Help Desk Microsoft Azure

TRISTAN F. JOHNSON

**** * ********* **

Huntsville, AL 35816

Telephone: 901-***-****

Email: ***************@******.**

PROFESSIONAL EXPERIENCE

PPG Aerospace, Huntsville AL

February 2023- November 2023

•Provided physical on site and cloud administrator support at an aerospace industrial plant housing a large IT environment with ~500 workstations and servers, and a full three layer network topology (Cisco Managed Switch and Meraki Firewall network equipment), Dell rack mounted servers and server rooms

•Managed a portion of a nationwide computer domain using Microsoft Azure cloud admin tools like Azure Intunes, managed Dell Wyse Terminal thin clients and Citrix Remote Desktop Virtualization using Dell Wyse Management Suite

•Managed systems and data that must comply with NIST SP 800-171 for Controlled Unclassified Information, ITAR, ECTI

•Developed Powershell Scripting and Python scripting solutions to automate processes

Hexagon IT Solutions (Formerly Intergraph), Huntsville AL

October 2022 - February 2023

•Supported 56,000 Promedica/HCR Manorcare employees as an information systems help desk analyst troubleshooting and escalating computer, client-domain, and software related issues for end users around the east coast and midwestern USA

•Utilized the ServiceNow ticketing system with various AWS web applications to create, document, track, resolve, and organize tickets for 15-30 callers each day depending on call volume

•Utilized and managed Horizon VMWare virtual desktop software for clients as well as a wide range of remote-access software

Computer & Data Network Services, Selma AL

January 2022- August 2022

•Maintained hardware and software performance of computers printers and other peripheral devices for local companies of various sizes, diagnosed and resolved performance issues for private individuals

•Managed and organized data drop/ethernet cabling, troubleshot and resolved wireless and wired network connectivity issues at home, small office environments, large buildings

•Provided remote access helpdesk services for local companies facing computer/printer issues that could be resolved remotely or with a walkthrough over the phone

•Prepared new devices for onsite installation of special company/industry software, data migrations via Laplink when need be, worked with third party companies to resolve industry-specific program issues

Globetik Inc, Demopolis, AL

July 2021- October 2022

•Designed user interface, website page layout, coordinated with backend programmer for globetik.com to build online website using WordPress

Department of Mathematics, University Tennessee Martin, Martin, TN

October 2018-March 2019

•Worked as a math tutor on behalf of the University’s Math Department as a freshman, helped students study for rigorous courses and complete difficult assignments in a range of mathematical fields (Proofs, Calculus I,II, III, Statistics)

SiO2 Medical Products, Auburn AL

May 2020-August 2020

•Worked in creating components of Coronavirus Deep-Nasal Swab Test Kits for a federal government contract to mass-produce testing kit components, 12 hour shifts

EDUCATION

Bachelors in Science of Mathematics

University Tennessee at Martin

(Honor Roll as of Spring 2020)

August 2018-May 2021 (currently on a leave of absence)

SKILLS

•Active Directory, Microsoft Azure, Windows 10 and 11

•Powershell (Intermediate) and Python (Beginner)

•Cloud Management (I own a linux cloud envirormnt as a homelab, worker with azure at PPG Aerospace)

•VMWare Hypervisor Virtualization, Imprivata (OneSign) technology for healthcare

•Alemba Service Manager, ServiceNow (Ticketing Systems)

•Men&Mice DNS, DHCP IP Management Tool

•Citrix Workspace App, Citrix Remote Desktop Virtualization

•General Electric Historian Server Software

•AutoCAD, SolidWorks, eDrawings Dassault Systems (Engineering Software)

•CommandPrompt and Powershell scripts/commands

CODING PROJECTS

•Tkinter GUI used to interact with large numbers of computer on a domain, ping and pull user data

•ChatGPT API link with SMTP and IMAP servers to allow for cellular SMS interactions with ChatGPT while mapping responses to a cloud drive as mp3 audio files, prompt injections coded into each API get request for addition flexibility, secured via coded authentication method

•Kamatera Performance Cloud Based Home Lab, running linux based cloud server and two linux based cloud workstations, on WAN with public IPs.

REFERENCES

•PPG Aerospace

Senior Lean Leader - Gregory Beckerink - (***********@*****.***)

Global Operating Excellence Manager - Housh Cichani (********@*****.***)

Operations Manager - Angela Frazier (********@***.***)

Manufacturing and Process Engineering Team Lead - Austin Huey

Global Aerospace Business Solutions Manager - Jennifer Ridgeway (********.********@***.***)

•Hexagon IT Solutions, Manager - Chris Meadows 256-***-****

•Computer & Data Network Solutions, Manager - Kelton Leak 334-***-****

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