PAMELA Jo SINCLAIR

**** ******** **. #****

Schertz, TX. 78154

210-***-****

ad0tao@r.postjobfree.com

OBJECTIVE OR SKILLS SUMMARY

Highly experienced, talented and dependable professional with an extensive background as an executive assistant (over 30 years), as well as data analysis, communicating, writing policies/procedures, contract management, employee management, continuous improvement and event planning. Provided photography for special events personally and for businesses. A team player and self starter with good organizational/prioritizing, analytical and presentation skills. Interacts well with management of all levels.

WORK EXPERIENCE0

WalMart

09/28/21 – 11/25/21

Seasonal Customer Service in Garden Area

Sales

Greeter

Cashier

JC Penney

10/1/21 – 12/31/21

Seasonal Photographer and Sales

07/01/16 – 08/05/17 USAA San Antonio, TX

Vendor Relationship Manager-Supplier Relationship Management – Enterprise Document Management

Acquires and applies maturing knowledge of business process outsourcing in support of business needs.

Facilitates procurement negotiation process and business strategy in the outsourcing of products and services that provide best value to the enterprise and align with customer business objectives.

Analyzes operational trends to understand the impact of business initiatives involving third party supplier services. Gathers information, analyzes data, and contributes to project deliverables.

Resolves issues and identifies appropriate issues for escalation.

Review and code all supplier invoices for payment.

USAA Tour Guide

Photographer for special events

10/19/2015 – 6/30/16 USAA San Antonio, TX

Business Support Analyst I – Enterprise Document Management

• Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities. Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

• Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed.

• Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

• Organizes and defines parameters of assigned projects. Assembles relevant data for said project(s). Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions. May represent the business or staff agency as the subject matter expert on special projects and initiatives.

• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Develops and maintains an understanding of overall business functions.

• Broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

• Assists with the documentation of new and revised departmental procedures.

• Gathers information, analyzes data and trends, identifies root causes, and develops work products.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Performs research, analysis, and resolution of account issues through the use of reports. Reviews, validates, and/or analyzes reports that function as a control to existing processes.

• Generates and/or develops regulatory and management reports. Develops and analyses additional ad-hoc reports as needed by Management and or Regulatory Agencies.

• Governance, standards, and business rules experience

• Agile experience

• Demonstrated experience performing complex work assignments and problem resolution across multiple processes

• Strategic data analysis experience

Photographer for special events

Tour Guide

10/03/2005 – 10/18/2015 USAA San Antonio, TX

Sr. Admin Sprt Assoc.

- Perform comprehensive admin support of the department; provide customer services to internal; and/or external clients and participates in problem resolutions.

- Develop and maintain complex spreadsheets, to include monthly MBM’s, annual OPC’s and SPC’s;

- Maintain and manage the database for departmental records and management information reporting in WorldApp for customer service data.

- Provide information in support of complex requests for department projects, programs, and/or events; support development and modification of presentations; create presentations; collect data and generate management information reports and graphics.

- Extensive data analysis - provide analytical support for all of SPM departments for monthly metrics, initiatives, operational and financial/business meetings.

- Feedback focus group member - assists in developing a new tool for employees/members to provide quality feedback.

- Assist with the food service equipment management and tracking, vendor contracting policies.

- Manage meetings and social events to include town halls and external events.

- Prior Vanpool /Carpool Administrator.

- NuRide program POC for USAA carpool and vanpool participants.

- Corporate Services PRIDE Representative.

- Prior Executive-External United Way.

- United Way Representative for Corporate Services.

- Corporate Services Coordinator - Bowl for Miracles.

- Corporate Services Coordinator - Season of Sharing.

- Wall of Honor Lead Coordinator and POC for Corporate Services

- Records Champion - Corporate Services (Information Safety Assessments)

- Tour Guide for USAA members and outside guests.

- Photographer for USAA events.

02/01 – 09/05 Texas Workforce Commission Austin, TX

Contract Manager / Program Specialist (Analyst)

-Analyzed data, developed and made recommendations for policy related to federal and state laws and regulations.

-Collaborated with other agencies in the analysis and development of rules and policy improvement options.

- Performed analysis & prepared operational and statistical reports for executive management.

-Measured surveys.

- Drafted Commission responses to public comments to rules and state plans.

- Wrote & analyzed program policies and service plans for compliance for state rules and applicable state and federal laws and regulations for Texas Legislators.

- Administrator and Contract Manager - Train Our Teachers Program. Developed Statement of Work (SOW), Service Level Objectives (SLO), and performed audits for quality controls, etc.

Contract Manager - 211 Texas System & Market Rate Survey.

- Developed Statement of Work (SOW), Service Level Objectives (SLO), and performed audits for quality controls, etc.

- QuickBase database Administrator/Trainer.

- Business Analyst - collected and analyzed statistical data for performance measures, to include explanation of variances.

- Researched, drafted and wrote final reports.

- Planned research through outline or other organization techniques.

- Planned and drafted department standard operating procedures.

- Assisted with state planning conferences.

- Supervised 1 admin staff member.

- Safety Officer for department.

01/99 – 12/00 CHRISTUS Health San Antonio, TX

Admin/Technical Systems Asst.

- Review, prepare & distribute audit reports.

- Install and test software applications.

- Back-up Help Desk Operator.

- Design and prepare briefings.

- Coordinate company functions.

09/96 – 01/99 NSSA, Dell, UDS San Antonio/Austin, TX

Contract Work (during mother’s terminal illness).

- HR-Management of personnel.

- Payroll & Operations.

- Administrative Specialist.

- Help Desk Operator.

10/88 – 09/96 USAA San Antonio, TX

Systems Specialist-Employee Education Dept.

- Develop, maintain & trained staff on employee education production systems.

- LAN administrator for the Self Development Centers and Skills Enhancement Labs.

- Designed, compiled and reported statistical data on all educational programs, and made policy recommendations based on statistical results.

- Evaluated the nonstandard educational software/hardware needs specific to Employee Education and prepared cost effective purchase recommendations for related software and hardware with vendors, USAA Contracting Department and college.

- Security Administrator.

- Project Leader.

- Wellness-Assist Family Medical Leave Act (FMLA) Coordinator.

- Certified Training Instructor.

- Chair-Employee Activities at the FSB

- Steering Committee-Employees Activities Rep for COO.

- Executive Assistant to VP of Support Services.

- Executive Assistant to VP of Deposit Operations and Internal Audit for USAA FSB.

1983-1985 Texas Bank, NA

Secretary to the Board of Directors

- Operations Officer - opened new accounts, IRAs, CDs, etc.

- Stocks & Trust

- 1977-1983 Groce, Locke & Hebdon - Attorneys at Law

- Legal Receptionist & Secretary

- Back up Librarian

1977 - 1977 Ancira-Winton Chev.

- Secretary to the owners

- Back-up bookkeeper

EDUCATION

2015 - Present

Currently enrolled at Northwest Vista College.

2009 – 2010 University of Phoenix

-Major: Business Management

1992-1996 University of the Incarnate Word/Palo Alto, SAC

- Major: Business Mgt

- Minor: Psychology

PROFESSIONAL ASSOCIATIONS/CERTIFICATION

- Past Advisory Board member for ROPER (Registry of Parent Educator Resources).

- Past Advisory Board member for I Am Your Child, Inc.

- Certified Training Instructor – USAA

COMPUTER SKILLS

- Proficient in Microsoft Office Professional applications (Word, Excel, Access, PowerPoint, Microsoft Office Communicator), Windows, Adobe Acrobat, Outlook Express, Cognos Impromptu, SPSS, QuickBase, PeopleSoft, Snag It, Freelance Graphics, Web Page Design, Fleet Focus, SharePoint, Photobase, Adobe Photoshop, Lightroom, etc.

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