KATRINA MADISON

**** ** **** *** **. LAUDERDALE, FL 33311

678-***-****

ad0ta8@r.postjobfree.com

www.linkedin.com/in/katrina-madison-9615b727b

To obtain a challenging and sustainable career position as a Client Service Coordinator which will enable me to make contributions based on my training and experience in health care while providing great services for further professional growth and development, Care coordinator with excellent strengths in customer service and care management, and work experiences that can be utilized to assist in improving company operations as well as career growth. Motivated and overachiever, willing to work Weekends, Nights, and Overtime. Team player with excellent communication skills, high quality of work, driven and highly self- motivated. Strong negotiating skills and business acumen and able to work independently.

Experience

Customer Care Advocate

Natera: Apr 2020 - Present

• Maintain and support a service-oriented relationship with patients.

• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.

• Assists in testing of patient samples according to the standard operating procedure in an efficient manner with little to no errors.

• Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning.

• Accession samples with high accuracy and efficiency.

• Accurately enter patient data into the Laboratory Inventory Management System (LIMS).

• Ensure that the information in LIMS is up to date.

• Scan test requisition forms and attached paperwork. Ensure that all paperwork belongs to the patient and is uploaded to the case.

• Always protect patient health information (PHI) to ensure compliance with HIPAA and privacy policies.

• Perform safe and proper handling of samples (blood, buccal, and tissue).

• Work with assigned Nurse Coordinator to maintain & support existing customers.

o

Health Specialist

Delphi Behavioral Health Group Aug 2016 - Mar 2020 ·

Fort Lauderdale, Florida, United States · Remote

•Addiction Services/Mental Health Advisor

•Responsible for handling all inquiries at our 24/7 Addiction Services call center. All inquiries are handled promptly, professionally, and properly documented.

•Account/ Collections Representative

•Experience in healthcare and/or chemical dependency.

•Ability to sympathize with callers, while effectively describing the benefits of our programs.

•Call center & Sales experience

Glades Drugs ·Mar 2010 - Aug 2016

Boca Raton, Florida, United States · On-site

• Data entry

• Inbound/Outbound calls to patients and Dr office

• Re-Orders/ Ordering New Meds

• Refills

• Billing, Collecting Patient's Co-Pay, Correcting & Verifying Ins info, Calls to PBM

• Adjudication

• Prior Authorization

Skills

Skills: Microsoft Office · Microsoft Excel · Microsoft Word · Microsoft PowerPoint · Microsoft Outlook · Customer Engagement · Care Coordination · Medical Terminology · Electronic Medical Record (EMR) Mental Health Care · ICD-10 · ICD-9 · U.S. Health Insurance Portability and Accountability Act (HIPAA) · Sales · Insurance Verification · Customer Service Representatives

Education

MAY 2012

Boyd Anderson High School 2001- 2005

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