Life Insurance Business Process

Resume

Varsha Gangarekar

***, *** *****, *** **** BB garden JSS hospital Fort Mohalla Mysore

opp Rajendra Kalyan Mandir Road

Mob: 911******* Mail: - ****************@*****.*** Career Objective

To obtain a post where I can have the incentive of opportunity to grow and lead the company toward better place for our customers and employees. Experience

Altruist Customer Management India Pvt Ltd in ICICI Prudential’s Life Insurance Business process – Apr-2016 to Aug-19.

• Responsible for handling the quarries of Pre & Post Insurance process.

• Provide training of all operational activities to supporting associates.

• Responsible for rectification for policies.

• Responsible for process of activation of polices.

• Responsible for communication with the customers by mail and Call.

• Preparing productivity report on daily basis in Excel fle.

• Worked in outlook for 3 year.

• Preparing Root Cause Analysis.

• Responsible for Quality audit of voice and non-voice process.

• Provided resolutions as Escalation Team.

• Provided resolutions as Senior Escalation Team.

• Responsible for dealing with selling agents of policies of IPRU (Policy Bazar, Cover Fox, Easy Policy, Policy X, Robinhood Ins, Bank Bazar etc). Axis Bank Ltd – Jan-2020 to 6 Aug 2020

• Going on field to study the market and customers of the company.

• Going of the desk to sell the insurance and policies of the Bank.

• Assisting seniors in daily activities.

• Generating leads for the company and converting them to customers. Reliance General Insurance Sep-2020 to 29 Oct 2022

• Coordinating with different different bank regarding cheque status.

• Handing the MIS work

• Resolve PAN India SM queries.

• Worked on SAP application.

• Handling overall transaction of the payment.

• Map Fund Transfer code against the transaction of the payment.

• Generate the daily report.

• Generate the monthly report.

• Generate the yearly report.

• Recover the bounce cheque amount from the customer and SM(Sales Manager)via call.

• Update bounce and cleared details, once receive payment update from bank

• Update replaced details, once receive payment update from customer or SM.

• Reconsilation of all mapped amount.

• Maintain monthly NACH and ACH data.

• Shared details to bank for NACH and ACH activation.

• Making money pool and shared details to bank for deduction. Reliance Digital Dec-2022 to May-2023

Handling the customer service department.

Generate daily report.

Generate monthly report.

Generate yearly report.

Need to handle escalated customer query.

Need to track delivery status.

Need to check online purchase order.

Check all installation.

Need to track feedback calling.

Prepare all PPT related to business and material.

Working on omnidocs, website.

Need to check price change between all digital company. Education

Post-Graduation from Mathura Devi -Indore-2019.

Under Graduation from Pioneer Institute of Professional Studies -Indore- 2016.

H.S.S.C (First Division) from MP Board-Indore- 2013 H.S.C (First Division) from MP Board-Indore– 2011

Project Work

School Management.

Online Shopping.

Key Skills

Good Communication, Self-Discipline and Hardworking. Computer Skills

MS Excel, Word, PowerPoint, MS Outlook, Finacle, LMS, CRM and Windows, SAP Hobbies

Cooking, dancing and listening to Music .

Personal Details

Date of Birth: 06.10.1995

Gender: : Female

Marital Status : married

Nationality: Indian

Language: English & Hindi

Declaration: I solemnly declare that particulars of information and facts in the resume are complete and correct and I take full responsibility for the accuracy of the information.

Place:

Date:

(Varsha Gangarekar)

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