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AHSAN J. HASHEMI Over ** years of experience

RESULT-ORIENTED PROFESSIONAL

- Business Minded Growth Leader

- Sales Management/Customer Relations

- Leadership Acumen

Contact:+201*********

Email: ad0tbo@r.postjobfree.com

PROFILE SUMMARY

FUNCTIONALS &

MANAGERIAL

SKILLS

Core Competencies:

Strategic Planning & Execution Sales Management Operations Management Quality Management of Agents Profit Centre Management Vendor Qualification Leadership Insight Budgeting & Cost Control Key Account Management Staff Training ISO, PCI & DSS Complaint Administrative Skills Market Opportunities Assessment Competent, diligent & result-oriented professional with expertise in business operation and developing strategies to achieve a created vision, leading multicultural, cross-functional teams to implement strategic initiatives. Expert skills in providing outstanding customer service to improve customer satisfaction and relationship. Capable of understanding customer's needs and advocating for the customer's interests dealing with demanding customers, delivering complex messages that address company needs for additional information or modified actions by the customer. Distinguished career reflects continual advancement, depth of valuable & diversified leadership experience in steering functions, and consistent achievements in driving business strategies that produce a significant business result. Established credibility in creating win-win relationships with customers with proven capability in managing customer-centric operations while adhering to guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. Excellence in developing relationships with C-level executives and leadership teams across geographies & departments and structuring business partnerships.

WORK EXPERIENCE

Feb 2022 till Date

Top Travel Trip – A part of Satguru Travel, Khartoum, Sudan. As Country Head of Upper Egypt, Sudan & South Sudan. Key Deliverables:

Experienced managing an appointed B2B trade partners to ensure consistency with policies and procedures.

Works in partnership with other Regional Heads of Travel to share best practice and ensure the consistent implementation of the regional travel program in line with Group expectations and targets.

Implement global initiatives in the region and provide regional input into global initiatives.

Strive for continuous improvement to align with policy changes, savings opportunities and travel industry updates

Negotiated route deal with the airlines to work out for better fares and discounts for frequently travelled destinations.

Monitor the industry trends, develop and execute strategies within the region.

Managing B2B trade partners and online booking tools with strong knowledge of airline, hotel, ground transportation and travel and expense policy.

Develop marketing plans that drive business relationships. Key Deliverables:

Ensure that continuous growth is achieved in sales, efficiency, and marketing.

Oversee all departments to identify areas of potential improvement and develop plans and marketing strategies to implement changes.

Maintain knowledge of market changes to make the most informed decisions possible.

Responsible for B2B product in UAE territory, developing product line up based on product plan and competitive Take-charge growth driver and rainmaker who delivers near-constant growth by cultivating C-suite relationships and Sep 2021 – Jan 2022

Global Travel & Tourism, Dubai, U.A.E. as Business Development Manager Page 2

analysis.

Responsible the company’s network expansion with UAE.

Collect partners requirements and provide the information to development team for future product development. Key Deliverables:

Shouldered with the entire responsibility of managing Sales and Operations, account planning & management.

Developed all plans and strategies for developing business and executing the company's goals.

Accumulated and investigated competitive information to identify potential growth opportunities.

Approached businesses to offer valuable sales solutions along with providing suggestions on service improvements.

Planned and steered presentations with agents and corporate clients to increase awareness of company products.

Effectively reporting weekly visits and creating and maintaining dashboards by working closely with B2B Sales head.

Proven expertise in customer service and in resolving conflicts. Provided exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Executed regular visits to leading agents and corporate, reaffirming business relationships to promote the product and boost sales.

Arranged with IT and business systems groups for framework access, upkeep, and item updates reacted to customer administration issues and inquiries by reaching merchants or exploring arrangements, investigating everyday matters (for example, online apparatus issues, missing tickets, visa issues).

Controlling & directing sales force activities to secure maximum sales volume and profitability by setting up sales targets.

Accountable for designing and implementing a structure for relevant governance and periodic reporting; conceptualizing and delivering strategic customer-centric engagements & events; building & maintaining relationships with customers, vendors, partners, and internal stakeholders.

Derived business efficiency & profitability by identifying and implementing process improvements to optimize performance. Key Deliverables:

Instrumentally accomplished the targeted goals and objectives by conceptualizing & implementing strategic plans.

Evaluated the current growth rate & planning strategy laid for augmenting the turnover.

Contributed to exceeding revenue objectives & achieving key measurable results.

Provided leadership to a team of 15 to deliver value to Global Corporates. Successfully strategize, implement and provide a solution by managing end-to-end needs of Various business lines for Hogg Robinson Group, Marine & Seaman travel, and 24/7 Global Assist departmental needs.

Shouldered with the overall accountability of identifying, developing, and directing the implementation of business strategy to boost long terms success & increase year-on-year profitability

Actively participated in the first marine fare database, which was then called “Fare finder.”

Proactively handled accounts like Vela, Tidewater, UASC.

Efficaciously implemented performance management standards and expectations, improving overall department performance. Effectively played a part in projects to increase employee and customer satisfaction and increased revenue and efficiency for the company.

Held responsible for key account management activities & processes - supervision of all activities of the existing clients.

Played a stellar role in vendor management expertise, dealing with suppliers/vendors appointed by the company to contribute to the organization's overall growth.

Identified and addressed problems and opportunities for the company.

Built alliances and partnerships with other organizations.

Supported worker communication with the management team. Achievements:

Acknowledged with NAJM from the Emirates group recognized for successful implementation of Global Travel Program. Dec 2004 - Feb 2017

DNATA Travel, Dubai, UAE as Senior Operations Team Leader May 2017 – Aug 2021

Oman United Travel, Muscat, Oman as Sales and Operations Manager -Dhofar Region Page 3

Key Deliverables:

Guaranteed through effective supervision and coaching, the efficient and superior handling of clients regarding airfares, itineraries, and other travel arrangements based on their needs, exposing simultaneously.

Recognized training requirements, maintained records, and nominated staff for suitable training to ensure they were equipped to provide a professional service at all times.

Managed the day-to-day activities of the team.

Motivated the team to achieve organizational goals.

Developed and implemented a timeline to achieve targets.

Delegated tasks to team members.

Conducted training of team members to maximize their potential.

Empowered team members with skills to improve their confidence, product knowledge, and communication skills.

Conducted quarterly performance reviews.

Contributed to the growth of the company through a successful team.

Created a pleasant working environment that inspires the team. Achievements:

Awarded as the employee of the year award in 2003.

Leadership Certificate in Problem Solving and Decision Making from Emirates Aviation College, Dubai in 2013

MBA in Operations & Logistics Management from Bangalore University, India, in 2010

Management Development Program from IATA in 2001

IATA/UFTAA Diploma from Trade Wings Institute of Management, Lucknow, India Dec 1999 - Nov 2004

Kanoo Travel, Dubai, UAE as Team Leader

ACADEMIC CREDENTIALS

Technical Skills: Well-versed with MS office, MS Excel, Outlook, and PowerPoint. Skillful in GDS: Galileo, Sabre, and Amadeus

B

PERSONAL DETAILS

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