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Customer Service Business Development

Location:
Parker, CO
Salary:
160,000
Posted:
November 03, 2023

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Resume:

Matthew A. Krumholz

Highly accomplished executive who excels at analyzing business needs, identifying multi-million-dollar growth opportunities, defining methods for capturing new customers and retaining existing clientele, customer service and attaining leverage in competitive markets. Influential strategist who develops innovative and profitable alliances among senior-level decision-makers, cross-functional peers, stakeholders, and customers, and who leads teams by example and with ethics and integrity to embrace pivotal change and deliver substantial results.

Denver, CO 720-***-**** ad0t7r@r.postjobfree.com

Qualifications

Multi-Unit Operations Multimillion-Dollar Contract Services Management

New Business Development Business Acumen Consulting Account / Finance Management

Strategic Planning Trends Tracking Multimillion-Dollar Budget Control

Client Relations / Retention Quality Assurance Negotiations Cost / Expense Control

Team Building / Training Program Development Project Management Microsoft Office Salesforce

Professional Experience

Partners Personnel, Denver, CO

Area Sales Manager (March 2023 – August of 2023)

Responsible for Sales Operations for the Denver Metropolitan Area

Created a book of business for Partners Personnel, a start-up company and new to the Denver area in the light industrial industry through B2B sales, cold calls, marketing and fostering existing relationships

Mentored and developed an existing Account Executive; supervised weekly face-to-face cold calls, identify and qualify prospects, oversaw his development, tracked the best use of his sales pipeline.

Consistently met weekly gross margin goals, weekly/monthly new business targets

Fluid with Beyond – the company’s Client Relationship Management system

ResourceMFG / Prologistix, Employbridge, Denver, CO

Business Development Manager (January 2019 – March of 2023)

Developed and hit weekly goals for face to face meetings, follow-up connections, and new business sales quotas

Consistently met weekly Gross Margin goals, as well as meeting the expectation of signing on a new client weekly

Successes with prospects utilizing our consultative sales process

Responsible for growth in a large market with over $500 million in potential spend.

Fluid with the company’s Salesforce Platform, as well as Microsoft Dynamics CRM including Concur.

Developed critical relationships with existing and potential clients while striving to exceed client and customer service expectations.

Excellent Business to Business sales skills and maintaining those long-term relationships

Two Time President’s Club Winner

Northwest Region’s highest gross margin winner, in addition to most new accounts signed on in 2021

Rapid response emergency services, Centennial, CO

Senior Vice President, Venues and Events (January 2018 – January of 2019)

Through market research, developed dynamic, profitable pricing strategies and structures that cater to the unique needs of each potential client.

Directly responsible for full execution, training and implementation of the technology’s first large-scale event facility contract and a pipeline of at least six multi-faceted clients currently in the trial phase.

Work closely with the owner of Rapid Response Emergency Services (RRES) to develop a strategic direction and identify synergistic partnerships in the event communications / emergency-preparedness industry.

Argus Event Staffing, LLC, Centennial, CO

Senior Vice President Operations (June 2006 – January 2018)

Managed and grew a $10 million company into a $15 million company in 6 years- a 1.5% growth rate.

Launched cost-saving programs (i.e. Health, Workers’ Compensation, General Liability), including reducing WC annual expenses 5% by creating a new cost-containment certification and safety program.

Bid on, presented and was awarded the first company anchor contract in Texas at the AT&T Center in San Antonio, a $1million dollar annual contract

Implemented a new web-based employee time management tracking and payroll system. Saving the company over $25,000 annually for the past 15 years.

Expertly developed and reviewed annual operating budgets up to $15 million, as well as targeted projections, contingency plans, and strategic direction across 30+ contracted venues.

Took a very hands on approach with complete oversight of Company operations including event staffing and parking operations, human resources, risk, budgeting, development, marketing, recruiting and client relations..

As SVP, lead and ran a multi-divisional company going through organizational change solely for 2 years while owner / president was on leave.

Strengthened strategic partnerships from executive-level down with anchor clients such as Kroenke Sports & Entertainment, Stadium Management Company, and Denver Arts & Venues to attain multi-year, multimillion-dollar contract renewals.

Capitalized on the opportunity to lead forward-thinking event and parking operations initiatives, including coaching, mentoring and managing a team of 25 full-time directors and managers, 300+ supervisory-level employees, and 2,000+ part-time staff.

Developed strategic initiatives, efficiencies, and proposals to improve operations and core profits.

Drove new and innovative ideas to increase revenue, cut costs, and extend existing contracts, while being awarded several other new large contracts.

Spearheaded the development of dynamic companywide business development plans and goals, including new client RFP’s / proposals / presentations and lucrative contract negotiations.

Identified and developed a strategic direction for new security screening measures, including multi-venue walkthrough magnetometers.

Interfaced among Human Resources teams to maintain up-to-date knowledge of state labor laws and employment regulations.

Collaborated with the company’s President and Controller to develop the operating budget, track revenue, costs, and contribution margin to actively optimize revenue and control expenses.

For continuous improvement, created a structured Performance Management and Quality Assurance Program to exceed high-level customer service standards.

Built mutually beneficial relationships among new and / or existing clients.

Pepsi Center, Denver, CO

Senior Director of Operations (June 2003 – May 2006)

Leveraged broad scope of industry knowledge toward managing the operations while coaching and mentoring up to 800 staff for 300+ annual events, including NFL, NHL, NBA, NLL, and AFL regular season and playoff games, as well as numerous concerts, conventions, Large Political events, Presidential / Vice-Presidential visits, and other special events and festivals.

Complete oversight of more than $2.5 million in revenue

Directed cost-effective estimating and budgeting, as well as payroll, invoicing, and accounts payable / receivable. Prioritized front and back of house operations and security.

Coordinated comprehensive event security and operations for the 2001 NHL All Star Game; the 2005 NBA All Star Game; the 2008 Democratic National Convention; the NCAA MWC Basketball Tournament; the NCAA Men’s Regional Basketball Tournament; and the 2002, 2003 and 2004 Grand Prix of Denver.

Education

Bachelor of Science in Business Administration (Accounting Degree) University of Colorado at Boulder

Collaborates cross-functionally to execute growth strategies aimed at increasing Animal Nutrition sales and margins across products, services, and connections to new markets

Forecasts sales and sets appropriate performance goals based on annual operating plan and local marketplace dynamics

Effective income management at planned VIC level or other defined metric such as planned IOIC as determined by the business

Ensures Master Alignment Plans (MAPs) are built, centrally shared, and being executed at all accounts within assigned region

Leverage Talent

Provides direct and matrixed leadership to the regional sales team, which includes the Area Sales Manager, Sales Specialists, Sales Supervisors, Technical Support Specialists, LPS, and other field employees

Coaches and provides feedback to effectively and constructively enable individuals to achieve high performance, as well as proactively manages low performance on the team

Articulates and builds business case for upcoming staffing needs and assists in recruiting individuals that bring a diverse set of backgrounds, experience, and perspective into the AN talent pipeline

Communicates to team and proactively shares business goals and objectives

Develops people by identifying developmental opportunities, creating development plans, providing regular informal and formal feedback, and engaging in employee performance calibration and succession planning

Business Development

Manages sustainable partner relationships at a regional level

Strategically aligns team with channel partners to drive overall Animal Nutrition sales growth with key owners and customers by developing go-to-market plans

Works with distribution team to develop and execute whole market planning to drive new business by closing open markets and upgrading underperforming markets

Partners with marketing teams to strategize and execute national marketing and go-to-market plans to meet regional and customer goals

Business Management

Develops strategic relationships with key customer and account leadership - CEO’s, GM’s, Feed Managers, and strategic location managers

Understands and owns customer profitability to AN Sales as an aggregate of each customer’s specie units

Allocates resources based on customer profitability/segmentation appropriately

Remains informed of current industry trends; keeps abreast of competition and competitive issues; relays this competitive information to the executive leadership team

Develops an operating budget for the sales division that meets business goals

Job Scope

Achieve business unit revenue/sales targets for products, services, and connections to new markets

Develop and manage sales expense budget for assigned business unit

Manages up to ~12 direct reports

Requires regular travel (up to 50%), including nights and some weekends

Required Experience/Knowledge/Skills (to be able to perform this job)

Bachelor’s degree in business administration, animal science, marketing, agriculture or related field from an accredited university or college; (advanced degree preferred)

Experience in senior sales role or has previous transferrable experience leading a regionally dispersed team with demonstrated ability to meet or exceed targets

Positive track record of growth in value added products, budget management and team development

Communication skills: written and oral, including strategy presentations to staff at all levels

Creative thinker: possess the ability to develop and create new ideas, systems, and relationships for the success of the company

Planning skills: must have the ability to develop specific plans and goals to help in accomplishing tasks effectively and efficiently

Relationship skills: ability to create and maintain positive relationships with current and prospective owners and partners

Demonstrated ability in negotiating and closing on critical sales contracts

Motivating skills: should be able to encourage and build team spirit among staff, bringing about mutual respect and cooperation, viewed as a trusted coach

Industry knowledge: possess a broad and in-depth understanding of agriculture industry, cooperative system and industry competitors

Decision making skills: has the ability to analyze information and evaluate results in order to make sound business decisions

Strong general management skills that include analytical and strategic thinking

Creates a team environment where all team members are treated with respect and are valued

High level of integrity and ability to take well thought out risks



Contact this candidate