Jennifer Degraeve

Las Vegas, Nevada 725-***-**** ad0t8h@r.postjobfree.com

Results-driven professional with proven success in managing and coaching teams as well as producing results with 20+ years of experience in Customer Service roles. Focused on driving customer satisfaction and retention. Excel in time management and productivity while embracing overall organizational objectives. EXPERIENCE

Tradeshow/Convention/ Gig work Experience-

Cisco Partners Summit 2022 – Directional/Ambassador SEMA 2022- Brand Ambassador/Event Registration

When We Were Young Music Festival 2022- ID checker NFR Rodeo 2022- Directional/Transportation Dispatcher NBACON 2023 – Directional/Brand Ambassador

ESM Pros- Ambassador/Directional/Scanning

Cisco Impact – Directional/Ambassador

Office on the Go, Las Vegas, Nevada - Virtual Office Assistant NOVEMBER 2018 - MARCH 2020

Personal assistant, mobile office support. Provided as needed services such as: scheduling, appointments, travel arrangements, email, document and contact management. PC Plus, Las Vegas, Nevada - Office Administrator

MAY 2016 - SEPTEMBER 2018

Office assistant, dispatcher and scheduler. Answered phone calls, set up appointments, update job status, performed invoicing and billing for client accounts.

Diamond Resorts International, Las Vegas, Nevada – Dispatcher / Customer Service Rep NOVEMBER 2010 - JULY 2013

Answer internal and external calls. Schedule, maintain and manage client updates and new client tours for Nevada, California and Hawaii.

Auto Services, Las Vegas, Nevada - Service Advisor • Dispatcher • Warranty Administrator Cashman Cadillac: 1990-1992 • Towbin Infiniti: 1992-1995 • Desert Buick-GMC: 1995-1997 Desert Honda: 1997-2004 • Friendly Ford: 2004-2007 • Riverton-Elko GM Superstore: 2007-2010 Greet customers promptly, document all vehicle symptoms described by the customer. Recommend maintenance based upon mileage and history. Prepare accurate estimate of cost for labor and parts. Monitor the progress of each vehicle, updating customers frequently. Verify final invoice reconciled with work performed. SKILLS

Communications Time Management Reliable

Customer Service Sales Issue Resolution

Logistics Leadership Productivity