Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the beauty industry and insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced sales representative with over 10 years of experience in sales. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience

Concentrix Stony Point, North Carolina

Customer Service Representative/Call Center 06/2021 - 06/2022 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Collected customer feedback and made process changes to exceed customer satisfaction goals. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. April Griffin

304-***-**** ad0t6g@r.postjobfree.com 114 Grapevine Branch Rd, Avondale, West Virginia Met customer call guidelines for service levels, handle time and productivity. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Answered average of 50+ calls per day, addressing customer inquiries, solving problems and providing product information. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Communicated professionally with colleagues and clients. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Delivered excellent customer service, resulting in consistent 1oo% customer satisfaction rating. Investigated and resolved accounting, service and delivery concerns. Nova Lea Beauty Stony Point, North Carolina

CEO and Owner 06/2019 - 06/2022

Built productive relationships with industry partners and competitors to support strategic business objectives. Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts. Developed key operational initiatives to drive and maintain substantial business growth. Reviewed individual department performance and worked with leadership to improve processes, procedures and practices. Maintained effective staff and resource utilization rates to balance financial and operational obligations. Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance. Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

Prepared organization for forecasted demand levels through effective operational planning. Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability. Drove implementation of new market expansion to propel business forward and adapt to market changes. Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings. Worked with department heads to stay current on needs and offer high-level support for day-to-day operations. Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data. Improved business profits 100% through strategic updates to processes, procedures and team makeup. Met dynamic needs by keeping internal systems scalable and highly responsive. Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.

Skills

Customer service, Computer literacy, Time management, Communication skills, Microsoft excel, English, Documentation review, Microsoft word, Leadership, Budgeting, Microsoft office, Writing skills, Microsoft powerpoint Education

University of Phoenix Tempe, Arizona

BBA 06/2026

Currently attending University of Phoenix for my Bachelor's Of Science In Business. Mitchell Community College Statesville, North Carolina GED 06/2019