Marlene *** Bentmoor LN, Helena AL ***** 518-***-****

ad0t8y@r.postjobfree.com

OBJECTIVE

A position that utilizes experience in Customer Service, Banking, Pemier Banking, Personal Banking, International Relations, Office, Bilingual skills, Banker Couching. PROFESSIONAL OVERVIEW

1. Offer a proven track record in, international & domestic Customer Service 2. Offer the drive, flexibility and skill sets to achieve and exceed organizational goals and expectations. 3. Skilled at reading customers, assessing their needs, and determining appropriate methods of communication and interaction.

4. Possess highly effective oral and written communication skills for dealing with all levels of professionals, both customer and associates.

5. Have experience developing and leading staff of diverse nationalities and training programs. 6. Act in supervisory role; oversee work of associates and communicate management directives. 7. Languages Fluent in English, Spanish and Italian and general knowledge of other languages as French and German.

EXPERIENCE:

Wells Fargo: Banker Coach, Premier Banker, Phone banker 08/13/2018- 08/12/2023 Banker Coach: Utilize side by side couching methods for new bankers, support leadership by providing on the floor help by answering questions to bankers in need, lead group Calibrations both in English and Spanish to develop fellow coaches performance while finding best and positive ways to communicate and serve customers. Escalations and resource verification to provide customer resolutions. Navigate through multiple computer systems, Provide online support, troubleshooting, financial guidance and website navigation via phone. Answer multiple inbound calls daily, use fraud prevention techniques and submit fraud claims and transanction disputes. Daily use of Microsoft outlook, Word and softphone, Nice, Nexidia, XPM, expert in organizing, multi-tasking and attentive to detail. Premier Banker : Provide a range of banking Support services. Personolized attention to uncover specific needs and goals, proactively assisting affluent customers with their concerns and issues, ensuring prompt resolution.

Phone Banker: Assist in resolving customers concerns over the phone, ensuring the customer are provided with the best experience during the call, resolving any issues in a very professional manner while suggesting the best options for their financial needs. PSL Counseling : Office Manager: 11/2017-07/2018

Managed all aspects of this Counseling Clinic, including; Employee Scheduling, Pay Roll, Hiring, Banking, Health insurance billing, Submission and confirmed patient health insurance benefits, Accounts Payable, Accounts Receivable.

Little Italy: Manager/Owner 09/31/2016-10/31/2017

Managed all aspects of this Italian Restaurant/Pizzeria, Including, Hiring, Pay Roll, Employee Schedueling, Purchasing, Vedor Relations, Banking, Accounts payable, Accounts receivable, Sales tax filing, Point of sale, Cash register, Advertising, Marketing, Customer Service, Kitchen, cook as needed, answer phones, take orders, coordinated delivery orders. Landau Uniforms/ Robert Half 03/03/2016-06/03/2016 International Sales Representative, Serve as a liaison between all internatinal clients and all departments within the company. Performed duties as Order entry, responding e mails, follow up calls, responded telephone calls, data entry, In charge of all order and clients needs, Order confirmation,customer credits, filling. Assisted with aspects of internarinal shipping requirements as freight, invocing while entering information in spread sheet.

SGS/ Robert Half 09/2015-01/29/2016

Customer Service Representative. Provided information to motorists in solutions for failed vehicle inspections. Worked in compliace with state regulations regarding vehicle recalls, all safety issues as well as consumer affair issues. Offered help with information of the Department of trasportation as vehicle weight and license plates and vehivle registration issues. Worked together with inspection stations and motorists assistance centers through out the state. Advised and set appointments for Waiver and Economic Hardship Programs after pre-screening.

Maximus 10/25/2013 -06/27/2015

Renewal Assistant, responsible for data entry while ensuring adherence and productivity met quality standanrds, deadlines and proper procedures. Assist with scalating cases as needed. Manage high level of confidentiality while handling very private personal information from callers while following HIPAA regulations. Able to work independently a well as team member in a fast paced dedline-oriented environment.

Apple One/Maximus 02/04/2013-10/25/2013

Renewal Assistant, responsible for data entry while ensuring adherence and productivity met quality standanrds, deadlines and proper procedures. Assist with scalating cases as needed. Manage high level of confidentiality while handling very private personal information from callers while following HIPAA regulations. Able to work independently a well as team member in a fast paced dedline-oriented environment.

Farmers’ Insurance 03/01/2012-02/04/2013

Sale of insurance policies, auto insurance, home insurance, commercial insurance as well as Workers Compensation, utilize marketing technics as well as sale strategies to ridge out for future prospects, customer Follow up and making sure each customer had the best customer service experience while in the office.

Cargill/Volt, Memphis TN (Temporary work) 01/19/2012-02/24/2012 Data Entry Specialist Assist to review documents as well as to put documents up to date such as training materials, Standard Operating Procedures and company forms, making sure that all the requirements were met according to company policies and according to each department. Entering data into company’s system, assist with the elaboration of tables and graphs and also proof reading materials written by diverse department supervisors.

Diverse Temporary Agencies (Temporaty Work) 06/ 2011 to 06/2012 Staffline, Brickforce, Labor Force

Performed diverse tasks for these temporary agencies as a temporary employee, including working in the line of production, warehouse environment as well as scanning mailing materials and packages. A. P. I. Knoxville, TN 11/03 to 06/11

General Manager Directed all aspects of this multi-service/multilingual office, oriented towards the service of immigrants from all over the world, translations, and interpretations, assisted customers with international travel documentation to travel and Immigration documentation forms as well as required Internal Revenue documents and Tax Filing, Notary work and legalization of autos and trucks exported from the USA. Created and implemented programs that increased base of sales, created loyalty and retained clients. Improved employee relations and customer service. Developed and implemented customer service programs.

H & R Block 01/2005 to 05/2008

Tax Executive Performed Tax Returns for individuals and businesses. Demonstrated success in service representation and client relations development. Focused mainly on the Spanish Speaking customers. La Fuente Latino Products Store 11/1998-11/2003

Manager Managed all aspects of this Latino products grocery store, including Banking, hiring, cash register, payroll, daily, weekly and monthly business reports, inventory control, purchasing, vendor relations.

Atlantic Pacific Automotive Auto Parts 02/1997 - 11/1998 In charge of International Accounts Receivable in Venezuela, Mexico and Puerto Rico as well as the USA, worked with business managers as well as owners to place accounts up to date and also worked with delinquent accounts that were due over 90 days utilizing verbal communication as the primary step, followed by legal letter and as last source and if necessary through legal method in order to recover delinquent customer’s credit as well as Business Bank figures. EDUCATION

STRAYER UNIVERSITY, Knoxville, TN

Major: International Business, Licensed in Property and Casualty Insurance by the Department of Commerce & Insurance of Tennessee, held a PIN number from IRS to perform Tax Returns.

Contact this candidate