimize risk due to supplier capacity issues, plant shutdowns, and other day to day disruptions that may affect Austal and/or open purchase orders.

•Conduct Supplier site audits and investigations when required.

•Travel as required to complete supplier site assessments, discrepancies, delivery, tooling, quality issues and assessments.

•Working under pressure and in some cases, tight deadlines.

•Working under minimal supervision

AUSTALUSA– Mobile, AL 2014 to 2017

A global ship builder defense prime contractor and mari9me technology, designing, construc9ng, and suppor9ng revolu9onary defense an and commercial vessels for the world’s leading operators.

BUYER III – POST DELIVERY.

Involved in onsite field services, liaison supplier and personnel on-site to ensure all needs are met for Littoral combat ship needs. Quotes are requested, contracts are put in place, as well as negotiated pricing to ensure best possible prices are met for the program. Interface with management on issues concerning long lead items or emergent requests needed to meet deadlines.

Travel when needed offsite for in support of the Littoral program for Austal

Worked closely with government ordering PIO spare parts (COSAL), which consists of OSI/SRI/GUCL/ADAL/AMAL

Prepare RFQs and negotiate to ensure Austal pays the best possible prices for both services as well as material Work to ensure all issues are resolved in a timely manner so that all needs of the ship are met.

Engaged with the supplier for on-time delivery of material so that schedules/deadlines are met

Work to cut down on re-work to ensure all costs to the company are kept at a minimum

Cost savings is top priority and therefore competitive bids are acquired as well as following all shipping guidelines to ensure no additional costs are accumulated

Track all past dues, invoices, and delivery status and updated weekly so that all information is up to date

Escalate issues only when needed to management so all issues can be taken care of in a timely manner

All Policies and procedures are met and followed according to the Far and DFAR requirements

Excel in meeting deadlines and working under conditions less favorable to others

Provide input for future ships as far as a way ahead for the services and equipment to ensure better support and quality of work to provide the best possible service

Currently working multiple ships and programs including LCS 6, LCS 8, LCS 10, LCS 12, as well as IPDA and PSA support

Work with management as well as piers to add/delete suppliers to the database that meet requirements and qualifications

Ship knowledge of compartments and equipment

POC for all departments including engineering, accounting, programs for all purchasing issues

Follow up with supplier to take care of non-conforming material and any outstanding invoice discrepancies to be sure the supplier gets paid on time

Assist in training of new employees

DYNCORP, INTL. – Kandahar, Afghanistan 2012 to 2014

Provider of services/support to the military including dining facili9es, labor, billeting, construction, and laundry.

KNOWLEDGE MANAGEMENT & INTEGRATION SPECIALIST SR.

Observe field operations, analyze performance, and promote product improvement by liaising with management and personnel on-site throughout designated area of responsibility. Monitor Drawdown Tracker for new PPR (Project Planning Request)/LOTDs (Letter of Technical Direction) and update weekly briefs for all Logistical Bases in Southern Afghanistan. Interface with senior management to communicate status, designing graphs to convey current field data.

Enhanced workforce performance, promoting continuous improvement by compiling and examining performance evaluations for Project Management and Regional Directors.

Preparing regional as well as corporate briefs for VIPs concerning status and future drawdown plans

Promoted communication and generated content, authoring positive articles, and providing related photographs for company newsletter.

CONTRACTS SPECIALIST (2012)

Maintained key channels of communication, serving as principal liaison between company and the Administrative Contracting Officer (ACO) for the military. Ensured execution of assigned tasks aligned with overall Standard Operating Procedures. Monitored material requisition status for approvals and assured verification before delivery to customer. Drove submission of weekly contract deliverables requirement list (CDRL) for all LOTDs across the southern region of Afghanistan and assembled daily reports governing LOTD issues.

Drove high levels of customer satisfaction by accurately providing information to clients regarding purchases, leases, and available services in timely fashion.

Forged compliant operations, ensuring alignment with all contractual regulations and guidelines by participating in Property Managed System Assessment (PMSA) meetings.

KELLOGG, BROWN & ROOT – Houston TX & Baghdad, Iraq 2005 to 2010

Provider of logistical support and services for the military with 70K+ employees throughout Iraq and Afghanistan.

SUBCONTRACTS ADMINISTRATOR SR.

Analyzed and verified labor/construction subcontractor performance in collaboration with Site Management throughout Afghanistan region. Con-temporized monthly subcontract data for the Performance Evaluation Board and compiled subcontract accrual totals for monthly reports. Drove high levels of quality as the point of contact for theater quality control. Managed logistics, orchestrating delivery, and pickup scheduling. Obtained quotes by executing change documents/bid packages.

Managed/maintained 60 contracts governing labor, all remote/camp site’s labor, and ITF’s (Internal Transmitted Forms) in addition to trucking contracts.

Supported financial activities, processing final payment invoices, and evaluating subcontracts for final closure and audit reviews.

Education: The University of Maryland, College Park, MD & East Central Community College – Decatur, MS

Certifications/Training: SAP Training – Kabul, Afghanistan, Buyer Certification South Alabama through Austal USA, WAF TAGOUT Certification – Mobile, AL through Austal USA, OSHA 30 – Austal USA

Expertise: Excel, Outlook, PowerPoint, Adobe, IFS, CAC CARD



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