Nayda Torres

Fort Washington MD

*****

240-***-****

ad0t6a@r.postjobfree.com

SKILLS

● Fluent in English and in the Spanish language

● High level of proficiency in customer service

● Typing with great speed and high accuracy

● The ability to write clear and concise reports, documents, emails and letters.

● Having the ability to make phone calls by speaking clearly and slowly in a professional manner

● Customer Service

● Computer knowledge

EXPERIENCE

Bank of America Bank Teller, Takoma Park MD - Banker October 2008 to August 2011

● Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.

● High level of service, privacy, and confidentiality

● Consistently demonstrated excellent customer service to customers in the lobby, drive through and over the phone

● Received positive feedback from customers survey reviews and contributed to increasing branch overall complete satisfaction of customer service.

Capital One Bank, Takoma Park MD - Banker

September 2011 to September 2018

● Developed retail and business customers relationships, maintened relationship by cross selling products to deepen relationships

● Offer notary services to authenticate documents for members.

● Identified customers need to refer to other lines of business in home lending, investment, merchant and treasury services and small businesses lending.

● Contributed to team goal in sales by establishing new accounts and consistently met my personal goal monthly.

Uber Driver

October 2018 to January 2020

● Communicated with passengers and transported them to and from their desired destinations.

● Achieved and maintained a perfect 5 star Uber riding rating.

● Maintained vehicle clean and in excellent condition, provided all time excellent customer service and resolved any problematic issues. Instacart Shopper

February 2020 to present

● Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries, including no contact delivery or helping older customers put groceries away.

● Communicated with customers to confirm clarity of order, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on time to the exact location specified.

● Maintained high customer service rating.

● Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.

EDUCATION

Ana G Mendez University - Marketing

August 1990 - Mayo 1993

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