Customer Service Business Operations

MICHAEL ROSSMILLER

Santee, CA *****

619-***-**** - ************@*******.***

PROFESSIONAL SUMMARY

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

SKILLS

Administrative Oversight

Business Management

Budget Administration

Regulatory Compliance

Customer Relations

Consulting

Staff Management

Operations Management

Project Management

Cost Reduction

Sales Leadership

Team Oversight

Project Estimating

Bidding Processes

WORK HISTORY

06/2011 to Current Owner

Miller Mechanical – 465 Whispering Willow Dr Santee CA 92071 Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Evaluated suppliers to maintain cost controls and improve operations. Established foundational processes for business operations. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

06/2008 to 06/2011 Senior Sales Consultant

ASI Heating And Air Conditioning – 4870 Viewridge Ave San Diego, CA 92123 Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully. Explained important information regarding features and functions for various products so that customer was knowledgeable.

Evaluated clients' needs and created plan of action to provide solutions. Exceeded customer requirements with accurate and deliverable solutions. Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.

Identified and resolved issues regarding sales and business strategy. Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.

01/2000 to 06/2008 General Manager

Finest City Heating And Air – 1069 Vernon Way El Cajon, CA 92021 Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Implemented operational strategies and effectively built customer and employee loyalty.

Developed and maintained relationships with customers and suppliers through account development.

Managed budget implementations, employee evaluations, and contract details. Formulated policies and procedures to streamline operations. Introduced new methods, practices, and systems to reduce turnaround time. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

EDUCATION

No Degree: Business Operations/Business Management Grossmont College - La Mesa, CA

ADDITIONAL INFORMATION

Engineer, Firefighter (Julian Cuyamaca Fire Protection District) 2000-2008 Sales Consultant, Installer (AirBest Heating and Air) 1998-1999 Store Manager (Zany Brainy) 1997-1998

Receiving Manager (Macy*s) 1996-1997

Built my own houses 2003,2010

Lived in Hawaii, Operations Facility Manager (Kona Joes Coffee) 2018-2020

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