Customer Service Data Entry
Resume:
TASHA PARKER
********@*****.***
Milwaukee, Wisconsin 53222
Education
Bryant & Stratton
College
Milwaukee, WI
AS Degree-2013
Rufus King HS
Milwaukee, WI
HS Diploma-1998
REFERENCES
Shana Brown
5733 W. Birch Ave. Milwaukee, WI 53218
**********@*****.***
Bernadette Watson
***********@*****.***
Kayla Winker
********@**********.***
SUMMARY OF QUALIFICATIONS
Highly motivated and professional Customer Service Administration with over 5 years of experience providing high-level support to customers & clients. Proficient in managing communication to customers via telephone, chat, email. Supporting clients, inbound and outbound calls, handling confidential documents. Possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
SKILLS
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Detail-oriented and able to handle multiple tasks simultaneously.
Active Listening skilled
Proficient use of computer, keyboard functions and Microsoft Office.
Advance Data Entry Skills.
WORK EXPERIENCE
Remote Outreach
United Healthcare – Healthcare Customer Advisor, 2023-Present
Assists customers telephonically and non-telephonically with service and support issues.
Created a win-win resolution to problems.
Handle confidential information and documents with discretion and maintain their proper organization.
Serve as an ongoing point of contact for members, primarily via phone, email, chat channels.
Customer Service
United Healthcare – Healthcare Customer Advisor, 2019 – 2023
Engaged with customers via phone, email, and other communication channels in a professional and courteous manner.
Received and manage incoming leads generated through various sources.
Performs advanced scheduling functions in the appointment scheduling system applications.
Administration
Neighborhood House of Milwaukee- Administrative Assistant, 2015-2020
Ensure that all data entry was up to date in appropriate departmental system.
logged agency payments, donations, date stamp incoming mail and distribute to staff mailbox.
tracking in-kind donations, acknowledge in-kind donations timely and accurately.
conducted background checks for potential staff & volunteers and schedule individuals to fingerprint staff.
Assists customers telephonically and non-telephonically with service and support issues.
Contact this candidate