Dawn M Manzano

***** * ******, ******** **. *****

815-***-****

ad0t9a@r.postjobfree.com

OBJECTIVE

To secure a position with a well-established organization with a stable environment where I can maximize my management skills, organizational skills and strong retail environment experience.

EXPERIENCE

Field Operations Manager

Select-A-Vision- Collegeville PA

Lead manager for 3 Regional Managers

Managed all 3rd party accounts

Managed territory of merchandisers

Implemented new reporting structure

Field Operations Manager

FGXI (Foster Grant)- Smithfield, RI

Direct liaison between 3PL company and internal execution on field strategies and projects

Responsible for largest budget in Field of over 12M

Communicate and write field initiatives based on product and customer needs

Provide detailed synopsis of business unit spend and execution.

Regional Manger

September 12, 2022, to June 12, 2023

July 2020 to current

Aug 2008-July 2020

FGXI (Foster Grant)- Smithfield, RI

Managed a region of 16 District Manager over a 9 state territory with over 8,500 customer doors and 570 field based merchandisers

Monitor field task directions from the corporate office. Helping to ensure accurate directions were being created

Involved with Senior Management reporting on client based situations in the field

Performed meet and greet work withs with clients in their market to help maintain relationships outside of corporate office

Help organize and execute National Sales Meeting

Brand Champion

Jan 2008 to July 2008

Mosaic Sales Solution- Irving TX

Provided leadership in the development of training materials that were provided to the Field Merchandiser team based on the clients requests

Direct liaison between the client and internal operations responsible for understanding clients focus and develop training objective around their needs

Worked in conjunction with the Regional Managers and District Managers to ensure that all training material was accurate and utilized

Created a training binder that was distribute to the Field Merchandiser work force

Performed market tours on behalf of client to verify representation of product in retailers

Developed and headed a training assessment team

Organized and executed all training seminars throughout the United States

Manager of Field Training

Jan 2007 to Jan 2008

Mosaic Sales Solution- Irving TX

Hired and managed a team of 6 Regional Trainers that were based throughout the United States

Managed the day to day training needs based on the hiring demand in the field

Managed the day to day activities of the Regional Trainers

Created and provided the field with training materials for respective projects

Ensured that the develop budget for my department was within guidelines and justified

Interacted with the client to ensure that all training needs were cohesive within the clients guidelines and objectives

District Manager

Mar 2006 to Jan 2007

Mosaic Sales Solutions- Irving TX

Hire and manage the day to day field operations within my given district of IL,WI,IA,IN and MN

Manage a team of 15-30 part time field merchandisers. This included training of the new hires and development of the existing employees.

Create relationships at store level within given district

Work within a team environment of 12 other District Managers

Was called upon several times to manage other districts, along with my own, during periods of a non-managed district

Worked out in the field side by side with my field merchandisers to ensure that they were understanding their core responsibilities and helped coach them to go above and beyond whenever possible

Exceeded the bonus structure that was given to me and had a proven compliance level that always meet and exceeded the company policies

Was Awarded the 2006 District Manager of the Year Award

District Manager

Oct 2004 to Mar 2006

National In Store- Sarasota FL

Managed a team of 150 independent contractors within a given district of IL and WI

Exceeded the companies completion compliance percentage level of 85% by a achieving a sustained 91-93%

When needed I provided client contact and performed market tours

National Manager of Field Services

Mar 2002 to Oct 2004

Levy Home Entertainment- Hillside, IL

Managed a internal office support team of 16 employees, including the mailroom, customer service support, receptionist and the support field team operations division

Supported a field team of 45 District Managers, 4 Regional Managers and over 300 field merchandisers. Supporting them included working internally with the execution and development of monthly training procedures and ensuring the execution of this material was correct and cohesive at retail level. This also included the day to day operations of all incoming support calls from the outside field merchandisers at a rate of approximately 300 calls per day. Also hired and trained a mailroom manager whose responsibility was to oversee the weekly mailings to the external field team were correct and received consistently

Planned, organized and was director of key marketing promotional event with major publishers.

Merchandiser/District Integrity Manager

Jan 2001 to Mar 2002

Levy Home Entertainment- Hillside, IL

Responsible for the day to day activities as outlined in the training material provided to me by the corporate office

Developed and maintained relationships with the Client Regional Managers within given district

Provided positive representation by attending conventional meetings at the clients requests

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