Business Development Supply Chain

James McGrail

951-***-**** ad0t74@r.postjobfree.com Temecula, CA 92591

SUMMARY

Customer Program Management Consultant. Experienced and results-driven professional with over 20 years of leadership experience in optimizing revenue growth, financial performance, and operational efficiency. Highly analytical, service-oriented, and skilled in solving complex problems. Proven track record in managing growth opportunities and enhancing customer relationships to drive business expansion. Adept at leading cross-functional teams and building strong client relationships.

SKILLS

Customer Program Development

Financial Principles and P&L Management

Strategic Sales and Business Development

Supply Chain Management

Customer Engagement and Satisfaction

Data Analytics and Insights

Excellent Communication and Interpersonal Skills

Employee Development and Retention

Profitability Improvement

CRM Systems

Retail Operations

MS Office Proficiency

EXPERIENCE

Senior Regional Sales Director, Tailored Brands Inc., January 2018-January 2023

Exceeded sales targets in a challenging environment, including the pandemic period, by driving rental, retail sales, and field sales.

Improved sales, expense, and retail operations, achieving top 10% rankings in comparable and planned sales while meeting payroll expense goals.

Enhanced KPI and CSAT scores through effective recruiting, training, execution, and store management retention.

Reduced inventory variance from over 6% to 0.82% through process improvements and accountability

Increased employee retention by 30% through training, communication, feedback, and recognition.

Implemented standard operating procedures for consistent performance.

Vice President Marketing and Product Development, AAA Imaging, January 2017-January 2018

Enhanced EBITA by 1.5% through strategic changes, talent identification, and CRM software implementation.

Established accountability and streamlined operations to improve cost efficiency

Developed training programs for product launches, SOPs, and incentive structures.

Implemented B2B and B2C sales strategies to drive top-line growth.

Regional Sales Director, Lifetouch Inc., January 2016-January 2017

Exceeded margin goals while leading the Midwestern Region, comprising 8 Districts and 168 branded 'store in store' locations

Rebuilt host relations, increased CSAT scores by 20%, and improved sales performance through feedback-rich environments

Enhanced store-level employee retention by 20% by upgrading talent at the District Manager level

Emphasized training, coaching, feedback, and engagement at all levels.

Vice President of Stores and Operations, TPPA, Inc.; Picture People, January 2012-January 2016

Managed $65M in sales and operations, leading a team of 12 District Managers for 172 specialty retail stores

Oversaw a $23M annual operating budget and vendor relationships for procurement

Improved labor efficiency, topline, and bottom-line growth

Reduced payroll costs by 9% and achieved ~$4M in cost savings in the first year through process improvements

Improved margins by 3% through 'Just in Time' vendor deliveries.

Director of Operations, TPPA, Inc.; Picture People, January 2010-January 2012

Led store operations, internal communications, labor/staffing models, pricing, budgeting, customer service, and training

Managed an $8M annual operating budget and focused on ROI and sales maximization

Improved merch margins from 89% to 91% and reduced product turnaround time by 50% while establishing quality standards.

Director of Training, The Picture People Inc., January 2006-January 2010

Assisted in transitioning from film to digital media, creating new photography styles and sales methodologies utilizing change management in an artistic business

Reduced turnover by 50% and implemented a comprehensive career path program with curriculum development emphasis on positivity in the work environment

Improved product quality and streamlined the sales process through training and development.

EDUCATION AND TRAINING

Bachelor of Arts in Communications

SUNY Plattsburgh

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/jamesjmmcgrail

Contact this candidate