Human Resources Resource

Ashley Gates

816-***-**** ***********@*****.***

Dependable Human Resources Assistant with demonstrated problem-solving capabilities. Results-driven and dedicated to supporting effective and efficient operations of the organization’s Human Resources department.

Professional Attributes

Grainger, Kansas City, MO November 2022-Current

Human Resource Recruiter

Service and build team chemistry with team members while operating orientation duties.

Maintained accurate and timely reports, identified discrepancies, troubleshoots, and made necessary corrections as needed.

Screen Applications and interview potential employees for staffing of the company.

Responsible for orchestrating weekly hiring events, onboarding processes, and new hire orientation for potential team members.

Accurately created, maintained, and revised general and confidential department files and

records.

Effectively communicated all problems and issues through various communication means; email, telephone, documentation, and open dialogue as needed.

Review and screen applications daily.

Conduct phone interviews daily using prescreening guidelines.

Accurately processed internal applicants transferring from one department to another.

Organized a weekly debriefing meeting to discuss the hiring of applicants who attended the previous hiring event.

Internal Revenue Services (IRS), Kansas City, MO July 2009 – November 2022 (various roles)

Human Resources Assistant – Employee Account Representative – August 2022 – Current

Manage non-competitive Personnel Action Requests (PARs) SF-52s, including determining complex and basic qualifications and pay setting, and resolving back pay cases due to administrative oversight and/or grievance settlements.

Assist employees and managers in resolving both routine and complex employee account issues/problems.

Advise customer and office personnel as to future action necessary to ensure accurate employee account information in all databases.

Develop, analyze and evaluated information involving the research of records and the nature of each inquiry.

Answer inquiries and resolved problems related to the unique circumstances of each employee.

Research and resolved differences between the various personnel databases.

Initiate corrective action and monitored the database and progress of proposed corrective action.

Provide analytical assistance to identify actual and/or potential problems and recommend solutions, i.e., initiated detailed referrals to a Subject Matter Expert.

Human Resources Assistant – February 2019 – August 2022

Maintained accurate and up-to-date human resource files, records, and documentation.

Answered frequently asked questions from applicants and employees relative to standard policies and benefits; refers more complex questions to appropriate senior-level HR staff or management.

Maintained the integrity and confidentiality of human resource files and records.

Performed periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.

Provided clerical support to the HR department.

Assisted with payroll functions, including processing, answering employee questions, and fixing and processing errors.

Lead Contact Representative – August 2018 – February 2019

Led, trained, and provided support for entry-level contact representatives.

Answered and managed initially incoming telephone call traffic and customer inquiries.

Obtained information from customers who are dissatisfied with assistance received by the IRS or are experiencing hardship.

Elicited information to clarify fundamental issues and identify essential Taxpayer Advocate Service (TAS) criteria.

Requested forms and worksheets within IRS for customers in response to customer needs.

Reviewed initial essential customer case-related information received, following Internal Revenue Manual.

Distributed all incoming casework in accordance with management guidelines and timeframe specifications.

Protected confidentiality of taxpayer information as outlined in IRC.

On-The-Job-Instructor - March 2017 – July 2018

Provided trainees direction and guidance in the day-to-day operational and investigative activities and duties.

Charged with formal on-the-job training of new hires, trainees, and veteran team members.

Presented instructional material and provided individual instruction daily.

Counseled trainees as needed to assist in developing the skills and abilities of the trainees and special agents with less work experience.

Trained teams in policy and procedures, phone calls, and correspondence cases.

Contact Representative - November 2012 – August 2018

Answered and managed initially incoming telephone call traffic and customer inquiries.

Obtained information from customers who are dissatisfied with assistance received by the IRS or are experiencing hardship.

Elicited information to clarify fundamental issues and identify essential Taxpayer Advocate Service (TAS) criteria.

Requested forms and worksheets within IRS for customers in response to customer needs.

Reviewed initial essential customer case-related information received, following Internal Revenue Manual.

Distributed all incoming casework by management guidelines and timeframe specifications.

Protected confidentiality of taxpayer information as outlined in IRC.

Education

Lincoln College Prep High School

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