JOANNA ULLOA, NCPT, NCET

Cypress, Texas ***** C: 973-***-**** ad0tc0@r.postjobfree.com

SUMMARY OF SKILLS

General Patient Care

Phones

Scheduling

Microsoft Office

Microsoft Word

Pulmonary Stress Test

Phlebotomy

Vital Signs

EKG/ 12 Lead EKG

Drawing Blood

Urinalysis

Drug Screening

Laboratory Techniques

Bilingual (English-Spanish)

Stress Test

Holter Monitor

Clerical Duties

CERTIFICATES

NCCT Certified EKG Technician, NCCT Certified Phlebotomist Technician, American Heart Association (BLS/CPR), HIPAA, Blood borne Pathogen (OSHA)

EDUCATION

Star Career Academy, Clifton, NJ 2012-2013

Cardiology Technician/ Phlebotomy Technician, Diploma

Courses: Introduction to Healthcare Workplace, Cardiac Anatomy, Electrophysiology, Arrhythmias I& II, Special procedures, Telemetry, and Phlebotomy

*Currently enrolled in AAPC to obtain my certifications in Medical Billing and Medical Coding*

WORK HISTORY

UNITED HEALTH GROUP, remote Houston, TX 2022-2023

Bilingual Customer Service Coordinator (Remote)

Answering questions about a company’s products or services.

Resolving issues and troubleshooting technical problems.

Delivering information about a company’s offerings.

Providing proactive customer outreach.

Handling customer complaints.

NORTH CYPRESS MEDICAL CENTER, Cypress, TX 2014-2022

Cardiology Supervisor/ Cardiology Technician (EKG TECH)/Previously Nurse Extender in the Emergency Department

Took vital signs and collected specimen

Observed and reported any changes in patient condition

Assisted with personal cleanliness, nutrition, elimination and activity

Set up apparatus and ongoing monitoring of patients with equipment

Transported patients to other departments and operation unit of the hospital

Perform Ekgs

Acted as a sitter

Admitted patients

Called consults

Document in patient files

Prepared memorandum of transfer

Preform and monitor Stress Test Exams beside Cardiologists

Prepar and Read Holter monitors

SAINT MARY’S HOSPITAL, Passaic, NJ 2013-2014

PCA (Patient Care Assistant) in the ICU and Cardiac Pavilion

Took vital signs and collected specimen

Observed and reported any changes in patient condition

Assisted with personal cleanliness, nutrition, elimination and activity

Set up apparatus and ongoing monitoring of patients with equipment

Performed department maintenance activities such as stocking, cleaning, ordering and procuring supplies

Proved record of data collection, planning, and implementation of patient care and treatment plans

Performed Ekgs

Acted as a sitter

HACKENSACK UNVERSITY MEDICAL CENTER, Hackensack, NJ 2013-2013

Phlebotomist/EKG Technician Intern

Collected blood specimens from patients of all age groups and physical conditions by venous, capillary and arterial punctures; completed over 200 successful blood draws

Completed test request forms completely and accurately and verified patient test orders

Centrifuged blood specimens as required by protocol and prepare specimens to maintain specimen integrity for transport to the appropriate laboratory or staging area

Maintained appropriate inventory levels to ensure that specimens can be collected as required

Cleaned collection/processing area surfaces are disinfected and bathroom and patient waiting areas are disinfected and free of dirt and stray trash

Followed and documented departmentally established quality control procedures, took corrective action when necessary and notified supervisor of inconsistencies

Assured the patient's comfort and attached electrodes according to the physician's instructions

Operated monitoring equipment, evaluated tests and provided printouts of tests to other health care professionals

CAPITAL ONE BANK, Passaic, NJ 2008-2012

Teller

Received, counted, and worked with cash at beginning and ending of shift

Accepted cash and checks for deposit, checked accuracy of deposit slips and processed withdrawals

Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks

Received and verified loan payments, mortgage payments and utility bill payments

APPREHENSIVE PATIENT, Clifton, NJ 2007-2008

Dental Assistant

Passed requested instruments to the dentist during dental procedures

Helped with the sterilization and preparation of instruments

Took impressions of teeth for study models, exposed and developed X-rays

Provided assistance in the office with tasks such as appointment scheduling, record keeping, telephone Management, and billing

Performed laboratory functions such as pouring & trimming models, constructing custom tray

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