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Customer Service Representative

Location:
New Castle, IN
Posted:
November 02, 2023

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Resume:

ANDREW WHITE

765-***-**** • ad0tcr@r.postjobfree.com • New Castle, IN 47362

Seasoned IT Support knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with 20 years of related experience. Also help in training of employees in the transportation industry to insure the companies compliance with all local and federal laws.

Summary

Skills • Equipment Procurement

• Infrastructure Development

• User Support

• Staff Hiring

11/2001 - 07/2021

IT Consultant, Self-employeed, Knightstown, IN

06/1991 - 11/2001

Safety Supervisor, Transport America, Inc., Knightstown, IN Experience

Installed and configured computer hardware operating systems and applications according to customer requirements.

Provided consultation on how best to utilize available resources in order to maximize productivity.

• Modified existing software systems to enhance performance and add new features.

• Coordinated system installations, testing and code corrections.

• Managed backup, user account and helpdesk systems. Conducted user training sessions to ensure that all users were able to use new technology efficiently.

• Managed multiple ongoing projects simultaneously while meeting deadlines effectively. Resolved technical problems reported by customers via phone calls or emails quickly and accurately.

• Provided technical support for hardware, software, and network issues. Conducted safety training for employees and visitors to ensure compliance with safety regulations.

• Inspected equipment regularly to identify any potential safety issues. Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.

Ensured that hazardous materials were properly labeled, stored, and disposed of according to applicable laws and regulations.

Trained and assisted employees in use of personal protective equipment and communicated safety requirements.

Reviewed company practices and work processes to verify compliance with applicable regulations.

• Developed emergency response plans to address possible health and safety incidents. Maintained records of all safety-related incidents and created reports detailing corrective actions taken.

Associate Of Science, Computer and Information Sciences Education And I.U.P.U.I, Indianapolis, IN

Training

Certifications • Microsoft MCP

• Novell CNE

• DOT Certified Safety Compliance Supervisor



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