Customer Service Sales Manager
Resume:
CHEYANNE SCOTT HUBBARD
PARTS SALES MANAGER
CONTACT
************@*****.***
Caldwell, ID 83605
SKILLS
Ordering Parts
Constructive Feedback
Staff Training
Replacing Parts
Vendor Relations
Inventory Accuracy
Customer Relations
Return Processing
Checking Batteries
Critical Thinking
Persuasive Negotiations
Corrective Actions
Invoice Processing
Motivational Leadership
Customer Service
Assignment Schedules
Revenue Growth
Maintaining Clean Work Areas
Customer Inquiries
Profits and Losses Tracking
Company Safety Policies
Professional Relationships
Customer Order Management
Cash Register Operations
Inventory Auditing
Outbound Calls
Reviewing Deliveries
Sales Promotion
Special Assignments
Performance Goal Achievement
POS Systems Operations
Contact Management Systems
Purchasing Oversight
Improving Customer Satisfaction
Inventory Management
Performance Improvement
Coordinating Paperwork
Safety Awareness
Site Visits
Exceptional Customer Support
Product Promotion
Managing Parts
Bank Deposits
Energetic and Positive
Manage Sustainability Initiatives
Team Meetings
Loss Prevention Strategies
Hardworking and Reliable
CAREER OBJECTIVE
Highly organized individual with experience in the automotive industry. Proven success in leading teams, managing inventory and providing exceptional customer service. Possesses a strong knowledge of parts and inventory management best practices and a commitment to staying current with industry trends. Seeking to leverage background and experience to take on a challenging new role with a progressive company.
Detail-oriented professional with a track record of successfully managing inventory, increasing sales and providing excellent customer service. Skilled in developing streamlined processes and identifying areas of improvement to maximize efficiency and cost savings. Committed to delivering quality results and ensuring customer satisfaction.
Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
EXPERIENCE
December 2022 - October 2023
Parts Sales Manager
AutoZone, Caldwell, ID
Assisted customers with product selection decisions based on their individual needs.
Monitored stock levels in order to anticipate inventory needs based on current demand trends.
Maintained detailed records of all parts orders placed by customers.
Managed daily operations of the parts department, including ordering, receiving, stocking, and merchandising products.
Resolved customer complaints in a timely manner while ensuring satisfaction with the outcome.
Ensured compliance with all applicable laws, regulations, and safety standards when selling products.
Provided technical advice regarding product selection, installation procedures, troubleshooting tips.
Implemented strategies for upselling additional items or services during each transaction.
Recruited qualified personnel for positions within the Parts Sales Department.
Analyzed competition's pricing strategies in order to remain competitive in the marketplace.
Utilized computer systems for tracking orders, pricing and availability information.
Answered phone calls promptly, providing price quotes and other information.
Resolved customer complaints regarding part availability, quality or price discrepancies.
Created reports summarizing inventory status, sales trends and other related data.
Conducted regular inventory audits to ensure accuracy of stock levels.
Read catalogs and computer displays to determine replacement part stock numbers and prices.
Maintained accurate records of all parts received, shipped, returned or exchanged.
Reviewed customer feedback surveys to identify areas where service could be improved.
Procured parts by issuing purchase orders to suppliers via internet and phone.
April 2017 - May 2020
Food Production Worker
Zoroco Packaging, Caldwell, ID
Maintained a clean, safe work environment by adhering to all safety regulations.
Followed standard operating procedures for food preparation, packaging, and storage.
Operated food production equipment to prepare and package products for distribution.
Cleaned and sanitized equipment and surfaces at end of each shift to adhere to sanitation guidelines.
Inspected finished products to verify conformance to quality standards, isolating non-conformed or damaged items.
Utilized problem-solving skills to troubleshoot production issues as they arose.
Accurately documented data regarding production processes, output volumes.
Inspected products prior to packaging for any defects or inconsistencies in size or shape.
Loaded packaged items onto pallets for shipment or storage purposes.
Examined product quality to ensure customer satisfaction.
April 2011 - July 2014
Customer Service Representative
AutoZone, Caldwell, ID
Provided exceptional customer service to ensure customer satisfaction.
Developed strong customer relationships and loyalty through effective communication.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Developed positive relationships with customers through friendly interactions.
Responded to telephone inquiries and complaints following standard operating procedures.
Addressed customers courteously using suitable methods and problem-solving skills.
Displayed strong organizational skills while managing multiple projects simultaneously.
Assisted with training and mentoring new team members.
Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Processed orders and detailed transaction information to customers.
Logged details of customer service calls in computer system following correct protocols.
EDUCATION
November 2007
Associates of science in Criminal Justice
Brown Mackie, Boise, Idaho
May 2001
High School Diploma
Nampa High School, Nampa, ID
REFERENCES
References available upon request
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