Administrative Coordinator Quality Assurance
Resume:
Ashley Lome
Parkland FL *****
***********@*****.***
www.linkedin.com/in/ashleylome
Highly qualified administrative professional with over 12 years of experience in supporting the executives of a nationwide company and over 20 years of administrative experience overall Education
Keiser University, bachelor’s degree – Healthcare Administration, Pembroke Pines, FL
Broward Community College, associate degree, Liberal Arts, Davie, FL Professional Experience
Innovative Insurance Consultants, Inc., Coral Springs, FL 9/2022-4/2023 Senior Administrative Coordinator
• Reviewed and processed financial audit reporting between insureds and carriers to confirm accuracy and compliance. Calculated refunds for unearned premium or overpayment of premium for the accounting department
• Primary point of contact for carriers who submit inspection recommendations, and ensuring all documentation met compliance guidelines
• Administered cancellation requests, revising policy effective dates, and updating policy status within TAM (the agency management database)
• Tracked and handled policy issuance monthly for several insurance policy coverages, including general liability, homeowners, automotive, workers compensation, and property
• Assisted account managers with insurance policy pricing, updating changes in risk, business description, and carrier coverage adjustments for renewal accounts averaging 100k in premium City University of New York (CUNY) – Remote 5/2022 – 9/2022 Administrative Coordinator for PHICOR (Public Health Informatics, Computational, and Operation Research)
• Proofread and updated curriculum vitae for head of PHICOR, comprised of more than 250 publications in scientific peer-reviewed journals, which are hosted internationally on leading media outlets, radio shows and podcasts
• Managed all calendars and scheduling activities for media events, interviews, and research meetings
• Maintained excel database of student headcount, degrees and degree status for the City University of New York students who studied under the CUNY department head of PHICOR
• Updated backend excel database which housed all information tied to PHICOR’s digital presence
(website, social media)
• Typed, compiled, and distributed meeting minutes covering several daily meetings in a fast-paced dynamic environment
Crown Inspections - Davie, FL - Remote 6/2014 – 4/2022 Senior Quality Assurance & Administrative Associate
• Responsible for full review of over 300 commercial property inspection reports weekly, including data analysis, editing content for state/company legal compliance, and confirming image uploads were completed
• Lead the inspection review team serving and communicating with 50+ field inspectors to either revise incorrect data or provide missing information before reports were submitted to the insurance broker
• Conducted 60+ inspections via the phone on a weekly basis for various states and time zones to collect compliance and financial details of client’s business accounts
• Trained new associates hired onto the quality assurance team for Crown Inspections
• Served as primary point of contact for all communications between Crown Inspections, and the managers of inspection departments for insurance brokerage firms
• Tasked with spearheading the project launch of Eagle View, a program that tracked and reviewed aerial photography, and general photo inspection reports, to ensure accuracy for 100 monthly reports Bass Underwriters, INC. Plantation, FL 10/2001- 6/2014 Executive Assistant 3/2005- 6/2014
• Promoted to executive team to oversee all administrative functions for the Executive Vice President of Underwriting and the chief executives of Bass Underwriters
• Conducted internal auditing of insurance policies to ensure that the policies written followed carrier guidelines.
• Managed schedules, travel planning, event organization, and handled confidential information including companywide reports on underwriter performance metrics
• Utilized multiple proprietary web applications to administer daily reports on activities completed
• Lead Internal auditing functions on commercial insurance policies and correction procedures according to company guidelines
• Establishing database information for new domestic and international markets and managing activity against new market production.
• Administered contract documents for new syndicate business through Lloyds of London
• Build and maintain contact lists for company markets Assistant Underwriter 10/2001-3/2005
• Providing insurance agents with new insurance quotes and preparing re-pricing for renewal policies
• Ordered and reviewed inspections for commercial buildings
• Handled endorsements for the commercial insurance policies
• Issued various commercial insurance policies per company (Lloyds of London, Burlington, and Century Surety)
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