Post Job Free

Resume

Sign in

Administrative Assistant Customer Service

Location:
Oceanside, CA
Posted:
November 03, 2023

Contact this candidate

Resume:

ANDREW SUDDUTH

Oceanside, CA ***** 619-***-**** ad0t75@r.postjobfree.com

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Database Management

Presentation Design

Calendar Management

Workflow Optimization

Expense Reporting

Reception Oversight

Filing

Research

Scheduling

Invoice Processing

Report Writing

Data Entry

Document Control

Office Administration

Minute Taking

Spreadsheet Management

Meeting Planning

Information Security

Travel Coordination

Letter Preparation

Clerical Support

Mail Handling

Quality Assurance

Travel Administration

Conference Planning

Payroll and Budgeting

Training and Coaching

Human Resource Laws

Program Files Maintenance

Administrative Support

Critical Thinking

Accounting Skills

Multi-Line Phone Proficiency

Document Retrieval

Spreadsheet Development

Labor Relations

Internal Communications

Customer and Client Relations

Recordkeeping

Document Conversion

Travel Planning

Dedicated Team Player

Computer Skills

Professional Communication

Accounting Support

Recruiting

PROFESSIONAL SUMMARY

SKILLS

Proposal Writing

Appointment Scheduling

Microsoft Word

Package Routing

Coordination

Business Administration

Professional and Mature

Supervising Staff

Statistical Data Gathering

Data Organization

Conflict Mediation

Multi-Line Phone Systems

Credit and Collections

Reading Comprehension

Strategic Planning

Microsoft PowerPoint

Paperwork Drafting

Strong Problem Solver

OSHA Compliance

Deadline-Oriented

Computer Proficiency

Team Bonding

Multi-Line Telephone Systems

Time Management

Microsoft Office Suite

Prioritization

Data Collection

Meeting Arrangements

Administrative Assistant, 02/2023 - 07/2023

Travel Trust – Encinitas, CA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management, banking deposits, commission maintenance.

Developed and updated spreadsheets and databases.

Managed filing system, entered data and completed other clerical tasks. HR Coordinator/Recruiter, 08/2022 - 12/2022

Solomon Page – Oceanside, CA

Operated and maintained applicant tracking and candidate management systems. Worked with recruiting teams and human resources representatives to accomplish hiring objectives. Coordinated incoming job requisitions and applications. Reached out to qualified referral candidates to obtain applications. Scheduled and conducted 6 interviews each week.

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Recruited top talent to maximize profitability.

WORK HISTORY

Fostered positive work environment through comprehensive employee relations program. Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Receptionist, 06/2022 - 08/2022

HB Staffing – Oceanside, CA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing documents. Restocked supplies and submitted purchase orders to maintain stock levels. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Operated multi-line telephone system to answer and direct high volume of calls. Handled assignments independently with good judgement and critical thinking skills. Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.

Sorted, received, and distributed mail correspondence between departments and personnel. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Monitored and screened visitors to verify accessibility to inter-office personnel. HR Assistant, 07/2020 - 03/2022

Robert Half – Carlsbad, CA

Documented human resources records and maintained confidentiality of sensitive personal information. Responded to inquiries by answering telephone calls, in-person questions and emails. Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

Maintained office supplies, distributed mail and processed invoices for payment. Oversaw and managed hiring process and assisted human resources. Supported coordination of benefits open enrollment activities and process. Partnered with management team to coordinate on-boarding and off-boarding processes. Coordinated and set up meeting materials, presentations and audiovisual systems. Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.

Filed paperwork, sorted, and delivered mail and maintained office organization. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Organized new employee orientation schedules for new hires. Processed employee termination paperwork at direction of supervisory staff. Created and completed personnel action forms for hires, terminations, title changes and terminations. Delivered friendly assistance with new hires throughout interviewing and hiring process. Answered and redirected incoming phone calls for office. Administered compensation, benefits, and performance management systems at direction of supervisor. Responded to employee inquiries regarding benefits and other HR topics. Scheduled and coordinated interviews between hiring managers and potential candidates. Processed documentation for employee actions such as new hires, grievance resolutions and terminations. Updated and maintained employee attendance records. Compiled employee records from individual departments to maintain central files. Tracked various statistics and kept detailed records to support human resources department. Helped employees register for benefits programs using online portals. Assisted with creating employee handbooks and manuals. Aided staff with employee performance review paperwork and documentation. No Degree: German

Palomar College - San Marcos, CA

EDUCATION



Contact this candidate