Project Manager High School

TRACI BROWN

Grand Prairie, TX ***** 303-***-**** ad0t6r@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and self-motivated Project Manager with 8+ years of experience delivering key leadership and direction in client engagement, compliance adherence, and complex data processing. Proven record of collaborating with internal departments and cross-functional teams to direct concurrent projects of varying priority and complexity. Adept at consolidating information sources to create accurate, detailed reports. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment.

EDUCATION & CERTIFICATIONS

CompTIA Security+ Certification Metrix Learning In Progress

Google Data Analytics Certification Coursera

High School Diploma Gateway High School

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace CRM Software (Salesforce) Power BI SharePoint Pivot Tables

PROFESSIONAL HISTORY

Project Manager T-Mobile via TEKsystems August 2021 - November 2022

·Spearheaded the successful migration of large and complex accounts to the new T-Mobile network by reviewing accounts to identify, manage, and prioritize migration risks

·Recognized as the top-performing Project Manager of the top-performing team for all data migration projects within the company

·Facilitated the migration of 87 accounts and 29% of all accounts under T-Mobile, transferring over 85,000 lines with zero loss

·Coordinated with risk and compliance team members to establish migration standards, assign team member roles, define recovery plans

·Utilized a variety of software, including Salesforce, SharePoint, PowerPoint, Excel, Pivot Tables, and Power BI to drive project success

Claims Adjuster Travelers Insurance September 2019 - August 2021

·Controlled the claim lifecycle from submission through authorization or denial of payment for personal, business, and heavy equipment

·Delivered one-contact resolution by identifying and assessing client needs, communicating effectively through in-depth discussion to mitigate issues and resolve the problem at hand

·Employed comprehensive management tools and information/data review, conducting thorough evaluations of customer needs to recommend an approach to claim resolution

·Enhanced daily operations by working with collection agencies to collect from at-fault parties, recording details in the claims file, and processing invoices for various vendors involved in recovery, including attorneys, special investigators, and subject matter experts

·Reviewed and decided how policy coverage applied, providing clients with a detailed explanation of both the outcome and the policy

Service Center Analyst - U.S. Department of the Interior NuAxis Innovations January 2015 - September 2019

·Managed payroll activities for government employees by collaborating with human resources to ensure payroll records were correct

·Maintained HR records, employee files, and data; supported the timely processing of employment verification and employee status changes such as new hires, transfers, raises, and terminations

·Improved payroll process to improve accuracy and timely completion, regularly meeting payroll objectives by identifying employee needs, analyzing variances, and initiating corrective actions

·Supported the onboarding of newly hired analysts by delivering in-person orientations to streamline the onboarding process and expedite independence in duties

Vendor Coordinator LenderLive December 2013 - January 2015

·Collaborated with third-party vendors and internal business partners to earn referrals for client purchase and refinance business

·Analyzed business developments and monitored market trends to develop and implement enhanced planning procedures, establishing positive relationships with real estate agents and maintaining robust pipelines while ensuring continued client success

·Worked cross-functionally with internal departments, clients, and external vendors to schedule meetings, provide comprehensive support, maintain internal policies, and facilitate communication across teams

·Navigated several computer systems and databases to track, gather, and research information, ensuring employees received complete, accurate, and timely resolutions

·Addressed and resolved issues requiring immediate attention, resolving all requests, issues, or concerns personally, efficiently, and to the complete satisfaction of the employees

·Consistently exceeded key performance metrics through professional representation of company brand and strong interpersonal skills

Business Technical Support Representative Sprint December 2011 - April 2013

·Supported accounts teams and field technicians by troubleshooting data networks, isolating issues, and implementing fix initiatives

·Created and managed ticket processes by working accurately and efficiently to exceed service level agreements

·Troubleshot and provided superior customer support to remote end-users regarding hardware issues within SLAs

·Collected customer data to prepare and distribute in quality reports, highlighting trends and identifying improvement opportunities

·Explained technical aspects in non-technical terms in order to increase customer knowledge and improve the end-user experience

CORE COMPETENCIES

Project Management Quality Assurance Trend Identification Interpersonal Communication Schedule Management Resourceful

Strategic Planning Performance Tracking Process Improvement Stakeholder Engagement Data Entry & Analysis Troubleshooting

Contact this candidate