Account Manager Key

JOSE JAVIER CHACON

KEY ACCOUNT MANAGER

**************@*****.*** • Jose Javier Chacon • Denver, CO 80018 • +407-***-****

SUMMARY

Pharmacyst, Team Leader, Sales Specialist, with a solid and extensive carrer in pharamceuticals companies, with +19 years of experience, working with large corporations like GynoPharm (Abbott) and Merck KGAa (EMD). Built and managed key and long-term relationships with drug distribution centers, primary care and specialty physicians, pharmacists, and administrators and distributors. Sales, marketing and management professional with a proven background of developing “win-win” strategies to provided high impact territory management exceeding goals by up to 112% and delivering outstanding performance leading representative and managers teams, building strong and reliable relationships with corporations, professional associations, with a high focus in costumer service.

CORE SKILLS

Business Development

Bilingual English & Spanish

Customer Satisfaction

Selling & Negotiation

Leadership

Focused

Customer Satisfaction

Strategic Planning

Highly Organized

Distributor Chanel Experience

Institutional Sales

Management

WORK EXPERIENCE

SELF EMPLOYED – Denver, CO

Rideshare Driver Sep 2018 – Present

Successfully completed over 8400 trips. Safely transported passengers to destinations.

Delivered outstanding customer service by exceptional route planning, and a clean vehicle to maintain a driver rating of 4.94 stars.

Stayed level-headed during encounters with aggressive and inebriated passengers.

Multitasked in a high-pressure environment.

Controlled and organized all financial records, including tax-deductible expenses, mileage, and earnings.

KINGS SERVICE SOLUTIONS, LLC

Customer Experience Manager Aug 2017 – Aug 2018

Monitored work quality and satisfactory claims processing, reducing complaints rate by 60%.

Increased customer retention by 15% and added new customers increasing company production by 20%

Coached, trained, and motivated of 15 employees.

Incremented Productivity level by 25% through the complaint procedure optimization.

Increased Customer satisfaction rate by 40%.

MERCK (EMD)

Key Account Manager Mar 2013 – Jun 2017

Exceeded Key Account goals (marketing, sales, key driver leaders) by up to 125%.

Key Account team was recognized as the best sales team, 4 years in a row.

Mentored and guided a team of 16 energetic sales Reps.

Built strong and long term relationships with the biggest medicaments distributors along the country (Venezuela).

Successfully improve a oriented to success culture and teamwork, costumer service and costumer satisfaction.

JAVIER CHACON

KEY ACCOUNT MANAGER

Regional Manager Jan 2006 – Feb 2013

Reach agreements with the most important professional associations of doctors and pharmacysts.

Generated a $1M incremental sales by additional merchandise exhibition negotiation.

Analyzed sales results monthly and manage expenses within budget guidelines.

Relaunched a loyalty plans in the territory and secured new clients in endocrinology and women health care centers.

Acknowledged as a proven performer in challenging sales environments, outperforming sales goals and turned around under-performing territory from a ranking of 15 to 5 in one year.

GYNOPHARM

National Sales Manager May 2004 – Sep 2005

Generated over $7M in sales revenue within a year.

Exceeded by 112% the annual goal.

Coached and mentored a team of 46 individuals, within 6 sales districts.

Achieved 95% of the goals about Key Driver Leaders (doctors, pharmacyst) company promotions plan enrollment .

Achieved over 105% of sales goal YoY.

Developed a strategic sales plan to ensure outstanding sales execution during a challenging environment in the Country.

District Manager Feb 2002 – April 2004

Ranked 1st District Manager nationally two years in a row.

Maintain the stability of the sales team for 2 years (only 3 departures in during the period).

Closed over $1.2 million in new business net revenue.

Lead, coached and mentored a team of 12 sales reps.

Sales Rep Aug 1998 – Jan 2002

Transformed bottom-ranked territory (previously in the lowest 5% companywide) to become a top-producing revenue-generator. Finished in the top 3 sales territory.

Reached an average of 110% sales goals year over year.

Increased new product sales from 6,000 units to 35,000 in 5 months, surpassing the target.

EDUCATION

Bachelor's Degree in Pharmacy Universidad de los Andes Venezuela (1994)

ECE (Educational Credential Evaluators) Report. (Validated as a Bachelor Degree in Pharmacy)

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